--- description: Review of ChatBot Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ChatBot | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [ChatBot](/software/172837/chatbot) # ChatBot Canonical: https://www.softwareadvice.co.nz/software/172837/chatbot Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/172837/chatbot?page=2) > ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builder with drag-and-drop capabilities, which allow users to design chatbots using various customizable templates such as e-commerce, sales, bookings and recruitment. ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies. Features include machine learning, data security, user segmentation, widgets, multimedia support, reporting and more. The platform includes white-label functionality, which allows users to personalize the interface using a custom logo, colors and theme. Additionally, the built-in natural language processing (NLP) technology analyses human speech to provide custom responses. ChatBot supports integration with various third-party systems such as LiveChat, Facebook Messenger, Slack, WordPress and Zapier. It offers monthly subscription plans and support is provided via email, documentation and other online measures. > > Verdict: Rated **4.6/5** by 66 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 66 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: ChatBot is available across four pricing plans, outlined below. It also comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial. Starter: $42/month (billed annually) or $50/month (billed monthly) Team: $126/month (billed annually) or $149/month (billed monthly) Businesses: $424/month (billed annually) or $499/month (billed monthly) Enterprise: Please contact LiveChat Software directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Appointment Management - Appointment Scheduling - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Campaign Management - Campaign Segmentation - Canned Responses - Chat Transcript - Chat/Messaging ## Integrations (37 total) - Adobe Commerce - BigCommerce - ChatBot - ChatGPT - Chatbot - Claude - Commerce7 - Google Analytics 360 - Google Tag Manager 360 - HelpDesk - LiveChat - Magento 2 Blog Extension - Magento 2 Delivery Date Extension - Magento 2 Form Builder - Magento 2 Grouped Promotions ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) ## Alternatives 1. [Chatbase](https://www.softwareadvice.co.nz/software/426065/chatbase) — 4.3/5 (73 reviews) 2. [ChatGPT](https://www.softwareadvice.co.nz/software/412748/chatgpt) — 4.4/5 (355 reviews) 3. [Botsonic](https://www.softwareadvice.co.nz/software/436579/botsonic) — 4.8/5 (80 reviews) 4. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (203 reviews) ## Reviews ### "Never miss any potential sales lead from your website" — 5.0/5 > **Kudakwashe** | *22 July 2021* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Chatbot LiveChat is a very powerful plugin that every website needs. You will never miss any sales leads with this interactive and easy to install plugin. LiveChat Chatbot can be installed on website and it defiantly increase sales convention rate on your website traffic. If you are a developer you can also make extra money on they reward program. The best feature of LiveChat is that you can have multiple agents using the same account and also attending to many website clients at the same time. > > **Cons**: It can online work when the website application runs live and not offline. So if a website is a pwa it wont work when running offline. ----- ### "Perfect,effective experience." — 5.0/5 > **Temitope** | *12 February 2018* | Recommendation rating: 9.0/10 > > **Pros**: SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team. > > **Cons**: The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially. ----- ### "Horrible product and horrible customer service" — 1.0/5 > **Ash** | *26 November 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service. > > **Cons**: They treated me (a loyal customer) poorly. > > They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business. ----- ### "Botengine may be a threat to my job,someday." — 5.0/5 > **Rosemary** | *16 May 2018* | Recommendation rating: 9.0/10 > > **Pros**: Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries. > > **Cons**: Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired? ----- ### "Botengine takes control of parts of our customer care duties." — 5.0/5 > **Yeni** | *12 June 2018* | Computer Software > > **Pros**: Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute. Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies. > > **Cons**: Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/172837/chatbot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/172837/chatbot) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data