--- description: Review of Insightful Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Insightful | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/1855/workforce-management-optimization/software) > [Insightful](/software/171184/Insightful) # Insightful Canonical: https://www.softwareadvice.co.nz/software/171184/Insightful Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/171184/Insightful?page=2) > Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across people, processes, and AI, so they can improve performance, optimize workflows, and reduce operational waste. When work is spread across people, locations, and tools, small gaps add up fast. Time goes missing. Work slows down. Problems surface late. Insightful brings this together in one platform, built to help organizations optimize People, Process, and Technology through three core capabilities: • Workforce Analytics: Measure workforce productivity, utilization, and performance with real-time visibility into how work gets done. • Workflow Optimization: Identify bottlenecks, eliminate inefficiencies, and optimize workflows across teams and processes. • Work Intelligence: Measure AI adoption, usage, and business impact to maximize the ROI of your AI investments. With a customizable dashboard, users can create a custom layout with configurable widgets to surface the KPIs and insights most relevant to their role. You can see where time is going, how AI is being absorbed across your organization, how teams are performing, and where work is breaking down, without relying on manual tracking or guesswork. With Insightful, you can: • Understand how work happens across teams, processes, and AI • Spot drops in utilization and output early • Track AI adoption, usage, and business impact • See your most important KPIs and insights at a glance with a customizable homepage • Check where work slows, stalls, or creates rework across workflows • Compare performance across teams, roles, or locations • Use real activity data to review work and resolve disputes • Automate time tracking and reporting This is not just another monitoring tool. It’s a precision Work Intelligence for actionable bottom line impact. Insightful helps you run better operations. You get clear data you can use in weekly reviews, planning, and day-to-day decisions. It combines automatic time tracking, activity data, and reporting in one place, so you can improve performance without adding overhead. Teams choose Insightful because it delivers strong visibility and control without the cost or complexity of heavier tools. > > Verdict: Rated **4.8/5** by 253 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 253 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Insightful - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$8.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: A 7-day free trial is available, after which you can get Insightful for $8/employee/month (price reflects annual billing). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, Spanish - **Available Countries**: American Samoa, Argentina, Australia, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Germany, India, Ireland, Jamaica, Japan, Mexico, Netherlands, New Zealand and 19 more ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Attendance Management - Attendance Tracking - Automatic Time Capture - Behaviour Tracking - Billable & Non-Billable Hours - Billing & Invoicing - Biometric Recognition - Browsing History - Business Process Automation - Collaboration Tools - Customer Experience Management - Customisable Dashboard - Dashboard - Deployment Management - Employee Activity Monitoring ## Integrations (82 total) - 7shifts - ADP Workforce Now - Aha\! - AlexisHR - AllianceHCM - Asana - Azure DevOps - BambooHR - Basecamp - BigQuery Connector for Jira - Bitbucket - Breathe - CharlieHR - ChartHop - ClayHR ... and 67 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software) ## Related Categories - [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software) - [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software) - [Capacity Planning Software](https://www.softwareadvice.co.nz/directory/3279/capacity-planning/software) - [Workflow Management Software](https://www.softwareadvice.co.nz/directory/4272/workflow/software) - [Productivity Software](https://www.softwareadvice.co.nz/directory/4366/productivity/software) ## Alternatives 1. [Clockify](https://www.softwareadvice.co.nz/software/355240/clockify) — 4.8/5 (9270 reviews) 2. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5317 reviews) 3. [Jibble](https://www.softwareadvice.co.nz/software/102182/jibble) — 4.8/5 (2756 reviews) 4. [WebWork Time Tracker](https://www.softwareadvice.co.nz/software/70773/webwork-time-tracker) — 4.6/5 (628 reviews) 5. [Toggl](https://www.softwareadvice.co.nz/software/159139/toggl) — 4.7/5 (2590 reviews) ## Reviews ### "User friendly App" — 5.0/5 > **Wilson** | *17 August 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy to navigate and user friendly. The navigation is very easy to manage. It is also accurate when it come to tracking. > > **Cons**: Sometimes it takes a bit longer to open the app. There are few chances that I was needed to restart the laptop again. > > In overall the app is easy to manage and very friendly to user. It is very realible when it comes to performance tracking. ----- ### "Great Visibility Into Team Productivity" — 5.0/5 > **Rosserbert** | *26 August 2026* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Insightful is the visibility it provides into what my team is doing and the ability to measure productivity against their scheduled working hours. > > **Cons**: What I liked least is the inability to edit shifts in real time. Sometimes schedule changes are necessary due to unforeseen events or because an adjustment was missed in advance. The current limitations around manual time entries do not always allow me to properly correct these situations, which can affect the accuracy of productivity reporting. > > Overall, my experience with Insightful has been very positive. It gives me strong visibility into team activity, productivity, and how employees are performing against their scheduled hours. I also really like the recording feature because it provides additional context when reviewing performance and helps me better understand how time is being used throughout the day. Overall, it has been a very useful tool for managing productivity and accountability. ----- ### "User friendly" — 5.0/5 > **Rowena** | *21 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Insightful is user friendly. It's easy to navigate. If there are errors or issues encountered, they are handled immediately and will be addressed soon. > > **Cons**: The update of the software is not readily available to the users. If the existing users need to re-install the updated software is not readily available. ----- ### "Reliable tracking with support that actually listens" — 5.0/5 > **Tony** | *3 September 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The system is genuinely intuitive to use. Getting it installed and set up across our remote teams was straightforward, and when we needed to uninstall or make changes, there were no headaches. The tracking itself does what it says it will - gives us solid visibility into device activity across our remote workforce without being clunky or intrusive. It just works. > > **Cons**: Honestly, there's not much to fault. The value for money is solid. The only thing that's been a minor irritation is the screenshot capture can be a bit hit and miss sometimes - they're not coming through as consistently as we'd expect. We're still looking into whether that's something on our end, but it's the only real gripe we've got. > > The team made a real difference during our onboarding. They were patient with us - and we definitely needed it with holidays and key people being away during the implementation. Rather than pushing us through their standard process, they were happy to extend our trial period and actually work around our needs instead of making us fit their timeline. That kind of flexibility says a lot about their support. ----- ### "Insightful is a great tool" — 5.0/5 > **Fernando** | *24 August 2026* | Internet | Recommendation rating: 7.0/10 > > **Pros**: Its customer support was fast and helpful, and the UI is good and easy to understand. Also have a really cool AI agent for support. > > **Cons**: Some more documentation and error logging so I can understand if something goes wrong. I was having some issues and had to contact support for it. > > Pretty easy, it is robust, even with some issues, it kept track of all my time on the backend. So nothing was lost. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/171184/Insightful?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/171184/Insightful) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data