Bird

Pros

- API & Integrations -> This enables us in create powerful and customizable multitouch campaigns- Workflow builder -> This feature is awesome. Being able to create workflows and branches, using custom properties and then personalize templates with it- Pricing -> It's the best one we could find

Cons

The support could be faster to respond. Other than that, everything is awesome

Pros

Bird is still the best conversational AI platform on the market, but throughout the years they've growth into an all-in-one CRM platform. I don't think they're the best for that, but their AI tools are quite impressive still.

Cons

I feel like they're doing a bit too much now. Their website for example is quite overwhelming compared to their previous one. Same goes for the platform. MessageBird use to be an SMS tool. Then became an omnichannel tool, then a conversational AI tool, and now a CRM. Props to them for innovating, but it's also quite overwhelming as a customer.

Pros

Nothing. The service is average the customer service the worst I had ever try.

Cons

They blocked our account with no prior notice or explanation, we lost all the services connected and generated a huge problem for our services and to all our customers

Pros

Easy and clear fast feedbacks.which is good.

Cons

It sometimes misbehave to some phones , actually with low internet.

Pros

I liked message bird overall.The interface is really nice, easy to use, great for the emergency type of law that I do. Really helps cut through loads of unnecessary work.

Cons

The downloading of documents is cumbersome. This is a primary use for me/us, and the main reason for using this type of software.

Pros

The different channels that MessageBird offers for Marketing, such as for SMS, Email, Whatsapp and that allows for multiple people to review what is going on and to assign. Also that offers an API for number verification.

Cons

The initial cost for implementation for small business would not be a good choice.

Pros

The best tool to send bulk WhatsApp messages automatically. And also bulk sms. Amazing flow, that allows us to create workflows inside the app.

Cons

It still not possible to send MMS to Europe, and I need that function in my job.

Pros

The simplicity of the program and Messagebird is very easy to use for new users. It's very self explainable.

Cons

The only problem I have with Messagebird is that once customers send a complaint and a operator reacts to the comment. The customer will automatically be placed at the bottem again

Pros

Fast service that helps you to manage your business fast.

Cons

The cost may be recognized as the pretty high for a small business.

Pros

1. Cost, cost, cost
2. Phone call-flow flexibility
3. Availability - services just what you needed
4. Fulfilment of custom number requests
5. Ease of use - literally a monkey could do it!
6. Reliability 24/7/365
7. Analytics and automatic contact saving
8. Team friendliness and helpfulness
9. Service expansion opportunity e.g. using SMS marketing
10. MessageBird concept helping businesses

Cons

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Pros

I like messageBird because they streamline customer conversation by connecting applications and APIs to one inbox

Cons

It had limitations when sending messages and to chat with multiple clients

Pros

It's simple to use, you can link up functionality to automate texts with zapier and you can create templates that automatically insert recipients name.

Cons

I don't get notifications when a text has arrived, I can't insert emoji's.

Pros

Its not complicated, and it just works. I used the Ruby gem for my app, it worked very smooth. Much better and less complicated than the other sms providers.

Cons

Sometimes there's an issue with sms delivery. Sometimes they get delayed and sometimes just don't get delivered. Its rarely, but something worth looking into :)

Pros

Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

Cons

As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Pros

terrible service, left without access to my account ! can't recieve sms , lost money and timethey shut us down without any refunds and with funds frozen

Cons

Lack of transparency and frozen assets without clarification

Pros

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Cons

Not anything at all, they have a great product.

Pros

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Cons

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Pros

Ease of use - simple setup
Used by a team with technical expertise
Easily to create and manage contacts and groups
Responsive support team
Good value

Cons

Nothing in particular

Pros

The quick send option is great for urgent contacts

Cons

Switching between subaccounts could be quicker

Pros

Great service, never any issues. All messages get delivered quickly and reliably.

Cons

The Support is very good so if you have any problems they always get back to you in a matter of minutes

Pros

Very easy to connect the SMS service to our applications
Stable service level on SMS delivery

Cons

No cons at the moment about Messagebird.

Pros

It’s simple and neat looking. It allows easy integration that just becomes downright convenient.

Cons

It can sometimes be unavailable in some countries. The pricing can be unclear at times

Pros

The functionality of the software has to be the best I’ve seen. The amount of functionality you get for the price point can’t be beaten. MessageBird is definitely the the easiest software to use.

Cons

The way there support is done isn’t the best. I don’t like the fact when I go to the live chat it tells me “we will be back soon”. The live chat shouldn’t even appear if it’s not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

Pros

It all works well, apart from occasional hiccups that are quickly resolved.

Cons

I can't think of anything to say for this.

Pros

I have used a lot of SMS services and MessageBird is the best value for money we have come across. The user interface is very easy to use. We can segment lists, created automated drip sequences and much more.

The fact that MessageBird also integrates with Facebook Messenger and WhatsApp is another reason we chose them over the competition.

Delivery rates are much better and faster than some of the other we tried.

Cons

The QuickSend feature needs to be updated. It's great for sending a quick SMS to somebody, but not so great when I need to send a quick response from an exiting template. Yo have to first add the contact if you want to send them a message from a template.

Pros

The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.

Cons

The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.

Pros

what i like most about this software is the messaging and the way the software is set up

Cons

software is great nothing is need to be improve at this time

Pros

* They're cheap
* when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us.
* Despite other problems with their API we haven't experienced downtime
* They seem to have fairly good international coverage
* They've improved a lot since we started working with them (mid 2017).

Cons

* They're deliverability doesn't seem to be as good as other services like Twilio
* The support is generally very ill-informed and patronising
* We've waited ages for responses to fairly simple questions
* Their API occasionally gives unexpected responses with no plausible explanation
* They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

Pros

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

Cons

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.
The search functionality is limited.

Pros

1. Its easy to use interface attracts users to use the software in daily use.
2.Great performance as well as least errors.
3. All tools under one roof.

Cons

1. Way to expensive than other available messaging provider apps.
2. Customer support is one of the biggest problem as it provide the porest customer support to users.
3. Need approval form message team to upload links and more.

Pros

Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Cons

I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Pros

The software provides different channels for the same price hence making it user-friendly to grasp content and get started.

Cons

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.

Pros

I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

Cons

The only cons are with from carrier restrictions in the united states and not from messagebird.

Pros

With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

Cons

No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

Pros

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Cons

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Pros

Fantastic pricing when purchasing in bulk with a very easy to use interface.
Reporting is excellent and it's easy to find out the status of messages sent.

Cons

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

Pros

I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.

Cons

I never got to use it. However, they have horrible customer service and a difficult process.

Pros

It offers more integratable channels than any other I have seen.
The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature.
They seem to e a progressive company and not stale in there feature developments.
API in my opinion seems pretty solid

Cons

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Pros

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

Cons

it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.

Pros

Automatic invoices on low credit, simple API

Cons

Nothing, using it for over a decade and never had issues

Pros

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Cons

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Pros

Easy to use and a perfect solution for Text communication.

Cons

I have nothing to mention.

Pros

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Cons

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Pros

Easy to use and fantastic customer support

Cons

Can sometimes take a while for funds to be added to account.

Pros

Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam

Cons

sometimes there is an delay in delivery the txt message (SMS)

Pros

We had much better rates than with Twilio for sending SMS messages to our users.

Cons

It wasn't a drop-in replacement. And we had some issues in discovering equivalent features. Ultimately GatewayAPI gave us even better rates.

Alternatives Considered

Pros

We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP’s? You can make it.

Cons

The documentation can be a little unclear. However, their flexible SDKs make up for it.

Pros

Easy to use
Works as you want it to
Reliable

Cons

I cannot think of anything i like least.

Pros

WhatsApp and SMS API are so great features. We use the WhatsApp API to send order confirmations upon successful purchase from clients, and SMS API to send OTP to clients while creating an account with us or resetting password. Integrations are so simple if you follow their guides

Cons

They are too restrict when it comes to SMS so if not careful about content you send to clients, you risk the account to be suspended

Pros

It’s easy to use and have great prices to send SMS.

Cons

We have some deliveravility problems with some phone numbers.