About CallHippo
CallHippo pricing
CallHippo has a free version. CallHippo paid version starts at US$20.00/month.
Alternatives to CallHippo
CINNOX
CallHippo Reviews
Feature rating
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Great Customer Support by CallHippo Team | [SENSITIVE CONTENT HIDDEN]
[SENSITIVE CONTENT HIDDEN] was helping me today and he ROCKS! Any time I have needed questions answered, the support team has been extremely helpful.
Pros
Once you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.
Cons
Our agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one.
Regardless, the new account openings are resolved quickly.
Alternatives Considered
CallRailReasons for Choosing CallHippo
Pricing and supportSwitched From
CallRail- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Feedback
Pros
Happy with services. Calls get connected Smoothly.
Cons
Price is bit Expensive. when we compare to other.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Worst Technical Experience Coupled with Customer Service that Goes in Circles
My overall experience has been terrible. Terrible customer support, its like the agents never have access to information in your system, they take you through the same trouble shooting time and time again and don't appear to realise how their own system works. I.e., they could not advise me that I should use forced call tagging if I cannot add call tags after a call as a way to overcome that problem. It sounds like a small thing but it is constant and leads to a very poor user experience.
Pros
Integrates with other features, good transcription of calls, high quality transcriptions.
Cons
Customer service was so TERRRIBLE, you go around and around in circles. They say they will cancel a feature then don't do it, then if you ask for a refund for the service you cancelled and they confirmed had been cancelled they will take you round in circles again. They
Alternatives Considered
AircallReasons for Choosing CallHippo
They stopped supporting outbound calls from Australia. They were great.Switched From
CallTrackingMetricsReasons for Switching to CallHippo
It seemed a bit cheaper, but its not.Response from CallHippo
Hi,
Really sorry for your experience. As we cannot see your details, (the review being anonymous), and we are not able to reach out to you to get it sorted.
If you can send us an email at [email protected] with reference to this review we will get your complain escalated internally and try correct the experience you had with us.
- Industry: Outsourcing/Offshoring
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
An Exceptional Choice for VOIP Services
Great experience. I would find it hard to move to another VOIP provider.
Pros
CallHippo is very easy to use, the support staff and management are excellent and there have been very few hiccups during our time with CallHippo
Cons
It could do with a search function for searching numbers dialed in lieu of having to download an Excel file
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Good
Great experience so far, looking forward to continuing and learning more
Pros
Many great features that will help me and my representatives work efficiently and meet targets.
Cons
We were having trouble with recieving emails to a user, also there is a OTP every time we log in.
