--- description: Review of Gladly Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Gladly | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Gladly](/software/168565/gladly) # Gladly Canonical: https://www.softwareadvice.co.nz/software/168565/gladly Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/168565/gladly?page=2) > For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate \& Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life. > > Verdict: Rated **4.8/5** by 139 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 139 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gladly Software - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Pricing: Subscription — Gladly Hero \& Sidekick Consumption-Based — Sidekick Overview: Gladly’s AI pricing is outcomes-based. Unlike most platforms that charge by seat, volume, or only for full resolutions, we charge for two clear results: Resolutions — when AI fully handles a conversation end-to-end. Assists — when AI supports an agent before handoff by gathering context, authenticating the customer, scoping the issue, or summarizing the interaction. These capabilities consistently reduce handle times and make service faster and more personal. If a vendor isn’t charging for assists, it likely means their AI isn’t capable of delivering them. At Gladly, pricing is aligned with performance. Our AI is designed to do real work—resolving issues or setting agents up for success from the start. Please contact Gladly for more detailed information on pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Botswana, Canada, Denmark, Fiji, Finland, Ghana, Hong Kong SAR China, Iceland, Ireland, Israel, Kenya, Malaysia, Malta, Namibia, New Zealand, Nigeria, Norway, Papua New Guinea, Qatar and 9 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Tracking - Alerts/Escalation - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Centre - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Campaign Management - Canned Responses ## Integrations (43 total) - Ada - Adobe Commerce - Asana - Assembled - BigCommerce - Calabrio ONE - Delighted - Fivetran - Formstack Suite - Hark - HiOperator - Hightouch - Idiomatic - Klaviyo - Kodif ... and 28 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) ## Alternatives 1. 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[Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Awesome platform" — 5.0/5 > **Rachel** | *27 November 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Gladly makes it very easy to work with a few different channels to communicate with customers > > **Cons**: It sometimes gets slow but it seems like it gets fixed pretty quickly ----- ### "The perfect tool for startups and enterprise businesses" — 5.0/5 > **Brian** | *8 October 2025* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: Gladly has proven to be a strong tool for us as a startup. We were starting from nothing and Gladly's unified suite of products and seamless integrations proved to be the solution that best fit our needs. > > **Cons**: There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon reaching out to Support, those are not available. (Recharge Subscription cards being the primary one- we wanted an all in one solution, but unfortunately, have to maintain agent access to Recharge to manage subscriptions) ----- ### "Good" — 5.0/5 > **Laura** | *14 January 2022* | Furniture | Recommendation rating: 5.0/10 > > **Pros**: Easy to get information and view the messages > > **Cons**: Customer not able to see us writing them back ----- ### "Gladly is great\!" — 5.0/5 > **Michael** | *25 August 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and being able to see the customer's profile and conversation timeline has been a lifesaver. No more switching through 'tickets' to figure out the problem. > > **Cons**: Reporting can take some time to understand and some of the terminology that Gladly uses can be a tad confusing at first. > > The experience with Gladly as a platform and all of the folks we have worked with there has been great\! ----- ### "I just simply love gladly because it makes my work easier and faster" — 5.0/5 > **diana elizabeth** | *8 August 2022* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I can stop saying this\! this software makes our job easier, faster and it gives us a chance to be more personal with the customer and make them feel valued and that its a great achievement for our company > > **Cons**: sometimes the info of the customer is a little hard to find but like we use Shopify along with it, this helps us in the research for the order history and more > > Great, it's fast it's easy it's gladly\!\! My first year as a call center agent and it's been great and a lot of that is because of gladly ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/168565/gladly?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/168565/gladly) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data