Phonexa

Pros

Phonexa has been life altering for our business model; it's allowed us to seamlessly integrate our systems and processes to further grow our lead generation side. We love all of the live reporting features and customization Phonexa allows, as well as the fact that it's API-based. Our account management is also phenomenal; always willing to help and always courteous, they have 100% made the system that much better with their customer service.

We use this service every day and could not imagine a better partner.

Cons

The only complaint I have is though Phonexa can fully integrate with anything via API, a developer is needed for setup and occasional maintenance.

Pros

Phonexa is a great product with many tools under the hood. Our primary use case was lead delivery, but this opened the door to call tracking, website monitoring, and comprehensive reporting. The best part is that it’s all covered under the competitive monthly fee, allowing us to consolidate other services, making it a cost-effective solution after migrating from another lead delivery provider.

The customer support is excellent, and unlike some onboarding processes, Phonexa doesn’t leave you alone until the job is done. They join video calls and have you take the lead, so you're learning the system and implementation as you go, which I appreciate. The system was implemented quickly and easily integrated with our existing tech stack and CRM. They also ensure you're making the most of the products and are eager to help you improve and evolve the setup.

After the initial learning period, the system is easy to use and is utilised daily. The system is flexible and continues to meet our needs, making it an invaluable part of our operations.

Cons

I wouldn’t go so far as to say there is a dislike; however, the UI could be cleaner. There is so much on the platform that it can be daunting and difficult to locate parts of the system. That said, the search bar and navigation breadcrumbs are very handy! Again, I don’t think this qualifies as a dislike, but rather as constructive feedback. If you’re struggling, the support team is always ready to help.

Pros

Working with Nasser. He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand.

A hard worker.

Also, ALWAYS makes time to meet with me.

I would hire him if i could!

Cons

Set up is miserable so much to do............

Pros

The extensive reporting and automated notifications allows me to detect and fix any problems with campaigns before they become an issue. The reporting capabilities are like no other platform I’ve used. Which makes it easy to follow the precise lead journey.

Another thing I like about Phonexa is the customer support. They endeavour to go above and beyond to help with any topic, whether its large or small. The team are never short on solutions and will even add in new features to fit around specific needs.

Cons

As it's quite a complex system with lots of capabilities, it can take time to understand. However, there is a comprehensive online guide where I found a lot of answers to my questions.

Pros

The platform has everything my company could need to support our marketing and lead gen efforts. Their system is powerful and reliable and their support team is available for everything you need built. All you have to do is know how to communicate it to them.

Cons

I don't have a "liked least" to share. It's a top tier platform with great people behind it.

Pros

Unmatched reporting, best staff to work with, very proactive

Cons

I don't really have anything negative to say about them

Pros

Phonexa has been pivotal for our growth as a lead generator and broker. Its turnkey solutions, particularly the Lead Management System (LMS) and Lynx feature, have optimized our processes.

LMS provides an easy-to-understand interface with granular reporting capabilities, allowing me and my team to keep our fingers on the pulse, and enabling data-driven decisions for growth and improved customer experiences while reducing costs.

The Lynx feature enhances click tracking, guiding our marketing efforts effectively and allowing us to optimise our marketing accordingly.

Not only are Phonexa's features outstanding, but their team consistently goes above and beyond to support our business. A reliable and essential tool for any organisation focused on efficiency and growth.

Cons

While there isn't anything I dislike about Phonexa, the product's extensive capabilities can pose a steep learning curve. Effectively utiliSing it on a day-to-day basis may take some time to grasp fully.

Pros

Phonexa is an intuitive platform with an easy learning curve, which makes it really simple to set up, manage and analyse campaigns. The system is pretty flexible which allows you to get the most out of your incoming and outgoing leads.

Cons

Nothing of note. The support team are really helpful and always listen to suggestions on how Phonexa can be improved.

Pros

The ability to be able to find solutions to complex needs and provide multiple lead delivery options to different providers and suppliers. Having all our solutions in one place (lead delivery and email delivery) also helps from a reporting perspective. We've launched various initiatives into various systems, including bespoke API integrations and solutions - these include modification of standard data into methods that are easy to either report on or manage in said systems. Also, they're ability to answer questions rapidly and support mechanisms are not hindered by a support ticket/email process which can delay implementations

Cons

None spring to mind, any issues that do present themselves are rapidly resolved

Pros

I have been using Phonexa for some years now and the platform offers everything that I could need, and more. Implementing the system in to my business was seamless, I use the platform all day every day including on my mobile. The platform allows you to do so much and really moulds around your business needs. Phonexa has helped me scale the business considerably and there's still so much to learn about it. The support team respond instantly to queries and nothing is too much trouble for them, and they're all really nice people and a pleasure to speak to.

Cons

Not a dislike at all, but there's a bit of a learning curve to get used to it as there's so much it can do

Pros

Phonexa has completely helped us scale our business. We have an AMAZING account specialist, [sensitive content hidden]. He has literally responded to emails and texts and phone calls as early as 6:00 AM and as late as 8:00 PM on one off occasions where I had a question or needed help that just couldn't wait. They give us the ability to set concurrencies, hourly and daily limits, and give us full control over our lead flow.

Cons

That is sets unrealistic expectations for our other software providers, there's nobody that I have worked with that has been as awesome as phonexa. Legitimately. This review site was really annoying I had to verify my email like 3 different times and I do not have time to be doing this stuff. But honestly I am so indebted to them I feel that I needed to give them their flowers.

Pros

Honestly, I really like the account manager that I work with. [sensitive content hidden] is professional and he always makes himself available for a meeting to help my team address any needs that we have. What I really like about [sensitive content hidden], is that he is actually present during the meetings, and you can tell that he actually cares to help educate and come up with a solution for what is needed. I have worked with many account reps on different platforms and products and [sensitive content hidden] is one of the best account managers in overall quality and willingness to help. He actually adds value as an account manager.

Cons

There really isn't much to dislike. I am not the most tech savvy person, so the platform wasn't easy for me to figure out, but that is because I am useless when it comes to tech.
However, my operations manager had a great time using it and I never heard him complain about the usage of the platform or any difficulty. Overall, I really do not have any complaints.

Pros

Phonexas product suite has played a major role in the rapid growth of our company. There is a solution for almsot every problem we encountered, everything that we needed to grow and if it didn't exist Phonexa built it for us.

Onboarding was very easy, we were able to learn the platform quickly and relied on their huge knowledge bank and teams readiness to help to get integrations done and we were live within just a couple of weeks.

The team has been on-hand and become a major resource for us, with multiple points of contact at any time.

We honestly couldn't be happier and look forward to continued growth with Phonexa as our partner.

Cons

Dashboard / Reporting perhaps a bit outdated - actually happens to suit me but that's the only negative I have heard from my team.

Pros

Phonexa's ability to bring multiple marketing and analytics tools into one cohesive platform stands out as its strongest point for us, saving us time and resources while maximising campaign impact.

Cons

If I'm really nitpicking, exports can sometimes take a bit of time, but its never a real issue.

Pros

We track all our advertising activity in one place, whether that be affiliate campaigns, lead gen, SMS, email etc. So its become the core of absolutely everything we do. If we have new requirements from the platform that it might not already do, the team at Phonexa have been really accomodating at building new functionality. The support team are second to none, no question is too much and they are always happy to help!

Cons

Nothing specifically, i think we would have struggled to implement internally if we didnt have a technically proficient team member.

Pros

Phonexa is designed by industry experts who understand the unique challenges we encounter. It addresses these pain points with a robust system capable of handling any amount of leads, at any load per second, ensuring reliability and performance at scale

Cons

The learning curve can be steep, but the system’s capabilities make the effort worthwhile.

Pros

In our quest for software to enhance a vital aspect of our business, we explored numerous options, and without a doubt, Phonexa emerged as the clear frontrunner. Our initial conversation with [sensitive content hidden] was enlightening – he took the time to unravel the multitude of unique features the platform boasts (there are so many, it's hard to list them all!). The onboarding process, spearheaded by [sensitive content hidden], our dedicated onboarding support contact, was seamless. [sensitive content hidden] went above and beyond to ensure our team could effectively leverage the system. Now, with [sensitive content hidden] from the Customer Success team, we continue to experience unparalleled responsiveness and a delightful collaboration.

The attention and support we've received from Phonexa have been nothing short of astonishing. Monitoring our traffic and swiftly resolving any error hiccups for a prompt investigation became a breeze. Embarking on the journey with new software can be daunting, especially when you're accustomed to your existing system. Yet, Phonexa's user-friendly interface and the consistently competent, customer-focused team have made every step of this transition reassuring and gratifying. The integration builder is fantastic; it simplifies the entire integration process with buyers, and the advanced distribution feature (Ping-tree), which is included as part of the package, is just fantastic. Joining Phonexa isn't just a choice; it's a strategic decision that ensures a seamless and customer-centric experience at every turn.

I am delighted to share that transitioning to Phonexa from our previous system stands out as a pivotal and wise business move. The decision to make this switch has proven to be a game-changer for us, solidifying Phonexa as the forefront choice in our business journey. Join the ranks of those who have made smart decisions – elevate your operations with Phonexa, where each move is a step towards enhanced efficiency and success.

Cons

Embarking on a fresh start with a new system demands an investment of time, as mastering the interface is a gradual process. However, under [sensitive content hidden] expert guidance on navigating the system, the time spent getting acquainted was not just worthwhile but surprisingly enjoyable. Kudos to the Phonexa team for transforming what is usually a daunting experience into a remarkably pleasant journey. Joining Phonexa isn't just an acquisition of a platform; it's an assurance that the learning curve is navigated with ease, turning challenges into opportunities for seamless growth.

Alternatives Considered

Reasons for Switching to Phonexa

Pros

The team at Phonexa goes up and beyond in assisting their clients, and while implementing a new software can be a bit intimidating the Phonexa team was there every step of the way - shout out to [sensitive content hidden]! They were so patient and responsive with my team, and helped make things go so smoothly. The UI is pretty intuitive, and has lot of features available to help track and manage your calls and leads. The reporting was great for us to easily identify KIP's.

Cons

It took a bit of time to learn what each step of the integration buildout was, but that was expected when learning a new software.

Pros

Phonexa's customer service is the best! They're always there to help.

Cons

It's not too easy to learn to use it, once you do it's great!

Pros

Phonexa is a really great platform when it comes to pay per call and pay per lead, the functionality includes a series of different tools that allows you to create and set your campaigns to perform in the way that you need and prefer, it really accomodates into your needs

Cons

I wouldn't say that there are any downsides in the platform, it actually has everything that you possibly would possibly need in just one place

Pros

For the most part it is highly intuitive. Everything I could not solved they did personally for me, even giving me some of my own integrations on the spot for my niche use case. I onboarded with [sensitive content hidden] who was above and beyond in helping me out!

Cons

I have no complaints... everything I struggled with was addressed in 24 hours most of the time

Pros

The ping post lead management has really helped us scale our business and tailor new offers

Cons

Overwhelming at first but we were happy to learn and now it’s easy

Pros

Phonexa's ping post system revolutionized our lead distribution process, streamlining it with efficiency and precision. Their dedicated support team went above and beyond, providing invaluable assistance in setting up our system and seamlessly integrating new campaigns. Thanks to Phonexa, we've experienced a significant boost in productivity and client satisfaction.

Cons

Setting up campaigns isn't user friendly and usually requires their support team's assistance.

Pros

The onboarding team is amazing. Hands down amazing. Best ever! They are patient, kind, and dedicated to making their product work for you.The support and developer teams at Phonexa are some of the best assistance teams I have ever worked with.

Cons

The UIIts clunky, boxy, looks like win95 and functions like it too

Pros

I like the Campaigns tracking, analysis, lead management, and customized solutions based on the requirements.

Cons

So far, I haven't experienced anything that I would like least.