--- description: Review of Cloudbeds Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cloudbeds | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/432/reservation/software) > [Cloudbeds](/software/167761/cloudbeds) # Cloudbeds Canonical: https://www.softwareadvice.co.nz/software/167761/cloudbeds Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.co.nz/software/167761/cloudbeds?page=2) > Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation. Inventory can be synced automatically from the solution to booking engines, OTAs and other online marketplaces. The solution offers support for multiple languages and currencies. Users can set up taxes, fees and policies to be applied per room, per item or in a custom combination. > > Verdict: Rated **4.3/5** by 337 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 337 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cloudbeds - **Location**: San Diego, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Personalized pricing quotes are available on request. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Albania, Argentina, Aruba, Australia, Austria, Barbados, Belgium, Belize, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador and 40 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Availability Management - Bed Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Campaign Management - Channel Analytics - Channel Management - Commission Management - Credit Card Processing - Customer History ## Integrations (13 total) - Alchemer - Capsule - Constant Contact - Dropbox Business - Dropbox Sign - Gmail - Google Analytics 360 - Google Docs - Mailchimp - Salesforce Sales Cloud - SugarCRM - SurveyMonkey - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Booking Systems](https://www.softwareadvice.co.nz/directory/432/reservation/software) ## Related Categories - [Motel Software](https://www.softwareadvice.co.nz/directory/3968/motel/software) - [Hotel Channel Management Systems](https://www.softwareadvice.co.nz/directory/4345/hotel-channel-management/software) - [Hostel Management Software](https://www.softwareadvice.co.nz/directory/4399/hostel-management/software) - [Resort Management Software](https://www.softwareadvice.co.nz/directory/582/resort/software) - [Channel Management Software](https://www.softwareadvice.co.nz/directory/256/channel-management/software) ## Alternatives 1. 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Very frustrating to deal with being a 5+ year customer. Unsure if it has been worth all the hassle and headaches. With automatic price increases over the years, now we are paying too much money monthly for something that frustrates my staff and myself daily. Now has unnecessarily overly complex reports and we are unsure of the accuracy of some of the numbers we are getting from the reports. Also, you have to pay extra for customer support via phone. So customer support is mediocre at best and clunky and time consuming having to go through emails back and forth considering the amount of glitches we've encountered with all the changes they have been making. > > Cloudbeds was an impressive and amazing system at the beginning when we signed up 5+ years ago. However, since their need to constantly implement changes is rampant, and they do not do a good job testing their programming changes before implementation to see how it affects everything else, it has now become a constant game/battle using the system. Everyday we see a new programming change, something doesn't work right or like it used to, and we have to waste valuable time back and forth to try and get it fixed or to find out we are just "stuck" with a change on something that worked fine for past 5+ years. They make these changes seemingly willy nilly without any explanation unless we press for answers. I say stay away from this system until they work out all the bugs and look for other less expensive, comparable user friendly options instead. ----- ### "7 Years at Cloudbeds" — 5.0/5 > **Nik** | *20 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The software is intuitive and useful. Cloudbeds continue to improve. The customer support has been helpful. > > **Cons**: The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that. > > We have been with Cloudbeds for 7 years and plan to continue. They truly want us to succeed and we appreciate that. We love Cloudbeds. ----- ### "Cloudsbeds is an everyday use for our company\!" — 4.0/5 > **kris** | *23 October 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Cloudbeds is a great program that we use to manage all of our asset in the hospitality work environment. For managing a hotel Cloudbeds makes the job a lot easier, all rooms easily organized and accessible and it even links up with other programs to allowed instant booking. Even does jobs for us like automate e-mails and responses. I recommend Cloudbeds\! > > **Cons**: The only real problem we have found with Cloudbeds was there was a bit of a steep learning curve. Also there was things that we needed and the program didn't offer BUT we contacted the support team and they would implement it into the program\!\! > > We use Cloudbeds everyday, it helps keep our business organized and easily accessible for all of our staff. ----- ### "Cloudbeds exceeds our expectations with SERVICE second to none1" — 5.0/5 > **Christopher** | *20 August 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel > > **Cons**: nothing really... it meets all our needs and then some\! > > A pure pleasure, start to finish. If you hae a small hotel this platform is for you. ----- ### "Versatile all in One PMS" — 5.0/5 > **Verified Reviewer** | *29 September 2021* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping. > > **Cons**: It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better. > > The overall experience has been positive. I have been operating three small properties proven to be a great solution. ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.co.nz/software/167761/cloudbeds?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/167761/cloudbeds) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data