--- description: Review of Avochato Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Avochato | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Estate Agency Software](/directory/4169/real-estate-agency/software) > [Avochato](/software/167383/avochato) # Avochato Canonical: https://www.softwareadvice.co.nz/software/167383/avochato Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/167383/avochato?page=2) > Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce. Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp\! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings. Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365. > > Verdict: Rated **4.7/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 135 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Avochato - **Location**: San Francisco, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: PAYG: $1 / month - Pay for balance anytime, no monthly platform fee - $0.08/segment (messages and call minutes) in US and Canada - 1 phone number/inbox - All AI features - Multi-channel: SMS, RCS, MMS, calls, live chat - Customizable website widget - Complete two-way conversation management - Unlimited Broadcast messages - Call forwarding Voicemail - Advanced team management functionality: skill routing, dispositions - AI Chatbot and additional Automation Tools (surveys, drip campaigns) - Advanced analytics - Salesforce, Zapier, Slack, Teams integration - Access to Avochato’s API Standard: $35 per user / month - All features in PAYG - Platform fee of $175/mo for annual payment - Platform fee of $210/mo for monthly payment - Lower rates for messaging and calls of $0.02-$0.03 per segment in US and Canada Custom: - Salesforce Process Builder Workflows - HIPAA Compliance - Dedicated Account Rep - Professional Services - Higher API throughput rates - Faster speeds for broadcast messages - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Hindi, Russian - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Assignment Management - Audience Targeting - Automated Responses - Automated Routing - Autoresponders - CRM - CRM Integration - Call Centre Management - Call Routing - Campaign Management - Canned Responses - Case Management - Chat/Messaging ## Integrations (11 total) - ChatGPT - Google Chrome - HubSpot CRM - Lasso CRM - Microsoft 365 - Microsoft Teams - Okta - Salesforce Sales Cloud - Shopify - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Estate Agency Software](https://www.softwareadvice.co.nz/directory/4169/real-estate-agency/software) ## Related Categories - [Estate Agency Software](https://www.softwareadvice.co.nz/directory/4169/real-estate-agency/software) - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) - [Marketing Software](https://www.softwareadvice.co.nz/directory/4630/marketing/software) - [Sales Enablement Software](https://www.softwareadvice.co.nz/directory/595/sales-enablement/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3408 reviews) 3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 4. [HubSpot Marketing Hub](https://www.softwareadvice.co.nz/software/119437/hubspot-marketing-hub) — 4.5/5 (6220 reviews) 5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Makes it easy to text customers fast\!" — 5.0/5 > **Lenah** | *28 May 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I really liked how easy it was to talk to many customers at the same time. The messages feel personal, and I can keep track of every conversation in one place without getting confused. > > **Cons**: Sometimes it takes a few seconds to load messages. I also wish it had more ways to customize the auto-replies. > > It’s a helpful tool for messaging customers fast and staying organized. It saves me time and makes it easier to give good service. ----- ### "Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing\!" — 5.0/5 > **Tara** | *2 September 2019* | Luxury Goods & Jewelry | Recommendation rating: 10.0/10 > > **Pros**: Love the ease of use\!\! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch\!\! (Shout out to our rep\!\!) > > **Cons**: So far, there hasn't been much\! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit. > > Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service\! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it\!\! It's just what my business needed. ----- ### "Avochato Use" — 3.0/5 > **R. Curtis** | *21 November 2018* | Civil Engineering | Recommendation rating: 8.0/10 > > **Pros**: I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus. This software is very friendly and easy to setup and use. The learning curve is flat and adding to new employees and integrating with their daily workflow is straightforward. > > **Cons**: For the most part I really like Avochato, I just sometimes find it to be duplicate work. I love the historical and search features but find using normal text and email is a better fit for what I am doing. > > Overall I enjoy the app and find to help me in may daily communications with my team. ----- ### "Great product\!" — 5.0/5 > **Anna** | *20 April 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail. > > **Cons**: None - it is so through it has all the features I wanted. > > I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. \[SENSITIVE CONTENT HIDDEN\] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software. ----- ### "Good but not the best" — 4.0/5 > **Carlos** | *16 August 2019* | Religious Institutions | Recommendation rating: 6.0/10 > > **Pros**: It provides a very nice platform and a user friendly web environment. > > **Cons**: I can't handle independent group conversations for different user names without them having to have a separate number. Plus, it doesn't support Spanish characters. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/167383/avochato?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/167383/avochato) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data