--- description: Review of OXON Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OXON | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/1855/workforce-management-optimization/software) > [OXON](/software/167278/oxon) # OXON Canonical: https://www.softwareadvice.co.nz/software/167278/oxon Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/167278/oxon?page=2) > OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform. Agents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data. Sales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing. Support is available over the phone or via email. Pricing is per month. > > Verdict: Rated **4.9/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 14 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OXON Tech - **Location**: vilnius, Lithuania ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: OXON offers two pricing tiers. Business: $39 per user/month Enterprise: $69 per user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Germany, Lithuania, United Kingdom ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - Customer History ## Integrations (3 total) - Meta for Business - Twitter/X - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software) ## Related Categories - [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.co.nz/directory/1694/auto-call-distribution/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [Call Center Scripting Software](https://www.softwareadvice.co.nz/directory/3441/scripting/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) ## Alternatives 1. [RingCX](https://www.softwareadvice.co.nz/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) 2. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews) 3. [ZIWO](https://www.softwareadvice.co.nz/software/52205/ziwo) — 4.7/5 (108 reviews) 4. [CXone Mpower](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 5. [Five9](https://www.softwareadvice.co.nz/software/20063/five9) — 4.2/5 (481 reviews) ## Reviews ### "Great solution for companies with communication problems" — 5.0/5 > **Faye** | *15 April 2019* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Convenient monitoring of all company's interactions and communications, both internal and external. > > **Cons**: Don't care much for the minimalist design, other than that everything works great > > Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier. ----- ### "Overall great software" — 5.0/5 > **Murtaz** | *22 August 2019* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Easy to use software. Friendly and helpful support team. > > **Cons**: I cannot find a single negative thing about it. > > The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend\! ----- ### "Strong reports and historical analytics" — 4.0/5 > **Julie** | *23 April 2019* | Retail | Recommendation rating: 8.0/10 > > **Pros**: We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives. > > **Cons**: We can't track how much time was spent on calendar tasks. > > This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request. ----- ### "Great software without any investments required" — 5.0/5 > **Janki** | *9 April 2019* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: Adds way more value than it costs. Instant return on investment. > > **Cons**: Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable. > > After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed. Now considering how much oxon costs per agent and how much more work each agent does now per month, I can definitely say that Oxon returns the investment from the first day of using it. Other than that, great overall experience. ----- ### "Amazing for sales teams that make outbound sales calls. 5 STARS" — 5.0/5 > **Ivan** | *2 February 2017* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Very good overall experience. Have not seen anything better in terms of product value for money. > > **Cons**: Cloud based > > We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/167278/oxon?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/167278/oxon) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data