--- description: Review of timetoreply Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: timetoreply | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [timetoreply](/software/166183/timetoreply) # timetoreply Canonical: https://www.softwareadvice.co.nz/software/166183/timetoreply Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/166183/timetoreply?page=2) > Most customer-facing teams can't answer two simple questions: how fast do we actually reply to customers, and what's really going on inside those conversations? timetoreply helps with both. It's an email analytics and response-time platform built for customer service, success and account teams at mid-market and enterprise companies. It works inside the inboxes your team already uses — Outlook, Microsoft 365 and Google Workspace — so there's nothing to migrate and no new habits to learn. You set reply-time goals and SLAs by team, customer, account or service tier, and timetoreply measures every inbound email against them. Agents get smart recommendations and prioritized queues directly in their inboxes: live numbers, a countdown timer on each email, and a warning before a reply target slips. Managers get a live dashboard and insights centre — leaderboards, shared-mailbox reporting, and customizable trend, productivity and comparison reports. Beyond response times, Smart Data insights — sentiment, intent and urgency — help leaders and agents spot service risks before they become customer problems. Teams use it to hit SLAs, coach people with real numbers and insights instead of guesswork, balance workloads, and protect their most valuable accounts. One customer lifted company responsiveness from 62% to 86%. Another cut reply times in key teams from seven hours to two. On security: timetoreply is SOC 2 Type II and ISO 27001 certified, and HIPAA and GDPR compliant.. > > Verdict: Rated **4.5/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 42 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Time To Reply - **Location**: Leatherhead, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is per mailbox, with a 15-mailbox minimum. Annual billing saves roughly 30% over monthly. Essentials — $29 per mailbox a month on annual billing ($38 monthly): smart recommendations for the team, real-time analytics for managers, and data sync with BI tools. Pro (most popular) — $34 per mailbox a month on annual billing ($44 monthly): everything in Essentials, plus the full report suite and a dedicated Customer Success Manager. Premier — custom packages for 100+ mailboxes, annual contracts only. Free trial available. Teams under 15 mailboxes can use timetoreply lite. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 188 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - CRM - Collaboration Tools - Contact Management - Customisable Reports - Dashboard - Data Security - Data Visualisation - Drag & Drop - Email Management - Email Monitoring - Email Tracking - Inbox Management - Interaction Tracking ## Integrations (12 total) - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Salesforce Audience Studio - Salesforce Customer360 - Salesforce Sales Cloud - Salesforce Service Cloud - Vanta - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Email Management Software](https://www.softwareadvice.co.nz/directory/3433/email-tracking/software) ## Related Categories - [Email Management Software](https://www.softwareadvice.co.nz/directory/3433/email-tracking/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) - [Reporting Tools](https://www.softwareadvice.co.nz/directory/4284/reporting-tools/software) ## Alternatives 1. [Gmail](https://www.softwareadvice.co.nz/software/171529/gmail) — 4.8/5 (13474 reviews) 2. [Google Workspace](https://www.softwareadvice.co.nz/software/344998/google-workspace) — 4.7/5 (17615 reviews) 3. [Microsoft Outlook](https://www.softwareadvice.co.nz/software/399509/microsoft-outlook) — 4.5/5 (2479 reviews) 4. [Microsoft 365](https://www.softwareadvice.co.nz/software/397757/office-365) — 4.6/5 (14114 reviews) 5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews) ## Reviews ### "Helpful tool for tracking email metrics" — 4.0/5 > **Breanna** | *11 January 2024* | Human Resources | Recommendation rating: 8.0/10 > > **Pros**: It's oddly difficult to find tools that will track email metrics for Outlook - Time to Reply was the solution we needed to better monitor our SLAs. > > **Cons**: It's costly for what it does, in my opinion. ----- ### "Timetoreply is helpful\!" — 4.0/5 > **David** | *18 May 2023* | Maritime | Recommendation rating: 7.0/10 > > **Pros**: We want to acknowledge our customers quickly and this product gives us good visibility into how we are doing\! > > **Cons**: Understanding some of the functionality on the website was not intuitive, but eventually we got there. ----- ### "No other choice" — 4.0/5 > **Tanya** | *11 February 2020* | Transportation/Trucking/Railroad | Recommendation rating: 6.0/10 > > **Pros**: Applicable for a few users only scenario > > **Cons**: System down. Report look changed 3 times since we have used. > > Worth the money if only a few users. ----- ### "Easy to use" — 5.0/5 > **Trevor** | *2 March 2023* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Quick easy way to keep tabs on my sales people's response times > > **Cons**: Nothing it does what it's supposed to ----- ### "EMAIL" — 4.0/5 > **nick** | *9 February 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: We are steadily using the feature to depict the amount of emails being answeered by individuals and also how many emails are being answered in the \<30 and \<60 min categories. the groups took some time to get set up and we still have the main group email having emails registered but overall it breaks the product down and allows you to give feedback to your team on the weekly/month position of your email clients service level. > > **Cons**: set up are sometimes not clear but \[SENSITIVE CONTENT HIDDEN\] in the support team is fantastic when you need some guidance. > > great when its working with stats to drive improvement. can sometimes take some time for updates and enhancements to meet your needs ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/166183/timetoreply?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/166183/timetoreply) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data