--- description: Review of Pendo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pendo | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Qualitative Data Analysis Software](/directory/4695/qualitative-data-analysis/software) > [Pendo](/software/165586/pendo) # Pendo Canonical: https://www.softwareadvice.co.nz/software/165586/pendo Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/165586/pendo?page=2) > Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications. Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes. Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email. > > Verdict: Rated **4.5/5** by 238 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 238 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pendo.io - **Location**: Raleigh, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - API - Access Controls/Permissions - Action Management - Activity Dashboard - Activity Tracking - Agile Methodologies - Alerts/Notifications - Asynchronous Learning - Audience Targeting - Behaviour Tracking - Behavioural Analytics - Blended Learning - CRM - Campaign Analytics - Campaign Management - Charting - Chat/Messaging - Churn Management - Cohort Analysis ## Integrations (31 total) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... and 16 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Qualitative Data Analysis Software](https://www.softwareadvice.co.nz/directory/4695/qualitative-data-analysis/software) ## Related Categories - [Qualitative Data Analysis Software](https://www.softwareadvice.co.nz/directory/4695/qualitative-data-analysis/software) - [Sales Engagement Platforms](https://www.softwareadvice.co.nz/directory/4071/sales-engagement/software) - [Onboarding Software](https://www.softwareadvice.co.nz/directory/1396/employee-onboarding/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Digital Adoption Platforms](https://www.softwareadvice.co.nz/directory/4379/digital-adoption-platform/software) ## Alternatives 1. [Google Analytics 360](https://www.softwareadvice.co.nz/software/137155/google-analytics) — 4.7/5 (8101 reviews) 2. [Mixpanel](https://www.softwareadvice.co.nz/software/367563/mixpanel) — 4.5/5 (146 reviews) 3. [Amplitude](https://www.softwareadvice.co.nz/software/76608/amplitude) — 4.6/5 (68 reviews) 4. [Hotjar](https://www.softwareadvice.co.nz/software/136486/hotjar) — 4.6/5 (545 reviews) 5. [Lucky Orange](https://www.softwareadvice.co.nz/software/324513/lucky-orange) — 4.7/5 (266 reviews) ## Reviews ### "Strong partnership and value" — 5.0/5 > **Robert** | *24 July 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Constant product innovation with a hard lean into AI. Strong focus on the customer and our needs and flexibility from them. > > **Cons**: Requires constant vigilance and maintenance to ensure that the data from Pendo is valid and useable. Not a unique problem for Pendo. However, Pendo have invested in tools and AI capabilities to reduce this burden - it is still there. > > Great partnership which has extended for a 6th year despite strong competition in the market place. Feel confident in Pendo's roadmap and ability to support us into the future. ----- ### "Superior Quality Product Usage Analytics with Superior Customer Service" — 5.0/5 > **Emilee** | *29 December 2025* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: I absolutely love that it enables not just the product team but the whole business to truly understand usage of our product at a detailed level. It quantifies adoption in a way that removes all recency bias. The analytics interface is simple and powerful. The in-app guides are incredibly valuable for warnings, tool tips, onboarding walk-throughs all without wasting engineering resources to build. Customer Support and the Accounts teams are wonderful humans and provide a valuable experience even when things go wrong. > > **Cons**: The only draw back is that feature and page tagging can be tedious and take awhile. But I do like that I control what is tagged or not tagged and tracked. Most things do not require any code updates on my end, but some do which can be annoying for my specific industry who upgrade slowly. Lastly, the subscription cost is quite high, but the value is there. It just takes some work to prove it to leadership when the cost seems overwhelming. > > Pendo provides everything product teams need to not only set up and configure usage analytics but also to level up product management skillsets with their high quality, often free, courses. We have learned so much about our users and have improved our in-app experience with targeted guides and a resource center all without dev resources. ----- ### "Pendo Analytics in Marketing" — 5.0/5 > **Verified Reviewer** | *18 July 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Our Client Success team has been using Pendo daily for a few years now, but recently we have used it for client marketing purposes, as well as gaining some insights into how to market to prospects. > > **Cons**: There is nothing I do not like about this software. ----- ### "Powerful Product Insights with Easy-to-Use In-App Guidance" — 5.0/5 > **Tara** | *15 December 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Pendo has been incredibly valuable for product analytics and informing product decisions. I especially appreciate how easy it is to create and deploy in-app guides. The guide builder is intuitive and allows us to quickly support users at the right moment without requiring engineering support, which has been a huge win for adoption and engagement. > > **Cons**: One limitation is within polls and surveys, specifically the lack of certain question types. For example, multi-select response options aren’t currently supported, which can make collecting more nuanced feedback challenging. > > Overall, my experience with Pendo has been very positive. From onboarding through daily use, the platform has been reliable, easy to work with, and impactful. It consistently helps our team better understand user behavior and improve the product experience, and support has been strong whenever we’ve needed it. ----- ### "A 360 product suite that has use cases beyond belief" — 5.0/5 > **Robert** | *10 December 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Pendo is outstanding technology, extremely intuitive and very, very powerful. The best part of the technology is its full suite, 360 functionality for analytics, user guidance, and feedback. It has a wide range of applications not only in product, but also in customer success, training, and business ops. > > **Cons**: Pendo is expensive with a capital E. This is probably the one major thing. And this is a filler sentence to meet Capterra's 100 character limit for this question. > > Incredible. I have learned so much from the Pendo product and team. They will go to the ends of the earth and back again, authentically, to help you succeed. The platform keeps you at the frontier and leads the world of product by example. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/165586/pendo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/165586/pendo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data