--- description: Review of FluentStream Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FluentStream | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Online Meeting Software](/directory/852/online-meeting/software) > [FluentStream](/software/165406/fluentstream) # FluentStream Canonical: https://www.softwareadvice.co.nz/software/165406/fluentstream Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/165406/fluentstream?page=2) > FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business. Key Features: ● Cloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration. ● Intuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface. ● Analytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity. ● Mobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS. ● Advanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing. > > Verdict: Rated **4.6/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 71 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: FluentStream Technologies - **Location**: Denver, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI Copilot - Alerts/Escalation - Archiving & Retention - Automatic Call Distribution - Blended Call Centre - By-Extension Reporting - CRM - Call Centre Management - Call Duration - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Routing - Call Scripting - Call Tagging - Call Tracking Metrics - Call Transcription - Call Transfer - Call Volume ## Integrations (2 total) - CRM - Microsoft Teams ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Meeting Software](https://www.softwareadvice.co.nz/directory/852/online-meeting/software) ## Related Categories - [Online Meeting Software](https://www.softwareadvice.co.nz/directory/852/online-meeting/software) - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) - [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software) - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.co.nz/software/185743/voipms) — 4.8/5 (697 reviews) 2. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [Microsoft Teams](https://www.softwareadvice.co.nz/software/397766/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Zoom Workplace](https://www.softwareadvice.co.nz/software/101384/zoom) — 4.6/5 (14526 reviews) 5. [Wildix](https://www.softwareadvice.co.nz/software/208756/wildix) — 4.7/5 (209 reviews) ## Reviews ### "still the best around" — 5.0/5 > **Diane** | *19 March 2026* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: same as before easy to use, website is easy to navigate and phones work well. customer service is great as well > > **Cons**: as of now I have no cons, we have been customers for quite some time and all is going strong with no complaints > > overall, fluentstream is a great company, phone system works well, no issues, if there ever is or was an issue just call and they fix it right away ----- ### "FluentStream makes my job easier." — 5.0/5 > **Leigh** | *6 March 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: My favorite aspect is the transcription of the voicemail to my email. > > **Cons**: Some times we have internet issues and that causes the phones to not be usable. > > For the time I have been using FluentStream with my company, it has been a very positive experience. ----- ### "Over charged for 5 years, refused full refund\!" — 2.0/5 > **Oliver** | *30 June 2020* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: At this time: none. There is nothing positive to add. > > **Cons**: This was a VOIP service which worked well at first. Over the last year service for technical problems was poor, especially with the call forwarding feature. In April of 2017 my wife was diagnosed with cancer. We also had to close a second office. Up to April 2017 we were using 6 lines. With the office closure of the second office, 2 lines were dropped and Fluentstream was notified of this. However, they continued to bill for 6 lines instead of 4. Then in July 2019 they upped the number of lines to 8. All told this amounted to $1799.00. When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor. This was probably a mistake. The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation. They knew we were changing vendors, but offered a credit on future bills of $899 or $354 in cash. We are very disappointed with the whole experience with this company. > > At first good, at the end less than satisfactory, actually very disappointing. This not the company we contracted with in 2015. ----- ### "High quality VOIP phone service, very helpful customer service; so-so portable service." — 4.0/5 > **Verified Reviewer** | *8 December 2017* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons. > > **Cons**: Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade. > > High quality VOIP service, ability to make and receive calls when away from my office. ----- ### "Good service\!" — 5.0/5 > **Russell** | *6 March 2024* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours. > > **Cons**: none; I find it super useful and easy to navigate. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/165406/fluentstream?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/165406/fluentstream) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data