Easy Storage Solutions

Pros

Easy set up and availability to customer service. Small company in relation to others, but large enough to have lots of bells and whistles. When I call I can talk to the owner, or the start up person that did the Accounting service, (Ty), or the one in charge of website optimization, these are all owners of their individual part of the company, but all reside within the company. The last two were employees, but were encouraged to branch off and own their own part.

Cons

Don't have any. Small always has some drawbacks, but I like how they treat their employees and am willing to wait for some updates.

Pros

It is easy to set up and use. The website is customizable and easy for customers to use for renting online or paying their rent online. I really like the gate integration with the software so I can look at the gate activity log to see who has entered our storage lot.

Cons

Price increases for software and credit card processing.

Alternatives Considered

Reasons for Switching to Easy Storage Solutions

Pros

There is nothing good about this company.

Cons

The gate access control has been having issues for weeks. They refuse to send a new PDK system out without meeting for it even though it is still on warranty. I have spend countless hours troubleshooting this system with them only for the issue to come back. This company does not care about their customers at all.

Alternatives Considered

Reasons for Switching to Easy Storage Solutions

Pros

Very easy to use and someone always answers the phone.

Cons

It seemed as though there were a few price increases within a short amount of time.

Alternatives Considered

Reasons for Switching to Easy Storage Solutions

Pros

Integrated platform for both customer, interface and owner support.

Cons

Price. There are similar solutions in the market that lack the functionality, but are slightly cheaper.

Alternatives Considered

Reasons for Switching to Easy Storage Solutions

Pros

Easy system to learn. Always help if you need it.

Cons

Have not found anything I have not liked.

Pros

The reports! it is quite simple to get an idea of how your facility is doing by just a few clicks.

Cons

The way the transaction history is listed is a little confusing to look at.

Alternatives Considered

Reasons for Choosing Easy Storage Solutions

Switched From

Reasons for Switching to Easy Storage Solutions

Pros

Super easy management system . For new owners like myself it has been invaluable.

Cons

Cost of gate access system is high. $60
A month is a lot.

Alternatives Considered

Reasons for Switching to Easy Storage Solutions

Pros

We like all the aspects of the system and the way ESS keeps adding great features.

Cons

It does not have a way to use your own email based off of the web site they provide for you. Our website is TCGstorage.com It would add to the pro level of the site if we could have "[email protected]" or "[email protected]" etc. with forwarding also. Also no "cash drawer" in the traditional sense

Alternatives Considered

Reasons for Switching to Easy Storage Solutions

Pros

What I like most about it is the ease of use, the incredible flexibility and functionality, and the fact that it's all cloud-based instead of local on your PC. It has NEVER gone down once since we've been using it in over 2 years, and the support is just fantastic...not that you'll need it much, since it's so darn easy to use and manage!

Cons

Their monthly pricing is a bit/lot higher than it should be, and the fact that you cannot select or manage your credit card provider means that you don't even have the option to shop around for the best deal in processing rates. This part is almost a deal-killer for me, because I just HATE over paying for credit card processing and the lack of being able to control what company I choose to use.

Pros

The ability to access the software from anywhere, including a smart phone. Plus the ability to mostly manage remotely (offsite).

Cons

Their fees and inaccuracies with credit card fees is probably my biggest irritant. The long wait times for customer service and the "company wide staff meetings" that completely shut down all customer service.

Pros

I like that I can make changes to my website, pricing, templates, billing, contracts, gates and storage layout pretty much all on my own; yet if I have any issues with figuring something out customer support is great at helping navigate any issue quickly.

Cons

There do seem to be server error issues somewhat often. Not sure what is going on there.The new refund process of having to go back and and delete the last invoice it went to creates havoc with my bookkeeper, the whole process is inefficient and convoluted so we have decided to circumvent processing refunds through ESS any longer

Pros

The most thing I like about Easy Storage Solutions is the ability it provides to invoice customers on a monthly basis and using a card to make the payment and text or email the receipt.

Cons

The least thing I like about Easy Storage Solutions was trying to figure out how to give back the deposit on a unit using the customer's card. After tech support help me, I wrote down the steps and now have no trouble with it.

Pros

Software is very intuitive. After struggling with a different software for two months, I switched to ESS. I was up online within 2 days!

Cons

Necessity to have a computer online for gate access controls. Secondly, software is not scalable to add many facilities.

Pros

Manage from anywhere, easy for admin to use, easy for clients to use.

Cons

A few features could use some refining. IE: email our text the client within the software without being limited to the templates.Ability to refund client deposits without having to "void" the original deposit invoice.Ability to block a client from future rentals (due to bad payment history).

Pros

I love the portability. I can access the account anywhere. Tenants can purchase units and make account changes easily.

Cons

Payment processing can be problematic as it's in batches.

Pros

This software offered most of the options we were looking for. It is very user friendly and easy to set up.

Cons

Lack of one on one training when learning to use and set up at the beginning.

Pros

It's super easy to use and it makes my job alot easier. Definitely one of the better PMS systems out there!

Cons

I wish they had a better task management system. The current one is not user friendly at all.

Pros

Easy to use and great features. Highly recommend

Cons

Transaction fees are high for credit cards.

Alternatives Considered

Pros

Easy set up. Intuitive. I like the map function and easy of setting everything to automate. Works wonderful with Gate Control.

Cons

I wish I could set a client to move out in the future without revoking gate access today.

Pros

The software is fully featured and ease of use would be hard to match.

Cons

The monthly price is a little high compared to its competitors.

Pros

All features are useful. No favorites .

Cons

A larger font on the minus sign used to display a credit on the account. the present - minus is toooooo small and faint.

Pros

The customer service is wonderful. Implementing was very easy. If I have questions, there is a great support forum and you can always reach a person for help either by phone or email.

Cons

I can't think of anything that I didn't like about implementing or the daily use of the tool.

Pros

Switching from my personal excel spreadsheet over to ESS was super easy. The team was helpful during the transition. It is very easy to use and I am happy with the product overall.

Cons

The monthly cost seems a little expensive to me. I am a 78 unit facility and would like the cost to be around 50% of what it is now.

Pros

The software is ver user friendly - both from a customer perspective and a management perspective. The ease at which customers can reserve units online, make their own payment changes within their port, and schedule their own move outs decreases the amount of staff time needed to address these things. Since switching to Easy Storage Solutions, our monthly delinquency has decreased to almost zero because the onsite manager is able to manage past due accounts with ease from the dashboard.

Cons

I wish the software could also track expenses. It would be nice to have income and expenses in one place.

Pros

Great customer service.
Easy to use. Freindly and well versed agents.
Call back when they are busy.
Always Polite.

Cons

Nothing. Keep up the fine work.
Send helpful updates.
Easy to navigate and add or delete pages.

Pros

It was super easy to get started with Easy Storage Solutions and their customer service is always super responsive and helpful.

Cons

Nothing negative to comment on, our experience with Easy Storage has been great.

Pros

Ease of use with online and phone. If you have internet it works well.

Cons

Unit setup and implementation of fees.

Pros

Easy to set up and use. Help with problems and set was quick and efficent.

Cons

Not a Canadian company. No choice of payment card system. It would be nice if Easy Storage would interface with SAGE Accounting sytem.

Pros

I have found the system easy to use and they have a fantastic support team.

Cons

Customers receive some email notifications that I was not aware of. I would like to be cc: on all customer emails.

Pros

Pretty much everything. They do my billing for me and I record the payments. The customer service prople are ALWAYS friendly and helpful. I can't say enough good about their support people!

Cons

I don't understand so much and I don't have the time to learn everything. I'm not sure where to start, but this is not a con against them. That's on me.

Pros

Software is decent and works for the most part for my needs.

Cons

I have had issues with several things in the past few months with bad customer experience with the represenatitives. I am supposed to have credits on my account but for some reason my card keeps getting charged for the software.

Pros

program is easy to use, Renting and moving out customers is quick and painless. the ability to edit map and units is super useful for us as we have two businesses we run and outside storage space changes with season.

Cons

the inability to delete or combine unused or accidentally duplicated customers etc.

Pros

This software is a true asset to my business, I wouldn't think of doing any other way. I like that you can get great customer service over the phone anytime you need it.

Cons

Nothing, everything seems to work as promised.

Pros

Easy to use. Many reports to choose from.

Cons

Deposit reports off by cents, and very annoywhen doing bank rec.

Pros

They make it easy to run your storage business

Cons

Like every software sometimes there are glitches

Pros

The customer help is phenomenal! Every question I’ve ever had has been answered. They are patient and walk you through every step of the software. I only have 1 small facility and can’t wait to add east storage software to the next location.

Cons

They Monthly fee seems a bit high and cuts into the monthly profit on a small facility

Pros

Great sales people that get you to sign up. Nothing like what they say

Cons

Support. No help and they absolutely don’t care

Pros

Setup was quick and seemingly easy but it didn’t have the easy of use described

Cons

Technical support is terrible, we’ve paid vendors thousands of dollars to troubleshoot hardware issues

Pros

Always get a quick answer to any concerns we may have.

Cons

Other than price increases we have nothing negative to say about Easy Storage Solutions. Thanks

Pros

Accessibility at office or remotely, auto pay, professionalism and integrity in the product. It has literally reduced my workload by 80 %

Cons

Not having it sooner! Very satisfied. We had two other systems and this is light years ahead.

Pros

This is a complete package software and a website. The software once set up takes all the administrative labour away. Invoicing Automated, Payments Automated, Late notices Automated, Late Fees Automated, Gate Codes are Automated, Gate Access Automated. And all transitions are automatically sent to Quick Book. Easy to manage the complete facility from the DASHBOARD which shows Rentals, Occupancy, Awaiting Payment, and Tasks that need to be completed.

Cons

The software will NOT make my Golf Tee Time Dam

Pros

The price. The simplicity. The easy flat-rate Card processing fees. The great website they set up for you. Great Tech Support.

Cons

Nothing, really. When I have suggestions I send them to Tech Support for the "Wish List" and they take them seriously.

Pros

Love how easy it is to manage my account with them

Cons

Cost money which I don't have a lot of to begin with

Pros

How easy it is to input clients, track payments and balances, change settings in the software. It's so easy to navigate and train new employees how to use it. Adding new facilities and studios is fast and efficient. Anytime I have any questions or issues, customer service always resolves our issues.

Cons

Sometimes it's a little frustrating about the M-F hours but that's ok. Would love to be able to run revenue reports for all facilities.

Pros

Site map provides an overview and is used by our employees of our businesses multiple times a day. The notes with ability for attachments keeps everything tidy in one place. Setting up a new client is swift and the electronic lease capability affords us to assist our clients and gets them access to their self storage unit within minutes.

Cons

Some of the billing feature options when setting up a new customer could be re worded for clarity. A few times it is a bit of a wait to speak to a customer service rep, but when we do reach the reps, they are experts.

Alternatives Considered

Reasons for Switching to Easy Storage Solutions

Pros

I struggled with tracking my storage facility until I found easy storage. Once I purchased the software and was up and running, life became easier and more profitable. My customers like it (most of them). They can monitor their account and pay online. I still receive cash payments (very few) and checks. By far most payments are online. My goal is to make every unit pay every month. I think that I'm currently doing that.

Cons

I think the only thing that I can think of is the daily charge. I don't dispute the charges, but the accounting is a little confusing. other than that, the software is top notch.

Pros

With Easy Storage Solutions, our business practically runs itself. After the initial set up, it takes me very little time to keep track of our customers, issue statements, and record payments.

Cons

I use Quick Books to manage the financial side of our business, and it would be really great if somehow it had the capabilities to do what Quick Books does all in one location (keep track of our business bills, and etc. for tax purposes).

Pros

What we like most about this product is that it makes managing a Storage Facility from a distance possible. Everything you need is at your fingertips, for both manager and customers. Customers find it easy to access.

Cons

Like everything in this world, I wish it was free....cost is worth the peace of mind and it surely makes the process easier.

Pros

Simple for my customer base to sign up, pay and maintain access to their account.

Cons

I do not like that I am forced to use their credit card company. I should have options or they should be more competitive on their prices if they are forcing you to use them. Not sure if it's me as the user but the way you have to go back to the beginning when you do anything and start from the reports page.