--- description: Review of eDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: eDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [eDesk](/software/163237/xsellco-fusion) # eDesk Canonical: https://www.softwareadvice.co.nz/software/163237/xsellco-fusion Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/163237/xsellco-fusion?page=2) > eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and generates insightful reports for eCommerce professionals. This enables users to efficiently manage customer queries and dedicate more time to driving sales growth. By utilizing eDesk, online retailers can focus on enhancing their customers' shopping experience, ultimately boosting their sales and revenue. Through its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click. eDesk is also the only customer support solution on the Amazon and Walmart developer councils. To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include: eDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses. Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions. Live Chat and Knowledge base which both enable customers to resolve their queries in real-time. Feedback which automatically sends out targeted review requests to improve your seller ratings. eDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually. > > Verdict: Rated **4.4/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 71 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: xSellco - **Location**: Dublin 4, Ireland - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Choose the plan that scales with your stage of growth: Whether you are just starting out or have large customer service teams, we have pricing to suit your individual needs. Ticket based pricing User based pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - CRM - Call Centre Management - Call Routing - Chat/Messaging - Chatbot - Churn Management - Client Portal - Communication Management - Configurable Workflow - Customer Accounts - Customer Communication ## Integrations (24 total) - Adobe Commerce - AfterShip - Aircall - BigCommerce - Brightpearl - ChannelEngine - Gmail - Instagram - Linnworks - Meta for Business - Microsoft Outlook - Mirakl - PrestaShop - Rithum - ShipStation ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software) ## Related Categories - [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [eCommerce Software](https://www.softwareadvice.co.nz/directory/4340/ecommerce/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "XSellco Helpdesk" — 5.0/5 > **Verified Reviewer** | *1 February 2019* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: XSellco Helpdesk is the best Message compiler ever. Such a great product. And amazing price > > **Cons**: I don't have any issues with XSellco Helpdesk. ----- ### "Great Experience" — 5.0/5 > **Michael** | *17 June 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Customer service experience, I recommend \[sensitive content hidden\] she went out of her way to assist us with a query and if very professional and polite > > **Cons**: Nothing it is really easy to use, have used for several years ----- ### "Great Product, but Shady Company" — 2.0/5 > **Jake** | *1 February 2024* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Feature-rich, integrations with marketplaces > > **Cons**: -Make fake promises -Do not honor their pricing commitments -Will raise prices on you again and again -No regard for customer loyalty > > We've used the product since it was called Reply Manager, which was so fairly priced and worked well for our needs. Then it was acquired by XSellco, and it all went downhill. Year after year they increased prices, adding features that small-medium sized businesses may not necessarily need but were forced to adopt. Now as eDesk they again promised certain pricing for us (as a customer for almost a decade, maybe more), and they keep raising the price. No complaints on the product side, it is very robust. But as a company, I am thoroughly upset at their mistreatment and false promises constantly made to us, and would recommend any company trying to keep their support/helpdesk costs under control to stay away and explore other alternatives first. You never know what you'll be forced to pay within the next year... ----- ### "Has made our help desk much more streamlined." — 5.0/5 > **rob** | *13 December 2017* | Retail | Recommendation rating: 8.0/10 > > **Pros**: It has taken all of our marketplace messages, from eBay to our website and combined them all into one easy to understand message inbox, it is ordered so your always replying to the most urgent messages first no matter which marketplace the message has come from, it also has a count down timer next to each message so you know how long each message has been waiting, particularly important when Amazon requires a reply in 24 hours. One of the main advantages is that most if not all messages sent from a customer will import into one message thread, so if a customer is trying to play customer services off different representatives it is great for reading back through what has or hasn't been said, both by the customer and your own customer services. There are a number of other features such as auto reply's and folder sorting an flagging that we haven't used, but they seem like very useful features for some business. One area that has helped greatly save time is the template feature that drags in customer information, allowing you to have a list of predetermined reply's but the emails are still personalised to the customer, with names, addresses, usernames etc all importable to a message. Xsellco are always developing the platform and adding new features, live chat is something we plan to explore further in the future, all in all a great bit of software. > > **Cons**: From a set up point of view, having to attach each market place individually for each country you sell in can be a long process, given the Amazon integration requires a little more work than the eBay sites also, that is more to do with Amazon and eBay, rather than Xsellco though. Their is a lot too Xsellco also and option can be hidden in menus you'd not think to look in. I think an ability to have a test environment within Xsellco would be beneficial for automated reply testing and generally helping you test templates etc. The live chat does need fleshing out a bit, but as previously stated, they are updating all the time. Overall not many negatives. > > Streamlined our customer service team role by providing the right information with the tools to action it. ----- ### "eDesk review" — 4.0/5 > **Norbert** | *29 August 2023* | Printing | Recommendation rating: 5.0/10 > > **Pros**: I’ve been using eDesk as a support ticket management platform for Etsy, eBay, Amazon, and Shopify. Overall, I find it to be an average solution. > > **Cons**: The platform is slightly expensive but offers decent features for managing multiple channels. > > I was a bit disappointed that my latest inquiry about a new feature went unanswered. This lack of response impacted my overall experience with the platform. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/163237/xsellco-fusion?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/163237/xsellco-fusion) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data