--- description: Review of Gorgias Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Gorgias | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Gorgias](/software/162532/gorgias) # Gorgias Canonical: https://www.softwareadvice.co.nz/software/162532/gorgias Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/162532/gorgias?page=2) > Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. > > Verdict: Rated **4.6/5** by 133 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 133 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gorgias - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$60.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Alerts/Escalation - Automated Routing - Autoresponders - Batch Communications - Call Centre Management - Canned Responses - Case Management - Chat/Messaging - Contact Management - Customer Complaint Tracking - Customer Database - Customer History - Customisable Branding - Customisable Templates - Dashboard - Email Management - Email Templates - Feedback Management ## Integrations (75 total) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... and 60 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Georgias is excellent computer program" — 5.0/5 > **Saskia** | *5 September 2023* | Restaurants | Recommendation rating: 8.0/10 > > **Pros**: You may tailor the client experience you provide with Gorgias to meet your specific business requirements. You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you. A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using rules, macros, and more. Overall, it's a reliable system for achieving top productivity. > > **Cons**: Although not all services and extensions are included in your Gorgias membership, upgrading is simple, and the added functionality is well worth the investment. > > Georgias facilitates the automation of routine customer service requests and simplifies the management of more complex cases. With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience. ----- ### "Good service and helpdesk platform" — 4.0/5 > **Fabian** | *13 January 2025* | Building Materials | Recommendation rating: 8.0/10 > > **Pros**: The simple integrations to different tools and platforms as well as the simple layout and easy work > > **Cons**: The chat function and the autoresponder is quite bad > > Overall very good, we stopped using the chat function but beside that it do work very well ----- ### "Billed us on the day they told we are still on the trial period." — 1.0/5 > **Ozgur** | *31 January 2025* | Retail | Recommendation rating: 5.0/10 > > **Pros**: Gorgias integrates seamless with Shopify > > **Cons**: They have a short trial period. They can bill you while they tell you you are still on the trial period. > > I created a new account on Gorgias for our new brand. After a few days, I got in contact with Gorgias support to ask if we were still in trial period on Jan 17, 25. \[sensitive content hidden\] from CS team confirmed we were in trial period. A few hours later, I saw that we were billed on the same day Jan 17, 2025 for a month period with a high value package. I couldn't even have a chance to downgrade the plan and remove the services we are not expect to use because I was told we were still in trial period. And now, they are refusing to refund due to their no refund policy. We are not using the account. I have reset the plan to free and will close it asap. Awful CS, wrong guidance and scam. We were billed for $540 for nothing we used and now required to pay it. Be cautious for unexpected/uninformed billings\! By the way, I reached them to benefit from referral program before creating the account. They messaged me that they were going to provide referral benefits once I created the account. But no updates since then. Too fast in billing, too slow in others. ----- ### "Good software for ticket management with a lot of integrations" — 5.0/5 > **Pelle** | *17 January 2025* | Building Materials | Recommendation rating: 8.0/10 > > **Pros**: Easy to implement, a lot of integrations and everything mostly just works > > **Cons**: The auto chat function is not worth the hassle of setting up > > Very good, the auto chat was not really good for us, other than that everything is really good\! ----- ### "A must have for any eCommerce business" — 5.0/5 > **Connor** | *21 January 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love the ability to write canned responses that contain dynamic variables that pertain to each customer. This helps save a ton of time when responding to customers with the info they need. > > **Cons**: A while back the sales data was removed and this feature was gated behind the next more expensive pricing plan. Since then, Gorgias has introduced this feature again to the lower pricing tier however. > > Overall, there is no other customer service platform I would use or reccomend more. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/162532/gorgias?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/162532/gorgias) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data