--- description: Review of Telzio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Telzio | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [Telzio](/software/162292/telzio) # Telzio Canonical: https://www.softwareadvice.co.nz/software/162292/telzio Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/162292/telzio?page=2) > Telzio is a cloud communications provider that offers small business phone system. It includes trunking that allows professionals to connect calls with the phone network so businesses don’t have to look for a third-party SIP provider. The key features include call management, account management, conferencing and voicemail. The Call flow feature enables professionals to route incoming calls to available team members. Managers can create visual flow charts to track routing process to ensure organized workflows. The solution is priced on pay-as-you-go model with no monthly or annual subscriptions. The pricing suits the needs of small businesses and startups. The platform can be integrated with third-party solutions such as Vtiger, Zapier, Stripe, Google Analytics and Webhooks that helps users with additional features and modules. Its phone system includes PBX applications, such as an auto attendant, conferencing calling and hold music. > > Verdict: Rated **4.5/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 34 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Telzio - **Location**: Los Angeles, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Prices are based on usage. No fixed per-user fees or extra costs for features. All features are included. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Attendant - Automatic Call Distribution - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) - [SIP Trunking Providers Software](https://www.softwareadvice.co.nz/directory/425/sip-trunking/software) - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.co.nz/software/185743/voipms) — 4.8/5 (697 reviews) 2. [Microsoft Teams](https://www.softwareadvice.co.nz/software/397766/microsoft-teams) — 4.5/5 (10991 reviews) 3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 4. [Wildix](https://www.softwareadvice.co.nz/software/208756/wildix) — 4.7/5 (209 reviews) 5. [Zoom Workplace](https://www.softwareadvice.co.nz/software/101384/zoom) — 4.6/5 (14563 reviews) ## Reviews ### "Telzio" — 5.0/5 > **Kristina** | *4 January 2019* | Printing | Recommendation rating: 10.0/10 > > **Pros**: How easy it is to use. You sign up, and then can start using. It takes no time to get used to the setup, and is very user friendly. > > **Cons**: It does not often work great if you start a call on Wifi and then need to switch to cellular data, most often it will loose the call. > > Telzio has allowed my company to have an easy to use but great company phone system. You can set it up so that not everyone that is on the system will receive every call. We have 3 different phone lines that come into ours, and it is very easy to tell what phone line the incoming call dialed. Also it is very easy to place a call on hold, or transfer to another person. Use can also use it to inter-call between the company. Through the website you can also send text messages and fax. ----- ### "Cost effective & reliable" — 5.0/5 > **Jim** | *8 April 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up cloud hosted VOIP system. Plenty of features. Excellent value. > > **Cons**: Integration with Grandstream phones doesn't always work well, that may be a problem with the phones. > > It has been a perfect fit for our small business. Cost effective, reliable, features we need. Because we have many users but few lines and only basic calling needs, Telzio has kept us from breaking the bank on our phone system. ----- ### "not great value" — 2.0/5 > **Verified Reviewer** | *2 September 2020* | Health, Wellness & Fitness | Recommendation rating: 1.0/10 > > **Pros**: The ease of using on multiple devices, I like the ability to set up different call flows > > **Cons**: interface hard to use, voicemails are easy to miss, customer support is suboptimal. You ask for features they don't get done and you only realize a year later when you would have desperately needed a conversation to get recorded. Point of contact is defensive and not taking responsibility > > Our medical practice has lost HUNDREDS of clients because of an issue with this app and we got about \[SENSITIVE CONTENT\] back ----- ### "Review from Entropya" — 4.0/5 > **Radu** | *27 March 2025* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: Creating and using US numbers is straightforward and easy. The custom plan that was offered to us provides good value. > > **Cons**: We cannot receive SMS on the Swiss and Romanian numbers. ----- ### "Highly Satisfied with our time with Telzio" — 5.0/5 > **Kathryn** | *3 November 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Strongest feature by far for us has been how user friendly setting up Call Flows are. Because we are able to manage users, devices, call handling on such a granular level, we can truly direct our callers where we need them when and how is best. > > **Cons**: The online Telzio calling features aren't as strong as they could be. We'd love to see a desktop app instead of needing to use a web based calling system. > > Overall, we are highly satisfied with Telzio. Since our initial test, we've moved virtually all of our clients over to Telzio. The ease in which we can set up, make changes and receive customized personal help has been truly remarkable. We've worked with a number of providers and this by far has been our favorite experience. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/162292/telzio?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/162292/telzio) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data