4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Crisp

Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time. Features of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts. Crisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.
Crisp Software - Multichannel customer service platform
Crisp Software - Dedicated FAQ and Help Center system
Crisp Software - Gather teams, conversations and data around one inbox
Crisp Software - Live chat software with modern features
Crisp Software - Desktop and mobile customer service apps
Crisp Software - No-code multichannel chatbot builder
Crisp video
Crisp Software - Multichannel customer service platform - thumbnail
Crisp Software - Dedicated FAQ and Help Center system - thumbnail
Crisp Software - Gather teams, conversations and data around one inbox - thumbnail
Crisp Software - Live chat software with modern features - thumbnail
Crisp Software - Desktop and mobile customer service apps - thumbnail

Crisp pricing

Crisp has a free version and offers a free trial. Crisp paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Crisp

Crisp Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.6
Customer Support
4.4
5 reviews of 108 View all reviews
Katherine
Katherine
  • Industry: Writing & Editing
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/02/2020

Amazing Customer Service and a Great Chat App

Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Pros

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Cons

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Response from Crisp

Thank you very much for that nice feedback !

Replied 14/02/2020
Simon
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/12/2020

Really great product

I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost.

The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available.

I am on the most expensive "unlimited" plan and find it very good value for money.

Pros

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Cons

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline.

I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Alternatives Considered

Intercom and Zendesk Suite

Switched From

Zendesk Suite

Reasons for Switching to Crisp

Easier to use. Better features for my needs.
Fernando
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
4

3
Reviewed on 5/04/2023

Very good tool but it has many things to imprive

If they want to have more clients, I think that they should simplify the integrations with other tools. For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with WhatsApp, Instagram, etc

Pros

With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but...

Cons

The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract.

Alternatives Considered

Freshdesk

Reasons for Choosing Crisp

Delivery problems with Acumbamail

Switched From

Acumbamail
Viktor
Viktor
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/05/2019

Great live chat system, even better help docs

Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Pros

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Cons

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Response from Crisp

Thank you for this nice review :) We will try to improve the feature you are talking about !

Replied 2/05/2019
Arnaud
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2023

Crisp is THE best software to boost customer satisfaction

Overall, I'd say Crisp is the way to go if you're an early-stage startup or SMB. You'll have the quality of an enterprise product for a fraction of the price. The team is also exceptional, this is what makes the difference.

Pros

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

Cons

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

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