Crisp

Pros

Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes.

Cons

The language detection of the live translation is not always perfect but you can change it manually so no big deal.

Alternatives Considered

Reasons for Choosing Crisp

Switched From

Reasons for Switching to Crisp

Pros

- Breadth of features
- Collaborating with support ticket resolution with team members
- Load performance (alternatives all slowed down our app load time, even although they were aysnc)
- Rapid and reactive support
- Comprehensive API for any custom integrations
- Simple helpdesk article management
- Cost

Cons

- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup
- Email campaign reporting isn't as detailed as I'd like

Pros

It's easy to use.
Everything is well documented.
It is reliable to be up.

Cons

I really liked to engage in an online meeting with the Crisp support team due to some lingering questions that couldn't be resolved through the available online resources. Unfortunately, it appears that such personalized online sessions come at an additional cost.

Pros

Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very familiar and similar to IM platforms.

Cons

The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving. I spent alot of time with the Crisp support (who were really trying to help and were open for communication so that i also a plus) but the solution was never found.

Alternatives Considered

Reasons for Switching to Crisp

Pros

Cant't say enough. We moved from Intercom since it was way too expensive and Crisp seems to have everything we needed at 1/10th of the cost. Their support is beyond amazing with resolution in minutes. I cannot expect that from Intercom. All in all pretty happy with the move

Cons

The UI is a bit clunky. They could easily compete with Intercom if they make their UI modern. That's the only thing i see a difference moving from Intercom

Pros

I appreciate the convenience of being able to connect and chat with customers at any time and from anywhere using Crisp. The mobile app enhances the experience by providing real-time notifications whenever someone messages me, allowing me to respond immediately. Overall, I am completely satisfied with Crisp.

Cons

There is nothing to dislike about Crisp, so I will skip this one.

Alternatives Considered

Reasons for Switching to Crisp

Pros

I like that we can manage all our websites in one account and it's very easy to switch between them. Easy setup and customization are also among its perks. Also, we use bots for automated answers and that helps us a lot in our day-to-day work.

Cons

It would be wonderful if analytics was better and more helpful, as sometimes it is a bit confusing. Adding some more filters to analytics and diving deeper into some of the reports would be very helpful.

Pros

Its cost effective, but not much else to like about it.

Cons

Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it.

This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.

Pros

omni channel, auto responder, same price for multiple accounts

Cons

The pay per use for the AI autoresponder.

Pros

Their price point and features. We were using another chat tool that was constantly being blocked by some janky javascript. Our chat volumes and engagement rates soared with Crisp.

Cons

Can be tricky to configure certain functions. But their technical support has been prompt and attentive in helping us resolve these issues.

Pros

Help Desk is my favorite part of the software as well as the additional easter eggs like the shortcuts etc. Chris from there team is also always supper responsive and a great help :-)

Cons

You can't filter between live chat and emails

Pros

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Cons

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Pros

I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.

Cons

Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.

Pros

It has free plan and you can check from which country you are getting visitors which is live.

Cons

After a certain time, previous messages get erased.

Pros

Very user-friendly. Live chat, bots, triggers, etc are very handy and simple to set up and maintain. Constant product updates and fixes are done.

Cons

There are some bugs but I am positive that it will be rectified. The help pages could be more detailed.

Pros

The possibility that every visitor who enters the store can see the chat at my command with a pre-made message you planned for each new visitor, this is great work for new leads!
Correspondence time can be saved by a bot with ready-made messages that will never disappoint me!

Cons

Once the FREE TRIAL is over you can say that the chat is no longer relevant for the site, lots of useful features go down and you can see a big difference in the drop of messeges.

Pros

The UI is good. It makes it easy to add notes and search for histric conversations with clients. The mobile app makes it easier for me when I am travelling.

Cons

The load time is a little more than it should be. I get a notification on my mobile app, but to see it on the system, it takes time to load.

The notifications for mobile also work vice versa, Due to which sometimes I miss on chats.

Pros

It has a generous Free tier with 2 team members

Cons

All the magic happens after $25 month, is worth it but not for my main use case

Pros

The only function I use Crisp for is to get notifications when someone is visiting my website. This helps me prepare for communications ahead of time.

There are a ton of plugins that allow you to integrate other tools with Crisp.

Cons

Great for live chat but other apps provide a more robust communication toolset for the entire sales cycle.

Pros

Its a nice system - but the company as a whole is flawed in many ways - not reliable.

Cons

Not good with training - the agents are and can be rude / and for our website we got ready for their "big release" which never came as promised and delayed another 5 months - without notifying us or refunding us. This was their main selling point - and they didn't deliver.

Pros

Great way of maintaining chat communication with clients, I love how you can change from chat to email, so you don't miss any client contact.

Cons

None, I think it works perfectly. Not that user-friendly.

Pros

I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.

Cons

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Alternatives Considered

Reasons for Switching to Crisp

Pros

Clean and good experience, features you would expect, iteration on the product

Cons

Some settings aren't easy to find or understand, this part could simplified

Pros

It has so many features with a low price. The free plan is very good for startups. They can use it without pay until they grow.

Cons

I think there is no negative on the service. Only one thing about pricing. I think some of the unlimited plan features can be on the pro plan. For example, user import functionality.

Pros

Reliable and easy-to-use.

Cons

I would love to have a better dashboard which would list every customer I have.