About SAP Customer Experience

SAP - CRM is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations. SAP - CRM features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise. The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management. SAP - CRM offers support through an online knowledge base, support portal and via phone.
SAP Customer Experience Software - Analytics
SAP Customer Experience Software - Dashboard
SAP Customer Experience Software - Data Interpretation
SAP Customer Experience Software - Accounts and Products
SAP Customer Experience Software - Product Catalog Staging
SAP Customer Experience video
SAP Customer Experience Software - Analytics - thumbnail
SAP Customer Experience Software - Dashboard - thumbnail
SAP Customer Experience Software - Data Interpretation - thumbnail
SAP Customer Experience Software - Accounts and Products - thumbnail
SAP Customer Experience Software - Product Catalog Staging - thumbnail

SAP Customer Experience pricing

SAP Customer Experience does not have a free version but does offer a free trial. SAP Customer Experience paid version starts at US$58.00/month.

Starting Price:
US$58.00/month
Pricing Details:
The solution is offered on a subscription payment model and varies depending on your requirements. SAP offers small business pricing options.
Free Version:
No
Free trial:
Yes

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SAP Customer Experience Reviews

Feature rating

Value for Money
3.9
Functionality
4.2
Ease of Use
3.8
Customer Support
4.1
5 reviews of 208 View all reviews
Arvind kumar A.
  • Industry: Leisure, Travel & Tourism
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2019

Easy to learn and work with, yet most powerful Java based eCommerce platform

Pros

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com.

2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years.

3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms.

4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses.

5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available.

6. The licensing is very flexible.

7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Cons

1. The CMS and personalization still have some room for improvement.

2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/11/2021

Understand the customers and proactively find their needs with SAP Customer Experience

It is an excellent tool for us to maintain excellent customer relations. If you are using it regularly, you can easily understand what you should do next for customers.

Pros

It is an excellent tool for tracking the customer relationship because of its multiple channels and customizable tools.

Cons

It is not easy to use if you are not relevant with the SAP. However, after you are familiar with the interface everything is easier.

Kelsi N.
  • Industry: Veterinary
  • Company size: 5,001-10,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 12/05/2022

Oldschool Customer Portal

Pros

Everyone knows SAP and so that makes it easy to train.

Cons

System is very old school and clunky. Needs to be updated to adapt to current markets

Nate B.
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/04/2022

Great for tracking work

Pros

It makes keeping inventory for unstarted, WIP, and finished goods separate easy.

Cons

It takes a minute to learn, but that's the case with about every piece of new software.

Logan M.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 15/04/2019

A hearty program to organize details

Helpful but exhaustive.

Pros

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Cons

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

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