About Tripleseat

#1 Guest and Event Management Software for Hospitality Managing and booking events is stressful. Tripleseat powers restaurants, hotels, and unique/special venues to book more catering, group, and event business and will increase sales without increasing your workload. Tripleseat has helped more than 11,000 venues increase their sales by 30% or more and takes the stress and friction out of planning events. Who We Serve With our hospitality experience, Tripleseat knows there isn’t a one-size-fits-all solution for booking and events. To remedy that, we’ve tailored our service to meet specific demands across a wide range of establishments: -Fine Dining -Casual Dining -Catering -Bar & Nightclub -Hotels -Fast Casual -Enterprise Our Products -Restaurants & Unique/Special Venues: Keep your team in the loop to stay on top of event details and payments. Comprehensive reporting helps you identify areas to improve sales and efficiency. -Tripleseat Hotels: Streamline your day-to-day workload with a simplified group sales process while supporting all your essential app integrations. -EventUp: Connect to an industry network to accelerate your event business. Our directory helps you grow your brand and connect to millions of potential new leads to drive revenue and grow your events business. The largest venue directory connecting you to millions of potential new leads to help drive revenue and grow your events business. -Tripleseat+ Direct: Enable clients to book their events with your business easily. We provide customers a simple online booking solution from your website, social media, or EventUp.com.
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Tripleseat pricing

Tripleseat does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Tripleseat Reviews

Overall rating

4.7
Write a Review!

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.7
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All Tripleseat Reviews

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524 reviews
Steve
Steve
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/01/2023

Tripleseat for Restaurant Events

Easy to work with and has no operational issues. Good customer support when needed.

Pros

Setting up and working with events and groups is simple and intuitive. Tripleseat ahs many options, so everything can be done within the software.

Cons

Tripleseat acquired Gather, our previous event software, and the price went up substantially. Tripleseat is competitive with other software's pricing, but Gather was a bargain.

Timothy
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/11/2024

Tripleseat review

We used Caterease for over 20 years at this hotel. When we were told we were switching to Tripleseat, we were not happy. Once we became familiar with Tripleseat, it is much more efficient and user friendly.

Pros

Ease of use, functionality, the ability to communicate directly with our clients

Cons

There are no cons with the product that I see

Glenda
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 7/01/2025

Tripleseat Review from Glenda Thompson

Very Good. I work with both Tripleseat and Perfect Venue.

Pros

Easy To Use, Set Up, and Make Changes. The BEO's are well formatted and easy for the client to read. My favorite is that you can turn an event lost and it comes off the calendar but all the contact information is still captured.

Cons

The COST of Tripleseat software vs. competitor like Perfect Venue. Tripleseat double the price and not much different.

Alexis
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
2

3.0
Reviewed on 25/10/2024

Customer service is not as helpful after you sign on with them.

Pros

The software is fairly easy to use and learn.

Cons

The price of service has been going up 5% each year for the past 3 years. They used to help with updating our documents, but now they are not so helpful after being with them for almost 7 years.

They try their hardest not to update the documents that you use to create contracts. They want you to do it yourself. If you want them to update the contract then you have to pay $125/hour for their "Professional Service Reps" to update it for you or you can wait over two weeks for them to do it at no extra charge.

Hailey
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/11/2024

Best Event Management System

My overall experience with tripleseat has been great from the communication tracking, to the ability to customize everything to our needs and seamless reporting - I could not ask for anything better.

Pros

Tripleseat makes my life and my client's lives so much easier!

Cons

The only area for improvement would be that I wish there was an app!

Ryan
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/10/2024

Tripleseat makes my life easy

Tripleseat is Outstanding! Also, Katie Dychess is the best rep ever!

Pros

Tripleseats ability to organize my events, calendar, contracts and payments literally shaves hours off of my work day. At this point, I literally can not (will not) work without it.

Cons

I have no actual complaints. It seems like I.T. tickets used to move a little bit faster, but the overall speed is more than adequate.

Haley
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/10/2024

I love Tripleseat!!!!

I love it. I think anyone in the restaurant or amusement park industry should have tripleseat or at least something similar.

Pros

I love how easy it is to use. I have been using it for the past year. I use it everyday and my job has been made exponentially easier due to tripleseat.

Cons

When the site is being worked on, it takes forever to load. This is a burden considering how much I use tripleseat.

Ella
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/11/2024

3 Year TripleSeat User!

I've been a TripleSeat user for the last 3 years and plan to continue to do so. The support team is great, and from a user perspective my clients are always able to find the info they need.

Pros

Best CRM for restaurant events! Contract creation, and great integrations, and internal communications are great. Notably, the Stripe payment integration is a huge help. Being able to create tasks for yourself and others is a great way to streamline communication.

Cons

The guest discussion center has a few downsides, the formatting of emails is not how the email shows up in the guest inbox, and it is sometimes hard to decipher. it is great that guest messages can show up in my email inbox, but the entire thread doesn't populate and makes switching between my gmail and TripleSeat a hassle.

Tessa
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 27/01/2025

Great tool for event coordinators

Used it to assist with function and event planning for our hospitality business

Pros

How many options it had that were editable to different events

Cons

The cost for my business, too expensive for the scale we are.

Katie
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4.0
Reviewed on 23/01/2025

Tripleseat is a good product, but lacks some customization

Tripleseat was a good product, but lacked some ability to customize and some of the internal user features were clunky/stagnant. The external and client-facing features were positive.

Pros

Tripleseat is connected to Merri, which is a product we enjoy using. The customer service is also good quality.

Cons

Inability to customize certain settings.

Bryan
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/09/2024

Great, Powerful tool for event management and more

If more customization options are added, we'd be able to replace multiple other software solutions with it.

Pros

Extremely user-friendly, easy to set up and customize, and reporting is great!

Cons

Need more customization options to fully implement it with all of our systems.

Meg
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/06/2019

LOVE Tripleseat!

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

Pros

I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

Cons

There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

Alternatives Considered

Caterease

Reasons for Switching to Tripleseat

We liked the interface better and thought the systems they used were more in tune with what we needed.
Julia
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 21/10/2024

The Best There Is!

Love that it's digital and paper free. You can see the status of calendar at a glance with what is pending (and in what stage) and what is confirmed. Training the team took a little while and the internal resources for that are not as available as I would like.

Pros

Very customizable to set up different locations with varying offering and price points. Sending payment links and invoicing to clients is seemless. Guest and internal communication with calendars makes it easy to stay organized.

Cons

A bit expensive and cuts into margins. I wish it would integrate with TOAST POS directly.

Christa
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/07/2023

Great Booking Software for events and GRC!

Overall we love Tripleseat. We know that not ever software is perfect. Our representatives are great -they are super responsive and great to work with! Best customer service out of all the different software platforms we work with in our company.

Pros

We love the event order and pick list process. It makes it easy to create.

Cons

The feature we wish the beo /event merge to share with clients was a more seamless process. There are too many steps to create a pdf that assembles all events in date order for the client to be able to review. We know there are work arounds, but it is to many steps and the downloading process should be accessible from a drop down vs going into you inbox to click on a link to then download. We also experience glitches with TS taking with SNT not talking to each other. They happen often and area also corrected quicly.

Amanda
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 11/07/2023

Honest 3Seat Review from a daily user!

The Tripleseat team is amazing and the product is great and easy to use once you understand the system!

Pros

Streamlines all data very well and super organized! Great features for the everyday user.

Cons

The transition to the software was a lot and could be difficult/ time consuming to set up. Also would love an app and more flexibility in the layout of documents.

Kendall
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/12/2023

Great for larger hotel and events companies

Pros

Extremely customizable once you understand the backend

Cons

Not super user friendly and difficult to use on the go

Trenton
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 12/09/2024

Loving It!

My overall experience with them is pretty much excellent, I love their image and what they strive for

Pros

I like that they strive to make more revenue for event hostess' when it comes to their event

Cons

There may be some features that some people may not know how to know.

Alyssa
  • Industry: Restaurants
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 6/07/2023

Tripleseat is Good for What it Does

Pros

Tripleseat is a full service platform that can manage a lead from start to finish and has become industry standard at this point. It is easy to use both for clients and team members.

Cons

The biggest area of opportunity for Tripleseat would be to build a feedback capture tool native into the platform, in my opinion.

Tabitha
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 12/09/2017

Gather has made my proposal writing 100% better than when I had to write them manually using...

Quick & easy creation of bookings. Fast reaction updates with existing bookings. Immediate updates across the entire booking and all of its documents. Superior customer service.

Pros

We are a restaurant with a huge catering business and this software was designed for an on site caterer with event rooms versus everything being off site like our business model. I am looking forward to the modifications in the future that close the gap on the two concepts better. It has made proposal writing a dream! I love that everything is live across the entire booking with a click of the mouse. The customer service is unbelievable! Everyone is always so pleasant & receptive with all of my questions, comments, concerns & suggestions. The mobile app is great and we want to use it more but the team communication alert email doesn't function on mobile which renders it useless to our team. The reporting seems to constantly improving but we can not connect it to our system so we do not currently use it but I look forward to a day when we can. I absolutely love all of the filtering throughout the entire program and how there are multiple ways to find a previous booking. The calendar is my favorite view and I am looking forward to beginning to use the task function shortly. I have created many many menu templates which is superb but would like to copy one from an actual booking as well. Overall, I completely understand that this is meant for more formal venue catering so I am just grateful that I am able to utilize it at the level that I can for corporate/off site catering. It is so quick & easy and I just cant believe how effective it is to update for a client. Great job!

Cons

The biggest issue with Gather for us is that it does not report to our inventory/reporting system. We have to manually ring everything into our Revel POS system in order to capture an accurate product mix. Basically this means that this software is really only for me to create the proposal and our comptroller must recreate everything in another program. Huge waste of time but a necessary evil for me to have this valuable tool to do my job. I wish that there were more templates for multiple sections including but not limited to the notes sections. I find myself copy & pasting my own words dozens of times a day. I would like to see the lead be able to be customized because I have to ask a set series of additional questions before I may even begin a proposal. It would be really helpful to copy & paste emails into the message section to be able to assure an accurate add. I think that it is important to add a confirmation to the client that their CC info has been added correctly. I get MULTIPLE emails a week asking if we are all set since they do not get a confirmation. Please finalize the condensed versions that you have been toying with. Please go back to the notification to COMPLETE the gratuity, 50% miss it. Lastly, add the onsite contact info to the CHEF BEO. We use that version for the driver because it is a cleaner version to pack the van with. The regular BEO is only sent to the client with the proposal because it has too much going on for the delivery pack list. Thanks!

James
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/05/2022

Triple seat... The way to go

Tripleseat is a great platform that helps venues restaurants and the likes generate income.

Pros

I like how triple seat make it as easy to convert leads and keeps all of your event planning organized for each event. Extremely easy to send documents and contracts. They even hosted a meeting and a local class to help new client's.

Cons

Starting out its not so easy to figure out how everything works. But you can find triple seat university and it will walk you through everything.

Jenny
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/05/2019

Indispensable Program!

The customer service team is always very efficient and timely as well as friendly. We couldn't run our business without Gather. Earlier in our development we considered other software geared toward events, but they seemed to specialize on only one aspect or two at a time. With Gather we can customize our menu making it so easy for our whole team to update a proposal at any given moment.

Pros

Our team loves how each client has his/her own customer portal. It is fairly easy to change any details at any time. It is also imperative for us to be able to send an approval request to each client at the time of solidifying details for an event. Really helps us to ensure our team can execute the event flawlessly.

Cons

We wish that Gather was able to track any changes made by one of our team members so that when a change occurs, we can know exactly who made it and why... Or that there was specific place for a team member to track changes in the portal. Also, we wish that there was a way to approve each specific section instead of just an over all proposal. Our clients are dealing with TONS of wedding details (not always through us) and they have a lot on their minds.

Alternatives Considered

Total Party Planner

Reasons for Switching to Tripleseat

See above.
Stephen
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/06/2019

Tripleseat review & comments

Tripleseat has grown with us at the rate we are able to understand and make positive advances with the software. They are allways available for discussion and help. My overall experence is we get very comfortable & professional service from Tripleseat.

Pros

I'm not at all a pro but so the ease of use is very important. The software was not designed originaly for my type of use, I'm a movie theater with special events. However it has been curved to be able to offer me everything I require to keep track of my special events. The calendar is esential for the number of events we have as each new movie release generates a new special event be it birthday parties or receptions and sometimes just a movie only seat reservation. Each style has to be noted and written up using the software to outline for each department in the Theater. The ability to arrange the many buckets we use to otline an event form the original set-up, as our understanding of the software increases is great.

Cons

Having to update each time changes are made to see how it will look onl the BEO is a little challenging. Then to view any changes I have to open up the BEO to see how it looks/fits etc. It would be nice to have a real time view/function of some sort to be able to see what someting looks like without having to udate first.

Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 15/01/2019

Tripleseat after 1 Year

Training was quick and easy and support has been extremely good. The transition did pose some problems, as trying to make our systems fit into Tripleseat took some true trying and testing, and it seems we're still making changes. But overall it feels like a good fit. Anxious to explore the new reporting platform!

Pros

Accessibility. We'd previously used another catering software which needed to be accessed via an interface, which took time and was often frustrating with spotty wifi. Also, the platform is completely web-based, so accessing it on a PC or a Mac device is easy.

Cons

The fact that merged documents are .pdfs. It would be so much better if documents, such as contracts and/or especially Banquet Event Orders could be merged to .Word docs, which may be edited (page breaks!) after merging. It's supposed to be views on a screen, rather than printed, but our Chefs still require everything printed, so it's a hassle going back and forth between the document and the print/screen.

Nicole
Nicole
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/10/2017

Tripleseat has made my job so much easier!

Ease of doing my job, tons of time saved.

Pros

The best feature in Tripleseat is the ability to make a change once, to multiple documents. This saves so much time and energy! I love the ability to completely customize the program itself, too. Reporting has never been easier. Simply select what you want to see, then generate. Their helpdesk staff are incredible as well--very speedy and informative. Overall, could not do my job without this software system!

Cons

The only downside is not being able to print calendars. I do understand the reason though--Tripleseat is meant to be current and up-to-date at all times. Once you print the calendar it is no longer accurate, essentially. However, there is still a need for printed calendars in my job.

Kasi
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/07/2022

Quick and Easy

Instead of using 2 or 3 programs to get my work done. I now have 1 for them all!

Pros

This software is amazing. It was super easy to learn and it's super easy to use daily!. Before an event is booked it help me lay out a plan and budget for the customer. And then, It helps keep me and all my staff up to date with coming events and changes to event. And after it's over it generates a beautifully laid out invoice for the customer. I love it ! It has really helped me in every aspect of my event planning for our hotel!

Cons

I really don't have a bad thing to say about this software. It really is that great !

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