--- description: Review of Usersnap Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Usersnap | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [Usersnap](/software/160057/usersnap) # Usersnap Canonical: https://www.softwareadvice.co.nz/software/160057/usersnap Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/160057/usersnap?page=2) > Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation. Companies such as Red Hat, Erste Bank, Lego, Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is right for you if want to: ✅ Create a user-centered and welcoming feedback culture ✅ Streamline all product feedback to identify top roadmap contenders ✅ Save time on communicating technical and design improvements ✅ Conduct more in-product user research and unleash UX insights ✅ Have a constant stream of new user feedback to stay on top of the voice of customers. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. https://usersnap.com > > Verdict: Rated **4.8/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 48 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Usersnap - **Location**: Linz, Austria - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pricing starts at 99 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Croatian, Czech, English, French, German, Hungarian, Italian, Japanese, Korean, Spanish, Turkish - **Available Countries**: Australia, Austria, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Assignment Management - Audit Trail - Backlog Management - Bug Tracking - Bug/Issue Capture - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms - Customisable Questions ## Integrations (34 total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Issue Tracking Software](https://www.softwareadvice.co.nz/directory/4318/issue-tracking/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Bug Tracking Software](https://www.softwareadvice.co.nz/directory/4721/bug-tracking/software) - [360 Degree Feedback Software](https://www.softwareadvice.co.nz/directory/2081/360-degree-feedback/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1204 reviews) 2. [Birdeye](https://www.softwareadvice.co.nz/software/86768/birdeye) — 4.7/5 (704 reviews) 3. [eShoppingAdvisor](https://www.softwareadvice.co.nz/software/450006/eShoppingAdvisor) — 5.0/5 (20 reviews) 4. [Swell](https://www.softwareadvice.co.nz/software/178288/swell-cx) — 4.6/5 (357 reviews) 5. [Weave](https://www.softwareadvice.co.nz/software/158992/weave) — 4.3/5 (669 reviews) ## Reviews ### "Usersnap for beta testing and post launch feedback is critical to our success\! thank you\!" — 5.0/5 > **Sophia** | *19 July 2022* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Integration with Jira, selecting the project and ticket type to send the tickets to, the automation saves us so much time. It's really easy to download the videos and screenshots directly from the jira tickets and usersnap even populates the device type, screen resolution and URL that the feedback was collected from. > > **Cons**: It would be good to extend the jira integration and be able to assign a usersnap feedback to an epic, or even have an "internal" version of the widget (like a flag ) so that internal staff have more options (select epic and assign to a specific Jira user). > > Really amazing.. we're going through our feedback tickets every day and getting fixes done very quickly with developers. We are in pre-launch beta testing phase and this tool has helped us save so much time and be very efficient. Also we can have various different widgets/projects for different teams, so we can use it cross-functionally without mixing up the feedback from different platforms in the same place. It's critical for us. ----- ### "Best in class for capturing user feedback\!" — 5.0/5 > **NICOLE** | *16 March 2020* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool. On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions. > > **Cons**: No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile. > > We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want\! ----- ### "Usersnap was Critical to our Internal and External UAT" — 3.0/5 > **Brittany** | *11 December 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable. > > **Cons**: Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen. ----- ### "Usersnap smoothed out bumps in our QA process" — 5.0/5 > **Jessica** | *11 November 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I love how easy it is for our clients to use- virtually no orientation needed. > > **Cons**: Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira) > > The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch. ----- ### "Great tool for customer support teams that has a lot of potential" — 4.0/5 > **Alexis** | *22 November 2018* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging. > > **Cons**: It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted. > > Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/160057/usersnap?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/160057/usersnap) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data