About Vonigo

Vonigo is a cloud-based field service solution for service businesses of all sizes. The solution's suite of applications is designed to help businesses manage day-to-day operations of service-based organizations, such as cleaning services, HVAC repair, plumbing, pest control, property maintenance and more. The Customer Management feature allows the user to track different steps of their client relationships from the first contact through scheduling services, creating work orders, invoicing and payment and follow up outreach. Vonigo’s scheduling tool features a drag and drop functionality and location-based optimization. Invoices can be created directly from work orders, eliminating manual entry, and online payments go directly to the service company’s bank account. Other features include automated route sheets for dispatching, appointment location interfacing with Google Maps, email notifications, on-screen signature capture, and pre-built reporting tools. Vonigo is available on a monthly subscription basis that includes support via phone and product tutorials.
Vonigo Software - Vonigo desktop view
Vonigo Software - Vonigo tablet view
Vonigo Software - Vonigo mobile day view
Vonigo video
Vonigo Software - Vonigo desktop view - thumbnail
Vonigo Software - Vonigo tablet view - thumbnail
Vonigo Software - Vonigo mobile day view - thumbnail

Vonigo pricing

Vonigo does not have a free version and does not offer a free trial. Vonigo paid version starts at US$98.00/month.

Starting Price:
US$98.00/month
Free Version:
No
Free trial:
No

Alternatives to Vonigo

Vonigo Reviews

Feature rating

Value for Money
4.7
Functionality
4.4
Ease of Use
4.3
Customer Support
4.7
5 reviews of 76 View all reviews
Samuel
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/11/2019

Customizable Software

With Vonigo, we were able to resolve multiple automation issues we've had with other crm's. One example is we are able to send an automated payment link to customers repeatedly until they pay.
The have a more robust call center feature that has helped us record customer service reps performance.

Pros

I love the support staff. They actually respond to you and answer your calls and emails unlike many of the CRM's out there. We've used 4 other CRMs.
The ability to automate invoicing, estimate follow ups, via email and text messaging.
They were able to customize the software work well with our business. There were actually things they challenged us to change in order to be more effecient.
If you don't like change, don't buy this software:)

Cons

It took a while to understand the ins and outs due to the amount of features they have as well as being different in layout from previous software.
The email automation set up isn't as intuitive as we would like. You need to know a little bit of coding which they can guide you.

Loraine
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/02/2018

Overall, the software has a lot of good features & can hold a lot of information, very...

Pros

I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

Cons

I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

Andrew
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 16/02/2023

Outdated and unresponsive

I don't like it and we're moving on. They haven't innovated any new features in a couple years. I think this is a dead project. Maybe they just have a couple people sitting around working on this and that but it seems like even Vonigo has given up on Vonigo.

Pros

I initially chose Vonigo for the booking by zip code feature. We loved this about Vonigo but we were never able to get our online booking user interface to look professional. Our customers would complain that the aspect ratios were all off, the page would blink and then they would just give up and sometimes call to schedule over the phone. I attempted to fix this with vonigo several times but after generating a few serious cases with them to fix/redesign the UX of the customers side of things, I gave up. Getting ahold of Vonigo support is impossible. For example, just go on their website right now and call for technical support. You won't hear back from them for a week. Now imagine having a problem with your CRM and it takes that company a fully week to get back to you. Unacceptable.

Cons

They're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's. $750 to add online payment? Really? We all know you're taking existing code and injecting it. It's like you need to go figure out how this is done for a few days and then add it to our package. Vonigo wants a lot of money for things that come standard and free with other CRM's. And their support is non-existent. That's what bothers me most. They truly don't care to be in touch with you. You have to drag them across the dirt online to get a response.

Alternatives Considered

AccuLynx

Reasons for Choosing Vonigo

I wanted online booking by location.

Switched From

mHelpDesk

Reasons for Switching to Vonigo

Online booking by zip code.
Verified Reviewer
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 11/11/2020

Continues to work for a nationwide business.

Pros

The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday.

Cons

It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager.

Andrea
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 15/02/2018

Vonigo is a crucial software for our daily operations.

Organizations and oversight of daily operations.

Pros

Vonigo keeps my daily schedule organized and accessible by my staff. Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized. It's important to know what is going on in the business on a daily basis. I could not run my business without Vonigo.

Cons

Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.

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