About Therabill

Therabill is a HIPAA- and ARRA-compliant cloud-based practice management solution for mental health and speech therapists. With Therabill, providers can submit billing claims, manage schedules, enter treatment notes and maintain patient information. Users can access the system anywhere, anytime, from any web-enabled device. Available to both single and group therapy practices, Therabill is suitable for speech-language pathologists, mental and behavioral health specialists, developmental therapists, social workers, psychologists and nutritionists. With Therabill, providers can document sessions using customizable templates. Additional features include scheduling with drag-and-drop functionality and automatic appointment reminders, patient invoicing, built-in reporting and unlimited electronic claim submissions to thousands of insurance companies and government payers.
Therabill Software - Scheduling and appointments
Therabill Software - Session, codes, and documentation
Therabill Software - Client and insurance details
Therabill Software - Insurance claims
Therabill Software - Primary dashboard
Therabill Software - Customizable templates
Therabill Software - Scheduling and appointments - thumbnail
Therabill Software - Session, codes, and documentation - thumbnail
Therabill Software - Client and insurance details - thumbnail
Therabill Software - Insurance claims - thumbnail
Therabill Software - Primary dashboard - thumbnail
Therabill Software - Customizable templates - thumbnail

Therabill pricing

Therabill does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
$149 per month per provider + $199 one-time setup cost.
Free Version:
No
Free trial:
Yes

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Therabill Reviews

Feature rating

Value for Money
0
Functionality
0
Ease of Use
0
Customer Support
0
5 reviews of 75 View all reviews
Nuha H.
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
3

5
Reviewed on 6/04/2019

Just needs a few fixes

It's a wonderful resource however requires a great deal of practice and guidance on how to navigate the steps of billing and understanding the what and why of what I'm doing.

Pros

- Amazing that a lot of the work is done for you and system is already in place and automatically populates all the info you need, and with just the click of a button you can bill out your claims.
- Love that it's connected directly to my documentation system.
- Customer service is good and knowledgable
- Very helpful resources, especially knowledge videos!

Cons

- I wish there was a lot more specific guidance during the onboarding call with how to use the system (for ex: I was supposed to receive another call to continue training however still haven't had the opportunity to complete the training despite already being at the point of needing it and unsure of how to proceed)
- Customer service is great however I feel like no one is really going over the basics of Therabill and what everything means, especially for someone who is so new to the system and billing in general.

Meg C.
  • Review Source
Value for Money
0
Features
0
Ease of Use
5
Customer Support
5

5
Reviewed on 8/12/2011

Made my life 1000x easier

I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support.
I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success.
This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!

Pros

Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.

Cons

I would say I do not use all the features on the site but that is only because I don't need them at this point.

I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.

Response from TheraBill

Hi Meg,

I agree with the what you say about the "credit card title". I am going to make the credit card title a non-required field soon. However, here is a brief explanation of what it is.

It is really just a way for you to title the insurance card in any way you want. Think of it is a free style note. The title is displayed to you when you go to create an insurance claim, therefore, you can put anything in it that will help you at that point.

The main reason behind it is because sometimes an insurance company may accept electronic claims through a third party (with a different name). For example, the insurance company name on the physical insurance card you receive from the client might be "Acme Insurance". But they accept claims through "XYZ Corporation". You would have to choose XYZ Corporation as the insurance company (who to route the claim to), but you could title it "XZY Corporation" to match what is on the insurance card.

Replied 8/12/2011
Caroline B.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 25/06/2021

So disappointing! What happened to customer service?

I have been so disappointed with customer service, it is non existent. We have had so many issues that are left unresolved for months that we are being forced to switch to another EMR. In exploring other options, we are also realizing that Therabill is no longer up to par, it seems very antiquated and there are so many glitches that we are just having to "live with". No one will help us within Therabill.

Pros

creating custom templates and ease of daily documentation

Cons

poor customer service with no resolution of major issues for months and few updates to the system

Nick E.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 21/04/2017

TheraBill, good tool, non-responsive support

I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.

Pros

Great features, great value, very intuitive

Cons

Customer support

Lateasha D.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/07/2020

Amazing Product

My overall experience has been great. I have utilized this product over the past 5 years and I am always amazed at how they are able to keep up with ever-changing technology. I feel like my business is on the cutting edge of technology, thanks to Therabill!

Pros

I love the fact that I have access to support (an actual person, that will listen to my problems and resolve any issues that may arise).

Cons

I can't say that there is anything that I like least about the software.

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