About SysAid
SysAid pricing
SysAid does not have a free version but does offer a free trial.
Alternatives to SysAid
SysAid Reviews
Feature rating
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
We can track resolved incidents and help customers solve them quickly
The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services.
Pros
Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system.
Cons
Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards.
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Sysaid Review - Keenan Green
Pros
Very inclusive in terms of default criteria that's been setup within admin settings. Relatively simple to use and simple to learn.
Cons
Not really a dislike towards SysAid itself, but it's definitely tailored towards bigger teams/organisations. We're only a small team so we don't really use its full functionality at times.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
SysAid - Good Product for the money
Pros
Excellent customer service - both responsive and knowledgeable
Importing users from AD makes administration easier
Cons
The reporting functionality needs improvement - should be easier to create ad hoc reports
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
SysAid best ITIL based IT Support tool in the market
We have been using SysAid for almost 5 years now and we have been very happy with the system, support and have commited now to another 3 years to SysAid. We are moving to the cloud version in the next month so we are very excited about this. They are also not standing still on development so we will not get stuck with old outdate technologies.
Pros
Ticket management, reporting and classifications is one of the key features that lead to the decision to make sysaid our long-term partner. The workflow functionality and teams integration is going to change our whole business, so we are very excited to move forward on SysAid Cloud. The customization is also a big plus for us.
Cons
The old-style interface but hat is also a thing of the past now that we are moving into the cloud and there new UX/UI is coming out early next year.
Alternatives Considered
Vision HelpdeskReasons for Switching to SysAid
Financial and customization was the biggest issues with Helpdesk- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Sysaid - A Second Review
Initially, I had reservations about sysaid's customer service support. However, I've come to appreciate the value in their meticulous approach to addressing issues and providing long-lasting solutions. This positive aspect of their service has improved my perception of SysAid. Nevertheless, I have noticed that resolving critical issues can be time-consuming, and this could be an area for potential improvement.
Pros
Over the years, SysAid has consistently demonstrated stability in its ticketing system. Even in a high-volume environment with over 15,000 tickets processed monthly, the platform has effectively maintained data integrity without experiencing delays or system lag.
Cons
In a previous review, I initially expressed dissatisfaction with SysAid's customer service support. However, over time, I came to appreciate their methodical approach to ticket inquiries, which aims to understand the root cause of issues for a more effective and lasting solution. Nevertheless, for critical issues requiring tier 3/4/developer attention, the resolution process tends to be time-consuming.
