--- description: Review of FixMe.IT Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FixMe.IT | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/4537/remote-support/software) > [FixMe.IT](/software/158227/fixme-it) # FixMe.IT Canonical: https://www.softwareadvice.co.nz/software/158227/fixme-it Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.co.nz/software/158227/fixme-it?page=2) > FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more. FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations. > > Verdict: Rated **4.8/5** by 389 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 389 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Techinline - **Location**: Toronto Ontario, Canada - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $39/seat/month Annual plan: $390/seat/year - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina and 130 more ## Features - Access Controls/Permissions - Activity Dashboard - Chat/Messaging - Collaboration Tools - Compliance Management - Customisable Branding - Customisable Reports - Drag & Drop - File Sharing - File Transfer - Live Chat - Monitoring - Multiple Monitor Access - Problem Management - Real-Time Chat - Real-Time Notifications - Remote Access/Control - Remote Support Software - Reporting & Statistics - Reporting/Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) ## Related Categories - [Remote Work Software](https://www.softwareadvice.co.nz/directory/4592/remote-work/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) ## Alternatives 1. 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The custom logo you can add to the install page is a nice feature. > > **Cons**: If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time. > > It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better. ----- ### "Helpful tool" — 5.0/5 > **Aidan** | *17 April 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: FixMe first impression is Easy to use and customization. > > **Cons**: Would be great to have a copy and past function similar to Microsoft Remote Desktop. Looks like no advancements are being done on this version. > > Been using the product for a long time. Pricing could be better, or else kept the same with more support users. ----- ### "FixMe.IT is great\!" — 5.0/5 > **Randy** | *10 September 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: very easy for end user to get logged in. very easy for IT representative to download and open. > > **Cons**: No Mac access No file transfer capabilities. > > Overall this software is the best available option for Windows machines. ----- ### "best in town" — 5.0/5 > **ed** | *12 April 2024* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. I train groups of 4+ programming mainly. Been using it for 3 or so ? years The way each student can interact with my (instructor's) screen sometimes makes me smile - its quite magical. In my opinion training thus is better than one-one face-face (but you try telling that to potential customers that :-( ) since with this remote software we BOTH have dual keyboard/mouses control of a (mine) screen. > > **Cons**: The name\! Embarrasing to be honest when teaching a financial house or other. Ill also be honest in saying that I often peruse for sotware that can have many simultaneous/concurrent CLIENTS and if it were cheaper Id go for it. So far not :-) > > Great. Hope I dont sound unappeciative cause I am. Thanks \! ----- ### "Strong Remote Management App - good balance of features for price" — 4.0/5 > **Verified Reviewer** | *17 May 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools. > > **Cons**: Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech. > > Overall, it's fast, simple, lightweight and good for get at this cost point. ----- Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.co.nz/software/158227/fixme-it?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/158227/fixme-it) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data