--- description: Review of Tidio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Tidio | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/254/sales-force-automation/software) > [Tidio](/software/157633/tidio-chat) # Tidio Canonical: https://www.softwareadvice.co.nz/software/157633/tidio-chat Page: 1 / 25\ Next: [Next page](https://www.softwareadvice.co.nz/software/157633/tidio-chat?page=2) > Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions. With Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox. At the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses. Tidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues. Get started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 590 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tidio - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 202 more ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Assignment Management - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM - CSAT Survey Structure - Campaign Segmentation ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Sales Force Automation Software](https://www.softwareadvice.co.nz/directory/254/sales-force-automation/software) ## Related Categories - [Sales Force Automation Software](https://www.softwareadvice.co.nz/directory/254/sales-force-automation/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) ## Alternatives 1. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24142 reviews) 2. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3460 reviews) ## Reviews ### "Great product." — 5.0/5 > **Aaron** | *20 March 2026* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: They have continued to make the Ai suggestions better every update. They have also brought in more site integration options. > > **Cons**: I would still say lack of free Ai chat bots. We used our free chats very quickly and that does not reset yearly. ----- ### "Perfect live chat support tool for solo founders" — 4.0/5 > **Anonymous User** | *17 June 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The installation was quick and easy. I loved how easy it was to personalize the chat widget to suit my website. The free plan is generous for someone like me, and the interface is clean and intuitive. > > **Cons**: It's disappointing that you can't initiate a chat with visitors in an active manner unless you have a paid plan. That's just a fundamental feature, particularly for startup founders who are looking to interact with users without paying money upfront. > > I've had a great experience with Tidio on my TrackIt website. It was easy to set up and integrate. I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on. It's light, responsive, and gets the job done without bombarding me with options I don't want. ----- ### "Upgraded Tidio Chat Experience" — 5.0/5 > **Margaret** | *25 December 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Tideo has been upgraded with ai and so far it's been a great experience on my art website. It's much more flexible when a site doesn't have live support. > > **Cons**: The upgrade portion is a little costly. There are 3 versions. However they still offer the free version without the ai tools. > > I've used Tidio on 4 websites because it ads legitimacy to a website. My current website is an art site so it helps to anwser questions visitors may have about my art and events. Also I can download an app so that I can be notified of client interest on my smartphone. ----- ### "Best chatbot as compare to other chatbot in market" — 5.0/5 > **Shruti** | *1 June 2025* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Tidio communicates like a human, provides proper answers to our questions, uses emojis in response to communicate with users for a real feel, and provides links to summarize the communication and provide full information using the knowledge base. > > **Cons**: Sometimes I don't receive notifications on my Apple device when new customers and users arrive on our website. I think this can be fixed in future updates. > > I have been using this for the last 3 years on my website, it's easy to use, and I have not faced any challenges with this. It's a very great experience with this. ----- ### "My favorite Shopify add-on" — 5.0/5 > **ilya** | *4 June 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Lots of thought went into making this software. It has the right features, and they're built well. The new AI agent features are saving our office manage about 50% of the customer service chats work. The chat features are really well built. > > **Cons**: Honestly, nothing to dislike. The Tidio team has done an excellent job. If I had to complain, I'd say that I've had one small issue with integrating email that the customer service team has struggled to resolve. > > It's my favorite Shopify add-on that I use. I have another add-on installed that also offers chat support as a (secondary) feature, but I prefer to use Tidio. ----- Page: 1 / 25\ Next: [Next page](https://www.softwareadvice.co.nz/software/157633/tidio-chat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/157633/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data