--- description: Review of SmartGov Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmartGov | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Permit Management Software](/directory/4277/permit/software) > [SmartGov](/software/157342/smartgov) # SmartGov Canonical: https://www.softwareadvice.co.nz/software/157342/smartgov Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/157342/smartgov?page=2) > SmartGov is a cloud-based and mobile enabled platform that maximizes process efficiencies, reduces operating costs and provides online, self-help tools for your community with configurable forms and templates to manage permit processing, business licensing, code enforcement, inspections and more. Back-end process automation, combined with an intuitive public portal, provides an end-to-end solution that streamlines permit routing flows and simplifies access for citizens, contractors and businesses. Build a stronger connection with your community and increase citizen satisfaction while saving time and money by allowing 24/7 online access for citizens to complete processes and check statuses. Configurable plan review and permit routing ensure optimum efficiency to meet organizational and community demand for scalable development and growth. Permitting \& Inspections Streamline permit processing and inspections with automated workflow and approval processes in our permitting software and mobile app. Customize unlimited permit types, forms and requirements that meet your organizational needs and streamlines citizen engagement for faster processing. Citizen Portal Allow citizens to submit applications, track permit status and review real-time inspection results for increased satisfaction and trust-building transparency. The intuitive Citizen Portal streamlines communication that reduces unnecessary status update calls and keeps your community engaged saving time and resources. Code Enforcement Ensure compliance, drive efficiencies and improve public safety by automating case actions from the desktop or mobile app. Print and email notices from anywhere and reduce cases with automated assignment and tracking tools. > > Verdict: Rated **4.6/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 57 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Granicus - **Location**: St. Paul, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing Details**: Contact Dude Solutions for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Appointment Management - Automated Routing - Building Permits - Business License - Case Management - Code Enforcement - Code Maintenance - Compliance Management - Customer Database - Customer Portal - Customisable Forms - Dispatch Management - Document Management - Expiry Notifications - Failed Inspection Tracking - Fee Management - GIS Integration - Image Capture - Inspection Management ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Permit Management Software](https://www.softwareadvice.co.nz/directory/4277/permit/software) ## Related Categories - [Permit Management Software](https://www.softwareadvice.co.nz/directory/4277/permit/software) - [Public Works Software](https://www.softwareadvice.co.nz/directory/4176/public-works/software) - [Code Enforcement Software](https://www.softwareadvice.co.nz/directory/4194/code-enforcement/software) - [Government Software](https://www.softwareadvice.co.nz/directory/4240/government/software) - [Building Maintenance Software](https://www.softwareadvice.co.nz/directory/4126/building-maintenance/software) ## Alternatives 1. [GeoCivix](https://www.softwareadvice.co.nz/software/288912/idtplans-review) — 4.8/5 (18 reviews) 2. [CityReporter](https://www.softwareadvice.co.nz/software/384304/cityreporter) — 4.4/5 (22 reviews) 3. [Trimble Cityworks](https://www.softwareadvice.co.nz/software/450480/CityWorks) — 4.4/5 (27 reviews) 4. [OpenGov Permitting & Licensing](https://www.softwareadvice.co.nz/software/418899/opengov-permitting-and-licensing) — 3.9/5 (80 reviews) 5. [iWorQ](https://www.softwareadvice.co.nz/software/360246/iworq) — 4.1/5 (9 reviews) ## Reviews ### "Has its Strengths and Weaknesses" — 4.0/5 > **Dustin** | *21 February 2023* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: Being able to easily edit permit types, steps, submittals, inspections, workflow, etc. is huge. It makes for relatively seamless changes for our stakeholders, namely other government agencies that we work with. I've worked with them and shown them SmartGov and just how easy it is to edit and change things, and that's allowed us to streamline processes extensively. > > **Cons**: We run into issues on the mobile interface or on tablets with our Building Inspectors in the field. A lot of the time support asks for screenshots when that's just not feasible given how remote some of the building sites are. However, given the demographic of the inspectors, this could be a user error issue. It frequently crashes and we have certain open issues that we haven't had addressed yet by engineering. > > Pretty solid - if they can get some of the outstanding issues we have open with them to get cleaned up, I would rate them even higher. ----- ### "Great Record Keeping Tool for Day to Day" — 4.0/5 > **Sarah** | *23 June 2022* | Government Administration | Recommendation rating: 6.0/10 > > **Pros**: SmartGov is relatively intuitive, and easily allows me and my department to upload documents for case files. We are moving to mostly digital case files, and SmartGov allows us to store our records. The program is easy to navigate for day to day tasks. > > **Cons**: There are some cons to the software, such as when opening uploaded documents (you have to download each document, which can be a cumbersome process when you have a case with dozens of photos). A document preview would help with this immensely\! I think SmartGov would be greatly improved if it offered a reminder feature in Code Enforcement (like Permitting does) so we can set it to alert us when a deadline has passed. That would make following up on older cases easier, and would help prevent cases being overlooked. I did suggest this to Customer Support, and they were responsive, which I appreciated. I do hope they will implement it in the future to help Code Enforcement departments who use this software. Finally, my only other critique is that the feature that allows you to set up reports to run (especially ones with specific parameters) could be overhauled. It does not work much of the time, so we typically have to run the basic report to see our numbers, and then transfer that information to another program to create graphs, etc. It would be amazing if there was a way that SmartGov could have reports that can compare to previous years, etc. > > SmartGov is a great program overall, and it allows us to operate day to day. I've seen improvements just in the last two years that I've been using it, and I look forward to how it will continue to develop\! ----- ### "City Mandate" — 3.0/5 > **Robert** | *18 July 2023* | Construction | Recommendation rating: 3.0/10 > > **Pros**: I like that I can see inspection results quickly. > > **Cons**: I can not access sub contractors inspection results. > > It is fairly easy to use. ----- ### "One of the better Online Permitting" — 5.0/5 > **Michelle** | *13 July 2023* | Construction | Recommendation rating: 9.0/10 > > **Pros**: It easy to navigate and has all the information that needs to be on this kind of website. > > **Cons**: The date of reviews coming back arent always accurate and sometimes sit there for while. I have been told by the city that the site didnt alert them of any info uploaded. So i am having to tell them > > I use all the cities and county Websites and this one is probably the quickest, easiest, and straight forward. ----- ### "Draftsman Submitting Multiple Projects" — 5.0/5 > **Chris** | *18 December 2023* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized. > > **Cons**: I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/157342/smartgov?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/157342/smartgov) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data