AVOXI

Pros

Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247.

Cons

Avoxi partner portal is a bit outdated, but manageable

Pros

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Cons

There are no such features which I liked least about this software.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Pros

Platform is easy to use. Love the live chat and phone/email support from real people when needed.

Cons

Not being about to text phone numbers from one country for a different country.

Pros

It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.

Cons

I don’t have any issues so far. I like it better than my old phone service.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Alternatives Considered

Reasons for Switching to AVOXI

Pros

Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.

Cons

Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.

Alternatives Considered

Reasons for Switching to AVOXI

Pros

When I'm facing any issues, support answers immediately, and solve my problems.

Cons

Price could be lower. I'm using a basic product.

Alternatives Considered

Reasons for Switching to AVOXI

Pros

Reliability of routing and ease of configuration.
Excellent customer support from both Sales and Tech.

Cons

None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA.

Pros

Avoxi is user-friendly and reasonable cost with excellent support.

Cons

Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support.

Pros

Support understood my problem and guided me in resolving my issue.

Cons

The cost I think the way technologyprogresses it becomes cheaper

Pros

I find it very easy to use and easy to navigate and not complicated

Cons

Those little issues sometimes, incoming and out going.

Pros

This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like [sensitive content hidden] that would be honored to help you. [sensitive content hidden] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.

Cons

There is no issues with Avoxi software...

Pros

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Pros

I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .

Cons

At present I don't have any bad experience .

Pros

AVOXI is very user friendly and has various features that enables a small business to
function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS!

Cons

The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process.

Pros

Easy to use.
The product is user friendly .

Cons

More call features would be great as well.

Pros

It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems.

Cons

I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable.

Pros

Available local DID numbers for a lot of major cities/countries
Easy to add/remove user licenses
Easy to set up call routing, virtual attendants
Very scalable without the need for large capital investments

Cons

No mobile apps or desk phones available
Billing usage reports contain raw data and are not customizable (to customers)
No ability to track open/closed issues, requests in admin portal

Alternatives Considered

Pros

Love that the dialer is straightforward, account linked easily with our CRM and we can customize our dispositions based on our needs.

Cons

It was not a big deal that there was not a mobile app when we signed up, however I'm much happier that they are rolling out one and that it is in the testing stages.

Pros

Ease of use and flexible. love the idea of being able to add recording

Cons

There is nothing i don't like about the product

Pros

It was very easy to get the number we wanted and have the calls forwarded

Cons

Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast.

Pros

Easy to use and I would recommend this reliable service to anyone looking for an affordable system

Cons

Everything was provided with the service and as a business customer I couldn't find any fault with this service

Pros

Easy to set up and use. The quick access to talk with a technician has always been super fast.

Cons

No dislikes so far. The service has been stellar.