--- description: Review of Smart Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Smart Service | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/411/service-dispatch/software) > [Smart Service](/software/156265/smart-service) # Smart Service Canonical: https://www.softwareadvice.co.nz/software/156265/smart-service Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/156265/smart-service?page=2) > Already using QuickBooks™ for accounting? Take it further with Smart Service Cloud—an all-in-one field service management platform designed for the service trades. Smart Service Cloud handles scheduling, dispatching, quoting, work orders, service agreements, invoicing, and payments, all in one connected system. Eliminate paperwork and manual processes with a fully mobile, paperless platform. Technicians can access schedules, customer info, job history, and equipment records in the field—plus generate quotes, complete digital forms, and process payments on-site. Built for flexibility, Smart Service Cloud adapts to your unique workflows and supports recurring jobs, multi-day projects, and both residential and commercial customers. With QuickBooks™ Online integration, mobile access from any device, and automated workflows, Smart Service Cloud helps reduce admin time, improve accuracy, and increase profitability. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 269 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: My Service Depot - **Location**: Lewis Center, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Other - **Pricing Details**: Smart Service pricing varies based on your business needs and customizations. To get accurate pricing tailored to your workflow, contact our team—we’ll help you find the right fit for your operations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Antigua & Barbuda, Bahamas, Barbados, Canada, Jamaica, St Kitts & Nevis, St Lucia, St Vincent & the Grenadines, Trinidad & Tobago, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Automated Scheduling - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Chemical Usage Tracking - Client Portal - Communication Management - Communications Management - Compliance Management ## Integrations (7 total) - ChatGPT - Dropbox Business - Google Calendar - QuickBooks Enterprise - QuickBooks Online - QuickBooks Online Advanced - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) ## Related Categories - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) - [Lawn Care Software](https://www.softwareadvice.co.nz/directory/928/lawn-care/software) - [Work Order Software](https://www.softwareadvice.co.nz/directory/500/work-order/software) - [Garage Door Software](https://www.softwareadvice.co.nz/directory/4180/garage-door/software) - [Security Installer Software](https://www.softwareadvice.co.nz/directory/4189/security-system-installer/software) ## Alternatives 1. 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[ServiceTitan](https://www.softwareadvice.co.nz/software/155551/servicetitan) — 4.3/5 (325 reviews) ## Reviews ### "There is no service without smart service\!" — 4.0/5 > **Christain** | *15 September 2022* | Retail | Recommendation rating: 7.0/10 > > **Pros**: The installation team is amazing they answered every question we had and even made a recorded video for our future team members that would be using this software. > > **Cons**: At first it was tough to get our techs to use this digital software over the old log books and notes being entered to system by the boss, but within a week the techs were realizing the increase in productivity and by the end of the quarter saw the payout in commissions. > > We have been able to double our workload and productivity resulting in bigger commissions for our techs. ----- ### "Use of Smart Service" — 5.0/5 > **Lori** | *26 April 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of scheduling and looking up our Clients. > > **Cons**: Sometimes it can be slower then usual to find a Customer. ----- ### "Long time user" — 4.0/5 > **Bridgett** | *2 April 2019* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: I like that it’s mobile friendly and integrates well with QuickBooks. > > **Cons**: Seems to have a lot of glitches in the ifleet portion of the software. Customer service doesn’t seem to have answers to why it’s not working well all the time. Main platform freezes often. > > Customer service used to be fast, now Yui have to wait 2-3 hours for a return call. Liked it a lot when I first started, now, not so much, but I’m too invested to switch now. ----- ### "Smart Service for Pest Control" — 4.0/5 > **Nate** | *13 July 2021* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers. > > **Cons**: Due to the customizable design it requires admins that are highly skilled in software use and development. Not easy to navigate, conflicting layers/windows for data. > > It's been a long and arduous process learning to work with the software and customize it to fit our needs. ----- ### "Chief Executive Officer" — 5.0/5 > **Peter** | *28 April 2024* | Renewables & Environment | Recommendation rating: 10.0/10 > > **Pros**: QuickBooks integration, ability to export CSV files. MS Outlook user interfact. > > **Cons**: Limit ability to make mass changes to the data. > > Very good. The only problem I had was when I migrated to a new server. This did not go well. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/156265/smart-service?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/156265/smart-service) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data