--- description: Review of ServMan Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServMan | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Field Service Mobile Apps Software](/directory/1875/mobile-app/software) > [ServMan](/software/155782/workwave-servman) # ServMan Canonical: https://www.softwareadvice.co.nz/software/155782/workwave-servman Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/155782/workwave-servman?page=2) > ServMan by WorkWave is an ERP solution designed for larger field service businesses, including those operating in the HVAC, electrical, plumbing and elevator maintenance verticals. ServMan provides both on-premise and cloud-based options for enterprise management and accounting in the field service space. Key features include work order management, mapping and route management, inventory management, scheduling and a fully modernized mobile app, available on both iOS and Android devices. Users can assign tasks and create job schedules for technicians in the field, enabling users to create new quotes and work orders, print documents and process payments in the field, all while syncing information with the back office in real time. The contract management feature allows users to create, execute and administer service contracts, from the initial quoting and pricing stage to renewal and billing of contract. The solution also provides time and route tracking tools to measure field activities of technicians, along with time clock and payroll functionality. Other features include credit card and eCheck processing, inventory tracking, asset and warranty management, and an AI-powered chatbot for selling and scheduling around the clock. > > Verdict: Rated **4.3/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 36 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: WorkWave - **Location**: Neptune, US - **Founded**: 1984 ## Commercial Context - **Starting Price**: US$499.00 - **Pricing Details**: Contact ServMan for price information or a quote - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Scheduling - Barcode/Ticket Scanning - Billing & Invoicing - Bills of Material - CRM - Calendar Management - Chatbot - Checklists - Client Management - Client Portal - Collaboration Tools - Contact Database - Contact Management ## Integrations (2 total) - ADP Streamline - Avalara ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software) ## Related Categories - [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software) - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) - [Work Order Software](https://www.softwareadvice.co.nz/directory/500/work-order/software) - [Plumbing Software](https://www.softwareadvice.co.nz/directory/3675/plumbing-software/software) - [Service Work Order Software](https://www.softwareadvice.co.nz/directory/1544/work-order/software) ## Alternatives 1. [Simpro](https://www.softwareadvice.co.nz/software/154441/simpro-enterprise) — 4.0/5 (145 reviews) 2. [Jobber](https://www.softwareadvice.co.nz/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 3. [mHelpDesk](https://www.softwareadvice.co.nz/software/23923/mhelpdesk) — 4.3/5 (823 reviews) 4. [Kickserv](https://www.softwareadvice.co.nz/software/116904/kickserv) — 4.4/5 (387 reviews) 5. [ServiceM8](https://www.softwareadvice.co.nz/software/32951/servicem8) — 4.5/5 (311 reviews) ## Reviews ### "Servman Customer Support is outstanding overall\!\!" — 4.0/5 > **Jennifer** | *31 July 2017* > > **Pros**: ERP functionality highlighted by efficient modular design. Good accounting program and robust purchasing module for tracking inventory. Mobile apps available for field technicians. > > **Cons**: User Interface needs improvement. Training classes are expensive and customizations can be difficult. Help Files are in need of major improvements as many topics are not covered and very few videos are available. Module used for Quotes is very basic. ----- ### "Implemented SM into a previous business (Drainage services) in the UK, proved very easy to implement" — 4.0/5 > **Barry** | *2 August 2017* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Overall functionality is very impressive. Compared to other products here in the UK, Sm is streets ahead. > > **Cons**: Lack of support for Multi currency. Currently SM doesnt support Multi Currency which would be useful to offer in the European Marketplace > > Increased bottom line profitability of the Business by approx 3% nearly immediately after implementation. ----- ### "Part time user" — 3.0/5 > **Verified Reviewer** | *14 November 2018* | Mining & Metals | Recommendation rating: 5.0/10 > > **Pros**: The section for scheduling is well done and easy to use. > > **Cons**: It required more training than I thought is should have. > > I am not a main user on this software. I use several software programs for my job and this one seems the most cumbersome. ----- ### "Great Product with Great Support and Trainng" — 4.0/5 > **Cliff** | *2 June 2011* > > **Pros**: Servman has been a great improvement from previous client management and billing programs we used previously in our 25-year old restaurant service business. They thoroughly explained and walked our management and staff through everything to expect prior to and during the transition, and provided plenty of training and support to get us up and running smoothly. The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business. > > **Cons**: Not specifically designed for a recurring route-based business such as ours. > > Would highly recommend the Servman Software to any service-based business that is looking for an easy to use and feature rich client management and invoicing software product. ----- ### "Executive Vice President" — 4.0/5 > **Richard** | *26 May 2011* > > **Pros**: Servman has been a pleasure to work with. The initial installation was well planned and was a smooth transition. We have found customer service to be very responsive and helpful in getting any issues or questions taken care of quickly. It seems besides getting my issue solved I always come away with at least one way to better utilize the software. We recently had Matt Fisher from Servman on site to help us better utilize different parts of the software. Again, it was a well planned visit and everything was well documented for us to review once he was gone. I have also attended several of the webinars they put on and found them to be helpful . > > **Cons**: We have had very few issues to speak of. > > I would highly recommend the product. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/155782/workwave-servman?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/155782/workwave-servman) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data