ServiceTitan

Pros

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Cons

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

Pros

Their constant innovation and improvements

Cons

This is hard, I don't have a negative. I could say price, but that's not fair because it's well worth the cost.

Pros

The standard CRM helps keep things organized.

Cons

Scheduling pro or formally schedule engine is absolutely terrible. We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month. They bill through Service titan so you will have to stop paying for your CRM membership in order to stop paying Scheduling Pro. It is basically a scam and reflects very poorly on Service Titan as a company.

Pros

The technology is game changing. It has allowed our technicians to become totally paperless. Our customers are able to book online and confirm appointments by text. We are able to KPIs that include sales, technician performance and job costing.

Cons

The onboarding was extremely challenging and time consuming. We built our price book with way too much data and it overwhelmed the app. I wish during onboarding that Service Titan would have advised us on a maximum number of Price book items. That would have saved us a lot of issues. I do hope they will advise future Titans of a maximum amount of Price book items. I wish more of the "Pro" products were available without all the additional costs. Service Titan is a large investment, and I do wish Marketing Pro and Scheduling Pro was a part of the standard package.

Alternatives Considered

Reasons for Choosing ServiceTitan

Switched From

Reasons for Switching to ServiceTitan

Pros

It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before!

Cons

At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it

Alternatives Considered

Reasons for Switching to ServiceTitan

Pros

One area where ServiceTitan provides two groundbreaking enhancements that improve work management. In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard allows simple, real-time monitoring of the team’s work and project progress to identify the distribution of resources.

Cons

No in-depth asynchronous analyses for heightened performance potentials. The mobile application built has limited capability compared to the desktop version. Limited flexibility of customizing the current layout of reporting templates.

Pros

The most fully-functional CRM for trades organizations of all size.

Cons

Takes quite a bit to on-board and learn the system due to the complexity of functions.

Pros

Data and reports delivered quickly and efficiently.

Cons

Customer service. They do not have enough people to teach you to effectively use the product.

Pros

reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features .

Cons

having to have 3rd party company for support

Pros

It kept my whole HVAC sales / install team on the same page and logged info efficiently

Cons

It could be clunky at times, but overall a pretty solid workflow app.

Pros

ServiceTitan offers a holistic, best-in-class package. We benefit daily from the tool.

Cons

The estimating functionality - it can be somewhat cumbersome to set up estimates.

Pros

1. The seamless workflow from the initial customer call to scheduling, dispatching, field management, payment processing, accounting resolution.
2. API integration available to other software systems;
3. ServiceTitan Pro products offerings (including marketing tools).

Cons

Migration from previous field management and accounting systems can be a bit tedious.

Pros

The built-in training from the knowledge base and academy are super helpful in onboarding new employees. The release notifications that highlight new features. The Blue Collar Nerd and his helpful videos. The community to promote ideas and to see them get implemented. The online communities on Facebook to connect with other people who share your job responsibilities. And of course, Pantheon :)

Cons

Ideas take a long time to turn into new features. The system will randomly crash and there's a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren't where you think they'll be and there are "hidden" settings that can make large impacts.

Pros

I just appreciate all the features that service titan has and how they all integrate together. I really appreciate the fact that it communicates with our all company Excel spreadsheet and updates all of our sales in there. We use Intacct for our accounting software and exporting from ST to that is great.

Cons

The only thing that I really don't like about Service Titan is that there are some glitches that happen every once in awhile that have us scratching our heads. I do realize that these things happen in life and as long as things can be fixed I am ok with it.

Pros

I like most about Service Titan the ability to access job history including notes and pictures. I also find useful the amount of technician performance data that Service Titan allows me to access, such as billable efficiency.

Cons

One challenge to using Service Titan would be the initial learning curve and then navigating the seemingly endless features fluidly.

Pros

Love the customizability, the simplistic use of features, the support and community that ST offers

Cons

Some features are lacking, and hard to use. sometimes things feel "clunky" (different processes etc).

Pros

Service Titan helps with streamlining the scheduling and dispatching process. They offer many solutions for contactless experience.

Cons

The accounting portion of the software needs a little more love

Pros

Pantheon trip was pretty awesome and enjoyed it.

Cons

Pantheon trip was pretty awesome and enjoyed it but it wasn't long enough.

Pros

Most of the features of ST are fairly self explanatory. This is a bonus if you're a "click around and find out" type who would rather see and do everything themselves.

Cons

While the broad functions of ST are easy to use and understand, as you dig in, you'll find many tiny intricate tweaks that could be made to improve overall daily use.

Pros

The program has a lot of potential, however the simplest problems they cannot seem to get right. The dispatch portion works well. The ability to create alerts and checklists works well

Cons

The invoices don't calculate correctly on the labor side which can cost a company a lot of money unless they are micromanaging each technician's invoice. All estimates are labeled "home contract" even if it is going to a commercial customer. This seems like an easy fix, yet it's two years they haven't fixed it.

Pros

The speed and accuracy of reporting is second to none. It's extremely user friendly. Tech support is fantastic.

Cons

Lots of steps and hard to correct mistakes

Pros

The biggest benefit that ServiceTitan provides for my day-to-day is ability to see real-time data (revenue, invoices, inventory movement).

Cons

It is not an accounting software. They have components of accounting processes, but it would be beneficial to have ERM and accounting software combined on the same platform.

Pros

Reputation Management that connects reviews

Cons

Support . It’s take forever to resolve issues

Pros

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

Cons

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

Pros

This software is user-friendly, it can adapt to whatever situation you may need. It has many customizations.

Cons

The reports can be difficult to sift through when looking for specific information, tech support can be hit or miss. Each job has appointments, and for some of our larger construction projects, there are multiple appointments, when you need to remove a job form hold, you have to scroll to the appointment and it does not load very quickly and puts the appointment at the bottom.