--- description: Review of ServiceTitan Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceTitan | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Field Service Mobile Apps Software](/directory/1875/mobile-app/software) > [ServiceTitan](/software/155551/servicetitan) # ServiceTitan Canonical: https://www.softwareadvice.co.nz/software/155551/servicetitan Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.nz/software/155551/servicetitan?page=2) > ServiceTitan is a cloud and mobile-based platform for residential and commercial field service businesses. The solution helps boost team productivity and deliver real-time insights. ServiceTitan supports technicians handling operations in irrigation, commercial septic, water treatment, audio/visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep and related industries. KEy features include dispatching, call recording, automated checklists and more. > > Verdict: Rated **4.3/5** by 325 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 325 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTitan - **Location**: Glendale, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Audit Trail - Automated Scheduling - Availability Management - Bid Management - Billing & Invoicing - Budget Tracking - Budgeting/Forecasting - CAD Tools - CRM - Calendar Management - Calendar/Reminder System - Change Order Management - Checklists ## Integrations (15 total) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software) ## Related Categories - [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software) - [Cleaning Company Software](https://www.softwareadvice.co.nz/directory/613/maid-service/software) - [Construction Software](https://www.softwareadvice.co.nz/directory/4133/construction/software) - [Construction Management Apps Software](https://www.softwareadvice.co.nz/directory/1722/best-apps/software) - [Scheduling Software](https://www.softwareadvice.co.nz/directory/4738/scheduling/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.co.nz/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 2. [FieldPulse](https://www.softwareadvice.co.nz/software/109782/fieldpulse) — 4.6/5 (411 reviews) 3. [Housecall Pro](https://www.softwareadvice.co.nz/software/7729/housecall) — 4.7/5 (2737 reviews) 4. [BuildOps](https://www.softwareadvice.co.nz/software/426830/buildops) — 4.5/5 (151 reviews) 5. [Service Fusion](https://www.softwareadvice.co.nz/software/5783/service-fusion) — 4.3/5 (290 reviews) ## Reviews ### "Update on Review" — 3.0/5 > **Robin** | *19 March 2026* | Building Materials | Recommendation rating: 5.0/10 > > **Pros**: It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn. > > **Cons**: It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it. > > Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM. ----- ### "I would highly recommend Service Titan" — 5.0/5 > **Heather** | *5 March 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey\! > > **Cons**: The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. > > My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them\! ----- ### "Super Happy Customer\!" — 5.0/5 > **Pamela** | *3 April 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Customer support is superlative\! Privileged to be a part of their product advisory group seeing new ideas, sharing thoughts and suggesting new things that are actually considered. They care about the users. > > **Cons**: Needing custom reporting across areas within ServiceTitan that currently isn't available although they are working on it. > > Great\!\! Customer service is still amazing and they are ever evolving to their users. ----- ### "Pick another software" — 1.0/5 > **Connie** | *5 February 2026* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: Dispatch only. This question requires 100 minimum strokes to answer. Service Titan does not have enough things I loke most so here are two sentences to answer this question. > > **Cons**: Administrative nightmare. Does not work well with Quickbooks, takes ten times longer to process checks and invoices. Tech support is a joke and waste of time. Program is extremely expensive. On integration, vendors did not import and tax exempt did not import. Had a slight price increase in labor and the old price kept posting. Request for support was always "I'm not sure so I will escalate this ticket" and then silence. Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter\! I would use Quickbooks to create the invoice and receive the payment. I can't imagine if your company is using Service Titan for financials. I have had batched invoices ready to export to Quickbooks drop off the page. Credit on accounts have locked up and I had to get tech support to fix it. Worst software I have ever used\! > > I now only email support with issues. My job requires 10 times the hours to complete normal administrative task. ----- ### "It's growing on us" — 4.0/5 > **Hunter** | *25 March 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. > > **Cons**: We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. > > It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it\! ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.nz/software/155551/servicetitan?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/155551/servicetitan) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data