ServiceTitan

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About ServiceTitan

Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies
ServiceTitan Software - ServiceTitan job tracking
ServiceTitan Software - ServiceTitan schedules
ServiceTitan Software - ServiceTitan integration
ServiceTitan Software - ServiceTitan reporting
ServiceTitan video
ServiceTitan Software - ServiceTitan job tracking - thumbnail
ServiceTitan Software - ServiceTitan schedules - thumbnail
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ServiceTitan pricing

ServiceTitan does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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ServiceTitan Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
3.8
Functionality
4.2
Ease of Use
4.1
Customer Support
4.1
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All ServiceTitan Reviews

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266 reviews
Madison
Madison
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 27/10/2023

The all in 1 Software for the trades

Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!

Pros

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Cons

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

Response from ServiceTitan

Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.

Replied 3/11/2023
Shane
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/11/2024

Another Happy Customer

100% Positive. I have experience with several different software platforms with several different fields and they have been the best one I have ever dealt with or used.

Pros

Their constant innovation and improvements

Cons

This is hard, I don't have a negative. I could say price, but that's not fair because it's well worth the cost.

Response from ServiceTitan

Thank you so much for the incredible review, Shane! We're so grateful to be your software partner.

Replied 26/11/2024
trevor
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3.0
Reviewed on 23/10/2024

Scheduling pro is pretty awful, stay away.

Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro or one of the other CRM software's even though it means redoing everything which is a lot of work.

Pros

The standard CRM helps keep things organized.

Cons

Scheduling pro or formally schedule engine is absolutely terrible. We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month. They bill through Service titan so you will have to stop paying for your CRM membership in order to stop paying Scheduling Pro. It is basically a scam and reflects very poorly on Service Titan as a company.

Response from ServiceTitan

Hi Trevor - we're concerned to hear you had this experience. I've already been in touch with your CSM and he is actively working with the Scheduling Pro team to support cancelation. Thank you for providing this feedback and we look forward to resolving soon.

Replied 30/10/2024
Matt
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 4/10/2024

Game changing Technology for the Trades

Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop that has 10 or more technicians and wants to improve their company.

Pros

The technology is game changing. It has allowed our technicians to become totally paperless. Our customers are able to book online and confirm appointments by text. We are able to KPIs that include sales, technician performance and job costing.

Cons

The onboarding was extremely challenging and time consuming. We built our price book with way too much data and it overwhelmed the app. I wish during onboarding that Service Titan would have advised us on a maximum number of Price book items. That would have saved us a lot of issues. I do hope they will advise future Titans of a maximum amount of Price book items. I wish more of the "Pro" products were available without all the additional costs. Service Titan is a large investment, and I do wish Marketing Pro and Scheduling Pro was a part of the standard package.

Alternatives Considered

Housecall Pro and FieldEdge

Reasons for Choosing ServiceTitan

Davisware was out of date and moving towards the food industry as opposed to the trades. It was time for a change.

Switched From

Davisware

Reasons for Switching to ServiceTitan

We felt Service Titan offered the best technology.

Response from ServiceTitan

Thank you so much for taking the time to provide this feedback. We will be sure to share this with our Onboarding and Pro teams internally. We appreciate your partnership!

Replied 25/10/2024
Dawn
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 24/09/2024

From paper to Tablets!

Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a schedule on a basic calendar program. I was calling customers the day before confirming their appointments. I had all our maintenance memberships in an excel spreadsheet which I would maintain and email everyone each season. Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits. It worked and we thought we were doing great. Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking. Our revenue has increased with much better reporting and marketing and recording keeping. We save so much time and our customers appreciate the more professional looking options.

Pros

It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before!

Cons

At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it

Alternatives Considered

FieldEdge

Reasons for Switching to ServiceTitan

Friend recommendation/referral. They spoke very highly of the program and the owners decided to go with that.

Response from ServiceTitan

This is exactly the type of review we love to read! Thank you so much for this feedback, Dawn. We're thrilled to hear about the positive impact ServiceTitan has made on your business. Can't wait to see all of your continued success!

Replied 27/09/2024
Sasha
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

4.0
Reviewed on 20/11/2024

Project Management Perfected

With ServiceTitan, the management of projects has been easier; not complicated procedures have been made systematic. The platform is easy to use: direct coordination results in fewer gaps and improves organizational team productivity with unprecedented ease.

Pros

One area where ServiceTitan provides two groundbreaking enhancements that improve work management. In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard allows simple, real-time monitoring of the team’s work and project progress to identify the distribution of resources.

Cons

No in-depth asynchronous analyses for heightened performance potentials. The mobile application built has limited capability compared to the desktop version. Limited flexibility of customizing the current layout of reporting templates.

Response from ServiceTitan

Thank you so much for taking the time to provide this feedback, Sasha. We greatly appreciate it and your partnership with ServiceTitan.

Replied 25/11/2024
Steven
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

5.0
Reviewed on 23/10/2024

Best CRM for professional TRADES organizations in the market

Excellent overall customer service. Fully functional system with all the features a trades organization would need.

Pros

The most fully-functional CRM for trades organizations of all size.

Cons

Takes quite a bit to on-board and learn the system due to the complexity of functions.

Response from ServiceTitan

Thank you so much for the incredible review! We appreciate you sharing your experience and are thrilled to hear you've had a great customer service experience.

Replied 29/10/2024
Jamie
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
1

5.0
Reviewed on 22/10/2024

ServiceTitan Review

8 of 10 overall. The product itself is phenomenal but is dragged down by the lack of customer support. They will issue you a CSM but he/she changes almost monthly.

Pros

Data and reports delivered quickly and efficiently.

Cons

Customer service. They do not have enough people to teach you to effectively use the product.

Response from ServiceTitan

Thank you for providing feedback, Jamie! We're sorry to hear about your experience with our Customer Support and we will share this with our Support team. To learn more about effective use of the product we recommend checking out our Ember Sessions and our ST Certified User programs if you haven't already!

Replied 28/10/2024
Robin
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

5.0
Reviewed on 7/11/2024

Service Titian overview

we onboarded during covid, so I feel like, and everyone was on vacation in December. I felt like a stronger start would have been helpful.

Pros

reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features .

Cons

having to have 3rd party company for support

Response from ServiceTitan

Thank you for taking the time to provide this feedback, Robin! We are glad to hear ServiceTitan is saving you time and that you enjoy the team you work with. We will make sure to share your sentiment around onboarding and appreciate the insight on how we can make our onboarding process smoother. Thank you again!

Replied 19/11/2024
Joshua
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 24/11/2024

A Solid Choice for Sales / Service Teams

Kept everyone in the loop, gave our installers the info they needed, saved us time, and overall it made the whole team more efficient.

Pros

It kept my whole HVAC sales / install team on the same page and logged info efficiently

Cons

It could be clunky at times, but overall a pretty solid workflow app.

Response from ServiceTitan

Thank you for the review, Joshua! We're grateful to be your software partner and are glad to hear ServiceTitan has helped make your team more efficient.

Replied 2/12/2024
Jeff
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 22/05/2024

Great Tool for a Service Organization

We have enjoyed ServiceTitan and look forward to future developments.

Pros

ServiceTitan offers a holistic, best-in-class package. We benefit daily from the tool.

Cons

The estimating functionality - it can be somewhat cumbersome to set up estimates.

Response from ServiceTitan

This is exactly the type of review we love to read, Jeff! We're thrilled to hear your team benefits daily from the platform. Thanks for being a great partner!

Replied 28/05/2024
Peter
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 30/04/2024

ServiceTitan- the Full Featured Software Solution

We have had a great experience with ServiceTitan. They are willing to listen to their customers in terms of suggestions to improve the product. Support has been responsive and knowledgeable. We appreciate the forward-thinking approach of ServiceTitan's software development. They are constantly releasing version upgrades designed to enhance the product.

Pros

1. The seamless workflow from the initial customer call to scheduling, dispatching, field management, payment processing, accounting resolution.
2. API integration available to other software systems;
3. ServiceTitan Pro products offerings (including marketing tools).

Cons

Migration from previous field management and accounting systems can be a bit tedious.

Response from ServiceTitan

Thank you for this wonderful review, Peter! It is our goal to make using our software as seamless as possible and are thrilled to hear it has helped streamline your business.

Replied 2/05/2024
Emily
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

4.0
Reviewed on 21/05/2024

Great software overall

Pros

The built-in training from the knowledge base and academy are super helpful in onboarding new employees. The release notifications that highlight new features. The Blue Collar Nerd and his helpful videos. The community to promote ideas and to see them get implemented. The online communities on Facebook to connect with other people who share your job responsibilities. And of course, Pantheon :)

Cons

Ideas take a long time to turn into new features. The system will randomly crash and there's a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren't where you think they'll be and there are "hidden" settings that can make large impacts.

Response from ServiceTitan

Thank you for this review, Emily! We definitely agree with all the pros you mentioned and hope we'll be seeing you at Pantheon this year! We will take your feedback around new features and functionality to our internal teams.

Replied 28/05/2024
kristen
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 29/11/2023

Service Titan is the best

I love service titan and all the the ways that every employee in our company uses it.

Pros

I just appreciate all the features that service titan has and how they all integrate together. I really appreciate the fact that it communicates with our all company Excel spreadsheet and updates all of our sales in there. We use Intacct for our accounting software and exporting from ST to that is great.

Cons

The only thing that I really don't like about Service Titan is that there are some glitches that happen every once in awhile that have us scratching our heads. I do realize that these things happen in life and as long as things can be fixed I am ok with it.

Response from ServiceTitan

Thank you so much for leaving us this wonderful review. We appreciate your feedback and continued partnership, Kristen!

Replied 30/11/2023
Daryl
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 21/05/2024

My Service Titan experience over the last 21 months.

Pros

I like most about Service Titan the ability to access job history including notes and pictures. I also find useful the amount of technician performance data that Service Titan allows me to access, such as billable efficiency.

Cons

One challenge to using Service Titan would be the initial learning curve and then navigating the seemingly endless features fluidly.

Response from ServiceTitan

Thank you so much for the review, Daryl! We're thrilled to be your software partner.

Replied 10/06/2024
Logan
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 1/08/2024

Service Titan Experience- 1st year

Overall St has been great. We have streamlined a lot of our operations and it has forced us to grow in a lot of good ways as a company, and to develop great processes.

Pros

Love the customizability, the simplistic use of features, the support and community that ST offers

Cons

Some features are lacking, and hard to use. sometimes things feel "clunky" (different processes etc).

Response from ServiceTitan

Thank you for the review, Logan! We're glad to be your software partner and help continue to streamline your operations.

Replied 6/08/2024
Zachary
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 26/04/2024

Service Titan

Pros

Service Titan helps with streamlining the scheduling and dispatching process. They offer many solutions for contactless experience.

Cons

The accounting portion of the software needs a little more love

Josh
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 17/11/2023

Honest Review

Pros

Pantheon trip was pretty awesome and enjoyed it.

Cons

Pantheon trip was pretty awesome and enjoyed it but it wasn't long enough.

Response from ServiceTitan

Thank you so much for leaving us this review, Josh! We are so thrilled to hear you enjoyed Pantheon in Orlando this year. Can't wait to see you back next year!

Replied 20/11/2023
Ashley
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

4.0
Reviewed on 7/05/2024

Click around and Find Out

I appreciate that routine updates and improvements are continually implemented. Definitely room for improvement but it will get the job done!

Pros

Most of the features of ST are fairly self explanatory. This is a bonus if you're a "click around and find out" type who would rather see and do everything themselves.

Cons

While the broad functions of ST are easy to use and understand, as you dig in, you'll find many tiny intricate tweaks that could be made to improve overall daily use.

Response from ServiceTitan

Thanks for the review, Ashley! We appreciate your feedback.

Replied 10/05/2024
Ron
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

2.0
Reviewed on 6/09/2023

Over promised under delivered

Their customer support is horrible to say the least, the tech support team does not know the product and often times I know more about how it operates than they do. Getting a knowledgeable person on the phone is like pulling teeth. I have been paying full price for a product that works about 70%.

Pros

The program has a lot of potential, however the simplest problems they cannot seem to get right. The dispatch portion works well. The ability to create alerts and checklists works well

Cons

The invoices don't calculate correctly on the labor side which can cost a company a lot of money unless they are micromanaging each technician's invoice. All estimates are labeled "home contract" even if it is going to a commercial customer. This seems like an easy fix, yet it's two years they haven't fixed it.

Jeff
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 5/10/2023

Quality Program and User Friendly

I'm extremely satisfied

Pros

The speed and accuracy of reporting is second to none. It's extremely user friendly. Tech support is fantastic.

Cons

Lots of steps and hard to correct mistakes

Response from ServiceTitan

Thank you, Jeff! We appreciate the kind words and we are honored to have played a part in your business journey. Please don't hesitate to reach out if you have any additional feedback about your experience with ServiceTitan.

Replied 3/11/2023
Adam
Adam
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
3

3.0
Reviewed on 25/05/2023

ServiceTitan: An Accountant's Perspective

Pros

The biggest benefit that ServiceTitan provides for my day-to-day is ability to see real-time data (revenue, invoices, inventory movement).

Cons

It is not an accounting software. They have components of accounting processes, but it would be beneficial to have ERM and accounting software combined on the same platform.

Josue
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/04/2023

Ops Manager

Great

Pros

Reputation Management that connects reviews

Cons

Support . It’s take forever to resolve issues

Anthony
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/09/2020

Well worth the money!

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.

Pros

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

Cons

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

Response from ServiceTitan

Thanks so much for taking the time to review us and choosing ServiceTitan. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. We're happy to hear that you love ServiceTitan and that you decided to go with ServiceTitan when you started your own company. We look forward to celebrating your continued success together.

Replied 19/11/2020
Miranda
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 11/03/2022

Service Titan is great!

Pros

This software is user-friendly, it can adapt to whatever situation you may need. It has many customizations.

Cons

The reports can be difficult to sift through when looking for specific information, tech support can be hit or miss. Each job has appointments, and for some of our larger construction projects, there are multiple appointments, when you need to remove a job form hold, you have to scroll to the appointment and it does not load very quickly and puts the appointment at the bottom.

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