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About ServiceTitan
Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies
ServiceTitan pricing
ServiceTitan does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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ServiceTitan Reviews
Feature rating
5 reviews of 256
View all reviews
Vicki
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 23/08/2024
Second to None!
Absolutely amazing! It has changed my business.
Pros
Regular updates and improvements to the software
Cons
Support needs improvement - but they are working on it!
Response from ServiceTitan
Thank you so much for the 5 stars, Vicki! We appreciate the feedback and will be sure to share with our support team.
Replied 29/08/2024
Dawn
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 24/09/2024
From paper to Tablets!
Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a schedule on a basic calendar program. I was calling customers the day before confirming their appointments. I had all our maintenance memberships in an excel spreadsheet which I would maintain and email everyone each season. Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits. It worked and we thought we were doing great. Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking. Our revenue has increased with much better reporting and marketing and recording keeping. We save so much time and our customers appreciate the more professional looking options.
Pros
It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before!
Cons
At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it
Alternatives Considered
FieldEdgeReasons for Switching to ServiceTitan
Friend recommendation/referral. They spoke very highly of the program and the owners decided to go with that.Response from ServiceTitan
This is exactly the type of review we love to read! Thank you so much for this feedback, Dawn. We're thrilled to hear about the positive impact ServiceTitan has made on your business. Can't wait to see all of your continued success!
Replied 27/09/2024
Erin
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1
1
Reviewed on 20/09/2024
ServiceTitan - buyers beware!
Nightmare. Had to cancel my contract and fight with them to cancel it.
Pros
None. The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end.
Cons
The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands) more for each add-on module (ie marketing, phone, etc.)
Reasons for Choosing ServiceTitan
Thought we were ready to move to a full-service CRM/dispatch software.Switched From
DispatchReasons for Switching to ServiceTitan
It seemed like "the best" product at the time. FieldEdge did not allow for proper configuration for payment of subcontractors.Response from ServiceTitan
We’re disappointed to hear about this experience, Erin. We take reviews like this very seriously and will be taking steps to ensure that something like this does not happen again. Thank you.
Replied 25/09/2024
Amber
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3
4
Reviewed on 13/09/2024
Service Titan has been great
Is by far the best software we have used, like any software it has it's glitches and limitations but just keeps getting better and better.
Pros
The software itself is user-friendly and makes streamlining everyday processes very easy. Service Titan is forever evolving and improving, so it is nice to have software to grow with you.
Cons
Because they are a continuously growing company, their employee turnover rate per position is pretty high, so it can be a little frustrating having to continuously work with new success managers. Support is not always the easiest to deal with as well. Also, yes the software is forever evolving, which is great, but we find it hard sometimes to be able to customize the software to fit every aspect of our business model and day to day operations.
Alternatives Considered
Service ProReasons for Choosing ServiceTitan
Servicom is what we used prior but was not on the list to select- it was not cloud based, it was just a basic booking softwareSwitched From
Field Service ManagementReasons for Switching to ServiceTitan
Service Titan just seemed like a better fitResponse from ServiceTitan
Thank you for your detailed feedback, Amber! We appreciate the insight and will be sure to share it with our teams. We appreciate your continued partnership.
Replied 18/09/2024
Angila
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3
5
Reviewed on 17/09/2024
An investment, but it really does what they say they will
Overall our experience has been a good one, don't get me wrong we've had to make some noise to get some bugs fixed and at times train there own people in support on how to do their job but compared to the other many, many hvac software companies out there, no one compares in my opinion.
Pros
all of the capabilities to run an hvac business
Cons
the cost, and the additional cost for "pro" products, upon sign up we were told that Everything was included and then they started coming out with the pro products that are an additional fee, and these fee's are not cheap.
Alternatives Considered
Workplace from MetaReasons for Choosing ServiceTitan
It had all of the functions needed to run and manage an hvac company in one software, others said they could do all of the things we needed and wanted but they could not and/or the others were so extremely difficult to navigate and use (service ceo)Switched From
Field Service ManagementReasons for Switching to ServiceTitan
they did what they said they could and provide the support needed for implementationResponse from ServiceTitan
Thank you for your review, Angila! We appreciate your feedback and will be sure to share it with our teams internally. Please don't hesitate to reach out to your success team if there's ever anything we can do to improve your experience.
Replied 18/09/2024
