Setmore

Pros

I like it because it is an ideal tool to manage and schedule appointments without conflicts, this cloud-based solution allows updates to always be current, allowing reservations to be made without problems, it is a type of system that can be implemented anywhere industry since it is much easier to manage employee or even customer schedules with greater accuracy

Cons

I have no problems and it has become an excellent tool for contact management with clients and partners, in a way organized in the cloud and accessible

Pros

Setmore is easy to use and has a lot of options to make it your own. I especially like the ability to create many tailored services and provide individual links for each.

Cons

Not a huge concern but if someone cancels or moves a meeting themselves, it does not adjust on my end in zoom. It does grab a meeting link when they originally sign up and shows up at the appropriate time and day in zoom, it just won't move in zoom if adjusted. I would also like it to show the name in zoom instead of 30 minute meeting. It shows the name in the calendar which is definitely more important. Neither of these are deal breakers for me.

Alternatives Considered

Reasons for Choosing Setmore

Switched From

Reasons for Switching to Setmore

Pros

Affordable alternative to Calendly. The UI is simple and easy to follow.

Cons

Integrations don't work quite well. Google Calendar integration is a hit or miss.

Pros

It was very easy to set up. I used the free app for the first 10yrs of my business. I eventually set up a paid account so I could utilize the extra utilities. especially the text reminders and email reminders.
I have researched other business and health App.s and I find this one is the easiest to set up. Also the help you get is very prompt and if they don't have the answers they will find the answers.
I can use this anywhere around the world.

Cons

The con I have is only one so far. its the Text reminders are linked to another phone number connected to setmore. So if the customer texts back to that number instead of my personal number I don't get the messages. This is a big issue. I would love that to change. So please admin if you are reading this. Change your program to let the customer send the reply to the text message to our personal phone numbers not to the automated one. I have a message on the automated message to text or ring my number but people don't read all the message and just press reply.

Pros

Love how easy to use, low and affordable prices, they also don’t delete your profile if you switch to another platform.

Cons

They unfortunately don’t generate financial reports and the POS integration is very limited

Pros

Ease of scheduling online - once I set customers up it was easy to schedule

Cons

Customer service is the worst I’ve ever experienced. “Live” chats left me hanging for hours, promised responses never arrived by email, phone calls were fobbed off with “send us an email “.

Pros

There are lots of free options that help me a lot. Their service is great and fast.

Cons

There are some areas they need to improve to make their service better. I want to use only Venmo for my clients, but I can't display Venmo as the only payment option. I believe PayPal is part of Venmo, so I have to offer both PayPal and Venmo as payment options. Additionally, I requested the ability to apply discounts individually for my clients, like allowing them to use a coupon for discounts. Unfortunately, they don't offer this option, which is inconvenient for me.

Pros

I like how I can do all my essential business related
- tasks in the 1 app.

Cons

The price can be a bit high forall of the features.

Pros

With Setmore, managing appointments and appointment scheduling has been easy
What I like most is the ease of booking online and the fact that it is affordable too.

Cons

Well, Setmore has been the best and no issues with booking

Pros

A number of benefits are available with Setmore for effective appointment management. Businesses may simply schedule and track appointments using its user-friendly interface, which lowers the possibility of multiple bookings and scheduling problems. Businesses may customize their scheduling procedure and simply link it with their website thanks to the software's adaptable booking page. In addition, Setmore offers automated reminders and notifications to decrease no-shows, and its extensive reporting and analytics capabilities provide insightful data on the efficiency of businesses. Setmore guarantees flexibility and accessibility for both clients and clients' businesses with its mobile app and connectivity with well-known calendar services.

Cons

Although Setmore has many advantages, there are also some disadvantages to take into account. One drawback is the absence of sophisticated customization possibilities, which might not be suitable for companies with intricate scheduling needs. Additionally, some users have mentioned that the software occasionally has bugs or speed problems. Despite the fact that these flaws are not serious and have little effect on Setmore's overall functionality, fixing them would improve both the software's usability and dependability.

Pros

Super simple and works with you, quick easy and makes life simple

Cons

Really important for us and reasons why I witched:
We need to take varied deposit amounts
If someone cancels their appointment we have to contact them to get their card details to to refund their deposit- it's really frustrating
Sometimes when I contact customer support I feel like they dont listen
Our clients frequently commented on the fact that they stated going through the booking system then it quit/froze/took their card details and didnt go through. We thought it was people just being difficult however it was such a common complaint- can we report it to you and you look at a history of what happened within that transaction?
Why can we not reuest payments off people through setmore- its a really great feature.
There's not enough characters for T&Cs & notes to the customer when booking.

Pros

It is very easy to use and intuitive to set up. It has online booking capability that integrates with my Wordpress website. The online help is second to none and they are very quick to respond and super friendly. Their FREE version is amazing for up to five practitioners and integrates with numerous payment providers. It has a notes section and option to list classes.
They are also constantly improving their system, striving for the best.

Cons

It does not look that modern and although they do the basics very well, I need more than that now, which they cannot yet provide, such as concession cards, membership options, discounts, SOAP notes etc.

It looks a little outdated and wanted to have a modern look with lots of clear images.

Alternatives Considered

Reasons for Switching to Setmore

Pros

The price for sure, but also that the customer support is fantastic. It has most of the features that I need, including a booking app, nice landing page, appointment reminders. So far I haven't found any glitches or issues with Setmore.

Cons

Only one issue, as a therapist who only works 2 days a week, it can be hard to customers to know which dates have available bookings. It would be FANTASTIC if days with open availability would show up green, or highlighted somehow, so customers know to click on those days. Everything else is great...however this one issue does make me consider switching to another software.

Alternatives Considered

Reasons for Choosing Setmore

Switched From

Reasons for Switching to Setmore

Pros

During the pandemic, we were able to quickly add Setmore's features to our website to allow customers to rent specific blocks of time in our taproom for their group, which gave us a chance to double our foot traffic during a time when everyone was shut down. Providing a simple interface and clean process for finding what's needed was essential in maximizing a unique opportunity during a busy & complex time for everyone.

Cons

We really wanted to be able to allow customers to purchase gift cards or gift a block of time (reservation) to friends, as we had some really great feedback from our customers and our return numbers were phenomenal. Having the option to send a "gift card" for a pre-paid block of time or appointment would have been a real game changer for us.

Alternatives Considered

Reasons for Switching to Setmore

Pros

Easy to use and setup, features were convenient and helpful.

Cons

It's been a while since I used it, but at the time a place to write some notes would have been helpful. Also merchant fees could be lower.

Pros

Setmore is User-friendly, easy to do scheduling flexibility, appointment reminders and online booking

Cons

setmore has a Limited customization and some premium features require payment

Pros

Great calendar management tool, very easy to use!

Cons

For the moment I don't know what could be improved

Pros

I love the ease of this software. Easy to set up, a lot of guides that will help you, easy to gain reviews, easy to set up automated appointments, and easy to help you keep up with your appointments. Though I haven't done it yet, I see that they have integration options; I'll be checking on those soon.

Cons

I don't remember at this time, but I don't think there's an annual payment option. It's very affordable monthly, but I'd rather pay yearly.

Pros

The scheduling feature and the price are what keep me here.

Cons

I haven't really encountered anything that I don't like.

Pros

Setmore has a very easy-to-use interface and setting everything up is almost effortless.
A few features I like most are the self-booking features for clients, the ability to set up automated appointments, and responsive customer service.
It's free to use but you do have the option to upgrade to a paid plan for more features.

Cons

Setmore is available online and on mobile but there are no desktop versions available.

Pros

Setmore has been the perfect fit for what I need. I needed a way for an exclusive list of customers to make appointments, but I needed to be able to control when the appointment times were available based on a variable schedule. For instance, some Mondays appointments were available from 10am - 7pm and on other Mondays appointments were only available 12pm - 7pm. The free version of Setmore allows me to: customize the appointment dates/times available, allows me to embed the appointment schedule into a WordPress site, allows me to easily view and report appointment times, allows me to maintain a customer list, and even allows me the ability to customize messages to customers. Setmore has been the perfect appointment tool for my program and organization.

Cons

I love Setmore. If I had to pick one limitation it is that when I customize emails through Setmore, I have a set character limit that is just a few characters shy of the total message that I would like to send. I make due with the character limit, but my message would be a little better if I didn't have the character limit in place.

Pros

While using this program for about 5 years it grew on me as a simple way of scheduling clients. I am not very tech savvy, but I was able to use it with ease. It was great being able to create a service menu and be able to link it with Yelp. It has a nice feature that allows you to have reminders sent via email or text to clients so they know their appointment was coming up. The online booking feature was also easy to navigate for clients. The scheduling tabs were very clear and easy to see from the main calendar view. You're able to toggle on or off the view of other staff members schedules so you don't have to view a crazy calendar at all times.

Cons

The inability to put a real credit card info to hold appointments. While it was an option to request credit card information to hold appointments, any number would be sufficient to bypass that measure and an appointment would be booked. It would have also been a nice feature to have the same reminder options available for the staff to get notified of appointments coming up that day. As an appointment based only business I had a few missed appointments because the app never sent a notification through whether my phone was in bad service or not.

Pros

Easy to use for us and for clients; calendar compatibility, and we use their LIVE feature. They answer our phones (US based) and se appointments for us

Cons

Major billing issues this year that are still not correted and they don't seem to be in a hurry to correct it. The hours they charged me for DO NOT match the minutes on my phone bills.

Pros

What I Like most about it is over all ease to use and performance!

Cons

I would have to say that I liked least was it unwaivering ability to denied me access when I would forget passwords but was a good thing at the same time.

Pros

I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.

Cons

It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.