--- description: Review of Scorebuddy Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Scorebuddy | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [Scorebuddy](/software/154795/scorebuddy) # Scorebuddy Canonical: https://www.softwareadvice.co.nz/software/154795/scorebuddy Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/154795/scorebuddy?page=2) > Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with agents to improve the quality of agent performance and identify the root cause of poor service and broken processes. Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more. To assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data. Scorebuddy integrates with different CRM and telephony solutions such as Salesforce, Zendesk, Talkdesk, and more. > > Verdict: Rated **4.5/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 43 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sentient - **Location**: Dublin, Ireland - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Essential (core features to get started today), Elite (offering the full Engagement Suite) or Enterprise (all access suite incl. Deep Dive Analytics). DashboardFull feature comparison can be viewed here https://scorebuddyqa.com/us/pricing/ - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Audit Management - CRM - Call Centre Management - Call Monitoring - Collaboration Tools - Compliance Management - Computer Telephony Integration - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer Surveys - Dashboard - Defect Tracking - Employee Coaching Tools - Interaction Tracking - Leaderboards ## Integrations (7 total) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Quality Management Software](https://www.softwareadvice.co.nz/directory/420/quality-management-software/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) ## Alternatives 1. 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[CXone Mpower](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) ## Reviews ### "Like your best friend" — 5.0/5 > **yasmyne** | *24 October 2019* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Easy to use, remembers login credentials > > **Cons**: If your inactive for 15 minutes and working on a QA it erases all of your input. > > Its been pretty good, the best QA buddy system that we've had yet ----- ### "Analytics to improve" — 5.0/5 > **Daniela** | *24 October 2019* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: the software is very intuitive and easy to use. > > **Cons**: I would improve the Analytics part, make it more flexible and give more option to download the data > > very good ----- ### "Could improve a bit more" — 3.0/5 > **victoria** | *3 September 2018* | Leisure, Travel & Tourism | Recommendation rating: 5.0/10 > > **Pros**: It's quicker to do it, but should improve a bit more, should be quicker as sometimes it's difficult to do it when you are in a ready status > > **Cons**: Should have a direct link, to that we need to log in, and then the self score is in the second or third screen ----- ### ":)" — 5.0/5 > **Ivan** | *29 August 2018* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Excellent matrix, nothing much to add coming from a psychology post-graduate. > > **Cons**: Some of the requested reports are coming out with a slight delay in time. > > Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. ----- ### "Excellent throughout" — 4.0/5 > **Clare** | *23 February 2018* | Recommendation rating: 9.0/10 > > **Pros**: Control - I kept control of every aspect of our scorecards and didn't have to wait for someone on a service desk to make a change. > > **Cons**: The basic module was still far, far superior to what we had before\! > > Saved so much time and effort and excruciating clicking of buttons and cells in other products. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/154795/scorebuddy?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/154795/scorebuddy) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data