4.1
Overall rating
Reviews

4.1
Overall rating
Reviews

About Simpro

Simpro is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any other areas of your workflow, Simpro provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits. More than 250,000 field service professionals in the commercial and residential spaces trust Simpro for workflow management. Simpro combines cloud-based software for the office with mobile apps for technicians for superior office to field connectivity. Simpro is a top-rated choice in the field service industry due to easily-accessible customer support, online help guides, in-depth implementation and training, and consistent software updates that are tailored to customers’ needs. Additionally, Simpro connects with QuickBooks and Xero for streamlined accounting and job management.
Simpro Software - Simpro mobile app for field connectivity
Simpro Software - Simpro detailed forecasting reports
Simpro Software - Simpro quote & sales progress
Simpro Software - Simpro dashboard
Simpro Software - Simpro view success on service dashboard
Simpro Software - Simpro project overviews for job costing
Simpro video
Simpro Software - Simpro mobile app for field connectivity - thumbnail
Simpro Software - Simpro detailed forecasting reports - thumbnail
Simpro Software - Simpro quote & sales progress - thumbnail
Simpro Software - Simpro dashboard - thumbnail
Simpro Software - Simpro view success on service dashboard - thumbnail

Simpro pricing

Simpro does not have a free version and does not offer a free trial. Simpro paid version starts at US$30.00/month.

Starting Price:
US$30.00/month
Free Version:
No
Free trial:
No

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Simpro Reviews

Feature rating

Value for Money
4.0
Functionality
4.0
Ease of Use
3.9
Customer Support
4.0
5 reviews of 130 View all reviews
Verified Reviewer
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/01/2018

Fantastic, business has been able to grow with zero additional admin cost.

Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger,

Pros

The system is user-friendly and very easy to navigate.

They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile.

Cons

The schedule needs work.

Response from Simpro Software

Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO

Replied 2/05/2018
Timothy
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 9/10/2019

Comprehensive Solution

Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall.

Pros

I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible.
The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs.

Cons

The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion.

Reasons for Choosing Simpro

CW is designed more for Managed Network Service companies so although it did do a decent job with work orders and time entry, it was not effective at managing our materials inventory.

Reasons for Switching to Simpro

I liked the fact the the software was initially conceived and developed by someone that had experience as a contractor. Since many contractors share the same pain points related to tracking and controlling job costs, I felt that these would be addressed more effectively than a software developed for a generic audience or industry.

Response from Simpro Software

Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO

Replied 10/10/2019
Dean
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 9/04/2024

Terrible System

Very poor. We were told that the system does not work for everyone and do not feel they took any time trying to understand our business before signing us up and then charged us £5k to exit the contract.

Pros

Nothing. It did not work for our business and we had to pay £5k to exit the contract after a few calls and less than 1 day trying to implement it

Cons

Everything. It don't work without a purchase order system which could not work for our business, it was not customisable, it could not do a lot of things our business needed it to do and instead of speeding uor business upo it would have slowed us down and cost us more money employing more staff

Tyler
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 12/09/2019

Great Product for SMB

It is pretty good. The support improved with the transition from Australia to local US support. Things have sort of gone backward since rep left though and now the support isn't the same and I really believe that a lot of it has to do with the fact that rep had done so many implementations that he knew the different ways to skin the cat to achieve implementation objectives.

Pros

Ease of use, functionality, easy to scale up and down with the software.

Cons

I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers.

Response from Simpro Software

Hi Tyler, thanks for your feedback! We have contacted our US Customer Success team about your concern, and someone will be in contact with you to work through this. If there is anything else you need, please visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to speak with Customer Support via phone or chats, or to access the Help Guide resources.
Best, Team simPRO

Replied 16/09/2019
Nicola
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/09/2019

Right From the Beginning!

As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests.

Pros

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

Cons

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

Response from Simpro Software

Hello Nicola! Thanks for your review. We're so glad to hear that our Implementation Consultants were able to get your business up and running smoothly on simPRO. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO

Replied 13/09/2019

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