--- description: Review of Gryphon ONE Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Gryphon ONE | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Gryphon ONE](/software/154276/gryphon-sales-intelligence) # Gryphon ONE Canonical: https://www.softwareadvice.co.nz/software/154276/gryphon-sales-intelligence Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/154276/gryphon-sales-intelligence?page=2) > Gryphon ONE is a cloud-based contact governance platform built for enterprise organizations in financial services, insurance, healthcare, telecommunications, and retail. It helps compliance, legal, sales, collections, and customer service teams manage outbound communication regulations across voice, SMS, email, and AI-driven interactions through a single compliance engine. Core features include pre-contact screening against TCPA, DNC, TSR, FDCPA, FINRA, and NAIC requirements, real-time call monitoring that flags non-compliant language mid-conversation, and consent and eligibility management based on timing and frequency rules. Omnichannel governance applies consistent compliance rules across all outbound channels. Conversation intelligence delivers call sentiment analysis, key moment detection, and talk-to-listen ratio scoring. Real-time agent coaching surfaces contextual guidance and disclosure prompts during live calls. A Risk and Reach Optimizer reduces over-suppression so organizations can contact more compliant customers. Gryphon ONE integrates with existing CRM, dialer, and enterprise systems including Salesforce, Pega, Genesys, Google Cloud, Adobe, NiCE, and Guidewire, without replacing current technology stacks. Support is available through a knowledge base and direct customer support channels. > > Verdict: Rated **4.7/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 9 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gryphon AI - **Location**: Boston, US - **Founded**: 1999 ## Commercial Context - **Pricing Details**: Gryphon ONE’s flexible Editions are tailored to meet your evolving business needs. Each edition builds upon the previous, ensuring your organization always has the tools and capabilities it needs. Discover the perfect fit for unlocking the full potential of Gryphon ONE’s intelligent contact compliance. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Archiving & Retention - Audio Capture - Audit Management - Audit Trail - Auto-Dialer - Automatic Transcription - CRM - CRM Integration - Calendar Management - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software) ## Related Categories - [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software) - [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software) - [Inside Sales Software](https://www.softwareadvice.co.nz/directory/3602/inside-sales/software) - [Sales Enablement Software](https://www.softwareadvice.co.nz/directory/595/sales-enablement/software) - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (1005 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18811 reviews) 3. [Salesloft](https://www.softwareadvice.co.nz/software/169741/Salesloft) — 4.3/5 (232 reviews) 4. [Clari](https://www.softwareadvice.co.nz/software/88654/wingman) — 4.7/5 (314 reviews) 5. [Zoho CRM](https://www.softwareadvice.co.nz/software/392464/zoho-crm) — 4.3/5 (7002 reviews) ## Reviews ### "Great Motivator for Sales Calls\!" — 4.0/5 > **Dominic** | *20 September 2019* | Biotechnology | Recommendation rating: 8.0/10 > > **Pros**: I enjoyed how simple and intuitive the apps were to use. While I spent very little time with the 1-800 dialing option, the desktop \& iPhone app were easily integrated with how I make my sales calls to begin with. I enjoyed how the data was ''interactive'' and easily manageable, giving me the portfolio I needed rather with a UI to match. My incentive to make sales calls improved simply by seeing statistics reflect ideal call times. One nice bonus was a simpler way to gauge the ideal call length, as well. > > **Cons**: As more users were rolled out at our company, we noticed a higher frequency of errors. The errors themselves are resolved with a simple IT ticket through Gryphon, so at the end of the day I cannot complain and not much time was wasted. One feature I wish wasn't locked out was/is the ability to track inbound calls. This is a feature that was not included in the package we purchased, so take note of that. > > I've enjoyed the use of the app and the motivation it provides to gauge, improve and present my outbound calling as a whole. The Gryphon team has been a pleasure to work with, and very flexible when it comes to meeting and guiding us on our performance as a large company. ----- ### "Gryphon Sales Management" — 5.0/5 > **Hannah** | *20 August 2019* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: I began 'managing' Gryphon for our Branch a little over a year ago. Since I began, I felt fully supported by Gryphon's representatives and staff. Any time I ever have a question about anything, I know exactly who to go and that they will respond back to me quickly with answers. From an administrative point of view, navigating Gryphon has been very straightforward and simple to learn and to teach others. From a manger's standpoint, I know our managers are very satisfied with the many different options there are when it comes to displaying data and pulling reports. > > **Cons**: I cannot speak for the actual end users themselves, but I never have heard any complaints about the system and its functionality. Everyone who uses Gryphon finds it simple and useful. We keep the Gryphon homepage up on a TV in our office to add a sense of healthy competition among our users. ----- ### "Gryphon Review for Inside Sales" — 4.0/5 > **Verified Reviewer** | *25 September 2019* | Biotechnology | Recommendation rating: 5.0/10 > > **Pros**: Heatmaps to track the effectiveness of calls during different periods allows me to more efficiently plan my calling times. > > **Cons**: The disposition codes can be clunky to enter, and the presence of a hang up button seemed counter intuitive. ----- ### "Gryphon ONE Review - A comprehensive Sales Management Solution" — 5.0/5 > **Olivia** | *9 March 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Gryphon One provides cutting-edge solutions for sales coaching, training and analytics. The call recording and speech analytics capabilities of the program are excellent, enabling us, managers, to spot coaching opportunities and areas for development. The platform's gamification feature is also a great way to motivate sales teams and drive engagement. > > **Cons**: As for now there's no features that I don't like as a user. ----- ### "Good way to track activity" — 5.0/5 > **Chris** | *3 September 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Good tool to use to track activity, success and log and store numbers. Also good tool to use on multiple phones. > > **Cons**: Dialing a new number and having it not dial because I did not press pound the correct amount of times. > > Customer support is good. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/154276/gryphon-sales-intelligence?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/154276/gryphon-sales-intelligence) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data