---
description: Review of SapphireIMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SapphireIMS | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/1888/it-asset-management/software) > [SapphireIMS](/software/153028/sapphireims)

# SapphireIMS

Canonical: https://www.softwareadvice.co.nz/software/153028/sapphireims

Page: 1 / 4\
Next: [Next page](https://www.softwareadvice.co.nz/software/153028/sapphireims?page=2)

> SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting.


SapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal.


Users can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monitor infrastructure and applications. It offers integration with human resources, enterprise resource planning and LDAP services.


SapphireIMS is available in three versions: Professional, Enterprise and MSP. It is compatible with Windows, Android and iOS devices. Customer support is provided online, over the phone, via email and through a knowledge base.
> 
> Verdict: Rated **4.4/5** by 65 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 65 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Tecknodreams Software Consulting
- **Location**: Bangalore, India
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact the company directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Germany, Hong Kong SAR China, India, Indonesia, Iraq, Ireland, Israel and 25 more

## Features

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Availability Management
- CMDB
- Capacity Management
- Change Management
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Dashboard Creation
- Data Import/Export
- Equipment Management

## Integrations (1 total)

- SAP Business One

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software)

## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software)
- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)
- [Computer Inventory Software](https://www.softwareadvice.co.nz/directory/3721/computer-inventory/software)
- [Help Desk Software for Schools](https://www.softwareadvice.co.nz/directory/3857/schools/software)
- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)

## Alternatives

1. [Iru](https://www.softwareadvice.co.nz/software/71745/Iru) — 4.9/5 (480 reviews)
2. [ACMP Suite](https://www.softwareadvice.co.nz/software/449775/ACMP-Inventory) — 4.5/5 (173 reviews)
3. [Wasp Asset](https://www.softwareadvice.co.nz/software/126253/assetcloud) — 4.5/5 (376 reviews)
4. [PDQ Deploy & Inventory](https://www.softwareadvice.co.nz/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews)
5. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (714 reviews)

## Reviews

### "Review from Himatsingka Seide Ltd" — 5.0/5

> **Rohith** | *23 November 2023* | Textiles | Recommendation rating: 10.0/10
> 
> **Pros**: Asset Management, Service helpdesk, Incident management . Technical Support response is very good and resolves the issues in time.
> 
> **Cons**: All features are good and user friendly .

-----

### "Sapphire ITAM and ITSM" — 5.0/5

> **Arvind** | *28 December 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: We have been using Sapphire ITAM and ITSM for last 4 years. After implementing Sapphire in our environment, we have improved our compliance and service.
> 
> **Cons**: Nil

-----

### "Overall Good Some additional Features is required" — 3.0/5

> **Rahish** | *27 December 2023* | Biotechnology | Recommendation rating: 8.0/10
> 
> **Pros**: Freandly customization feature in application where we can customize the application
> 
> **Cons**: Implementation Support was not good every team asking for scope of project
> 
> Good, but need to improve Some additional features as compared to sodesk, manage 
 engine application

-----

### "SAPPHIRE IMS RELATED" — 4.0/5

> **kalpesh** | *28 December 2023* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: WE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY  AND EASY TO USES VERY LITE SOFTWARE...
> 
> **Cons**: AGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY.
> 
> VERY GOOD  AND EASILY TO USE AND VERY GOOD SUPPORT TEAM

-----

### "Indian ITSM Product" — 4.0/5

> **Nagendra** | *2 January 2024* | Oil & Energy | Recommendation rating: 8.0/10
> 
> **Pros**: ITSM Portfolio with customization according to business need.
> 
> **Cons**: Dashboards customization flexibility by users are not available in simplified

-----

Page: 1 / 4\
Next: [Next page](https://www.softwareadvice.co.nz/software/153028/sapphireims?page=2)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/153028/sapphireims)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/cmms/sapphireims-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/153028/sapphireims> |
| en-GB | <https://www.softwareadvice.co.uk/software/153028/sapphireims> |
| en-IE | <https://www.softwareadvice.ie/software/153028/sapphireims> |
| en-NZ | <https://www.softwareadvice.co.nz/software/153028/sapphireims> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"SapphireIMS","description":"SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting.\n\n\nSapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal.\n\n\nUsers can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monitor infrastructure and applications. It offers integration with human resources, enterprise resource planning and LDAP services.\n\n\nSapphireIMS is available in three versions: Professional, Enterprise and MSP. It is compatible with Windows, Android and iOS devices. Customer support is provided online, over the phone, via email and through a knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb836ede-f678-4e29-9cd1-da2f4de5f8bc.jpg","url":"https://www.softwareadvice.co.nz/software/153028/sapphireims","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/153028/sapphireims#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":65,"ratingValue":4.4},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/1888/it-asset-management/software","@type":"ListItem"},{"name":"SapphireIMS","position":3,"item":"/software/153028/sapphireims","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/153028/sapphireims#breadcrumblist"}]}
</script>