4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing. RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs. The solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers schedules and routes on the fly. Users can store customer records including communications, notes, photos and work history at one place. Users can also create new service requests based on previous work performed for a customer. RazorSync is suited for many different types of field service operations, including cleaning services, HVAC, lawn care, and IT or computer repair. Pricing is per month.
RazorSync Software - RazorSync customers
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RazorSync video
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RazorSync pricing

RazorSync does not have a free version but does offer a free trial. RazorSync paid version starts at US$85.00/month.

Starting Price:
US$85.00/month
Free Version:
No
Free trial:
Yes

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RazorSync Reviews

Overall rating

4.3
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.0
Ease of Use
4.1
Customer Support
4.5
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All RazorSync Reviews

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498 reviews
Will
Will
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Review Source
Value for Money
5
Features
0
Ease of Use
4
Customer Support
5

5.0
Reviewed on 11/06/2016

Best Bang for Buck!

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Pros

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Cons

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Scott
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/09/2023

I wear all the hats

There is a little bit of a learning curve, but it is fairly intuitive. When I get stuck, customer service is very responsive, with short hold times and hands-on tutorial help

Pros

The flexibility of the invoice entries. I can edit as needed.

Cons

I'd like to see the ability to automate discounting and service charging for credit card payments when invoicing services

Alternatives Considered

Jobber

Reasons for Choosing RazorSync

Mediocre customer service, cluttered, un-editable service items,

Switched From

QuickBooks Online

Reasons for Switching to RazorSync

RazorSync is a bit better when cellular is not available

Response from RazorSync

Hello Scott! Thank you for your positive review. We're thrilled to have you as our Customer and genuinely appreciate your feedback and especially, your acknowledgement of our 'high touch' Customer Service Team. You can be assured that we'll continue to improve our feature set to increasingly deliver more value. Many thanks again!

Replied 28/09/2023
Dawn
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
4

3.0
Reviewed on 6/05/2024

Prices keep rising

Razor sync is fine for a customer data base and service schedule for technicians but we were initially sold on it helping us schedule and telling us when customers were due for service based on our inputs but that isn't how the system actually works

Pros

We needed a system to be able to remotely look up our customers information and scheduling and this did that

Cons

The prices keep going up. We've used razor sync for about 3 years now and are play no more than double what we started at without changing anything in our use or any improvements that affect our companies use of the software.

Alternatives Considered

GorillaDesk

Reasons for Switching to RazorSync

My husband liked razor sync better so thats what we went with. Now we wish we'd chosen otherwise with prices rising every time we turn around.
Pavel
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/11/2019

What I would like have added or changed

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Pros

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Cons

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to RazorSync

Yes, I did, but back then when we were looking for that type of software the cost was the main factor, you were very reasonably priced and still are. For a small company, the $10-dollar difference per user really adds up on an annual basis.

Response from RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Replied 8/11/2019
Brianna
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4.0
Reviewed on 16/03/2021

Okay software for the price

Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.

Pros

Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.

Cons

The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.

Alternatives Considered

ServiceTitan and FieldEdge

Reasons for Choosing RazorSync

Wintac was not a cloud based software and we wanted an ap for our field employees to use.

Reasons for Switching to RazorSync

It seemed like a much better price point with all the same features however it does not seem to be comparable or work the way we were led to believe it would. If we hadn't just moved all our customers over we would probably look into other software programs.

Response from RazorSync

We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.

Replied 24/03/2021
Thomas
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
2
Customer Support
4

3.0
Reviewed on 2/11/2019

Makes our business work...

Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time.

Pros

We like that we can really track each service call and pull up reports that will list each call and what status it is in, based on what we customized out status headings to be.
Its great to be able to back track and un-invoice something if we want to reopen the work order, or service request.
Also, the fact of adding multiple work orders to one service request for a job that may be ongoing or needing return trips is an excellent feature and essential part of our requirements.

Cons

It is really tricky navigating and opening past work orders and invoices to view history.
Also confusing and somewhat limited in customizing customer entries and how it is set up for adding or deciphering sites versus billing, etc. Commercial customers can not be saved without adding a first and last name? this is strange and entries have to be modified in Quickbooks online after we export.

Response from RazorSync

Thank you Thomas for your review. We are glad to hear its making your business operate more efficiently! Please reach out if you have any questions, our team is always happy to help!!!

Replied 11/11/2019
BRENDA
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 25/03/2021

LOVE IT!

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

Pros

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Cons

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Response from RazorSync

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.

Replied 9/04/2021
Ashley
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

2.0
Reviewed on 29/09/2023

Daily User my thoughts...

My overall experience has been ok. However, once we stop having the internal page down errors and all other issues, we tend to experience daily it will get better.

Pros

As a daily user for Razor sync, I can say it has its hits and it has its misses. Sometimes we have a good day of use, then other days it's not so good. These are my experiences with this program.

Cons

The improvement should be testing out why we experience the internal pages lost every other day. This has happened pretty regularly since using the program. It slows down our productivity and we can't do most of our work when this is down.

Response from RazorSync

Good Afternoon Ashley! Thank you for taking the time to review RazorSync. Although we strive to provide exceptional reliability, we must also acknowledge that recent service interruptions have posed challenges. We share your optimism while also providing assurances that our team is working diligently to ensure continuously solid uptime to return us to the high level of stability our Customers have always known us for. As always, please do not hesitate to contact us (877) 675-4395 or [email protected] if we can be of assistance. Thank you for allowing us to serve you!

Replied 3/10/2023
Ashleigh
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

3.0
Reviewed on 6/10/2023

RazorSync Review

Overall it is a great program. It has some bugs and could use some simplification of processes.

Pros

I like the layout being easy to read because it is not over crowded. Information is accessible able and well labeled.

Cons

There are way too many steps to creating invoices. The county never matches the town. When creating reaccuring payment you have to manually input the amount for each work order even when the reassurance is set on a work order with all the proper information.

Response from RazorSync

Hello Ashleigh! Thank you for your valuable feedback! We're delighted to hear that you appreciate our clean layout and accessible information. We're actively working on streamlining the invoice creation process and addressing the issues you've mentioned to enhance your experience. Your input is essential as we strive to make our software even better. If you have any more suggestions or encounter any further issues, please don't hesitate to reach out to our support team at (877) 675-4395 or [email protected]. Your satisfaction is our priority!

Replied 9/10/2023
Anthony
  • Industry: Judiciary
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
2
Customer Support
5

3.0
Reviewed on 15/04/2023

The new version of RazorSync still needs a lot of work

Great just need to fix new app

Pros

That it’s easy and simple to navigate where you are going when you are already dealing with a problem or situation out in the field. You don’t need your app to give you more problems.

Cons

How do you have to add a whole Nother step to get to your work orders or your work details and if the app does not load or completely load I have removed it from my phone and put it back in my phone. Everyone is having the same problem.

Ronda
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

4.0
Reviewed on 12/06/2023

New User

So far it has been good.

Pros

The ease of the technician invoicing and collecting payment in the field.

Cons

Information has to be entered repeatedly.

Response from RazorSync

HI Ronda - Thank you for the review. I am glad you are finding it easy to invoice in the field. If you need anything do not forget to reach out to the support team.

Replied 16/06/2023
Verified Reviewer
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/08/2022

RazorSync Great Software

I work with RazorSync Daily, we can see schedule, it is a great tool for time management in our industry.

Pros

I love that we can add new clients, and add multiples address, phone numbers, job title. We can see the daily schedule, run report, track services that we provide and need to be provide in the near future.

Cons

When you have a name connected to an invoice, can't be removed from the software so we have to delete all the invoices attached to that name or service address.

Response from RazorSync

Thank you for the great review! Remember to reach out if you ever need anything!

Replied 1/09/2022
Michele
  • Industry: Commercial Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

4.0
Reviewed on 5/11/2019

Good price for our purposes

We are a service business. We can schedule and easily move jobs by dragging and dropping. We can see on a map the locations of the technicians. There are some things you can customize, like color coding and status changes (like "need to reschedule"). When we show payment in Razorsync, it also checks it as paid in Quickbooks. The technicians can edit the description of each job, and send invoice immediately.
They can take photos and attach within the invoice or quote.
The customer service is excellent. Very nice people.

Pros

The scheduling, mapping, location tracking, ability to edit status of job with visual cues like color changes, Quickbooks link, invoicing and estimates.
I also like the user interface and visuals.

Cons

Unable to easily send an invoice or estimate to more than one email as a customer default.
We can't easily tell when an email has been sent.
We have to create some workarounds. For example, we service many apartments in many complexes per day and have to use the summary line to insert the apt. number. It would be too cumbersome to create an individual address with all the contact info for each apartment at the same complex.
Updates or improvements have been slow to happen, but I understand the new ownership should help.
I wish we could shrink or move some of the page layouts on the schedule page.

Response from RazorSync

Thank you for your review and feedback Michele! We are constantly working on updates and improvements to the software. I will pass your suggestions along to the team. If there is anything else we can help you with please do not hesitate to call 877-675-4395 option 2 for support.

Replied 7/11/2019
Johnny
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 6/11/2019

Razorsync For Landscape and Handyman Services

Overall razorsync is a game changer for any company that uses it. I have been a razorsync customer for over 5 years and plan on it staying that way.

Pros

These are all the reasons we use Razorsync
Good for:
CRM
Scheduling
tracking work history customers, especially customers with multiply properties
invoicing with QB integration
service reports w/ pictures
saving pictures in a work order
customers signature option
Tracking payroll hrs.
Tracking Field Tech

Cons

1. route optimization did work well for us, we had to always double check it and usually adjust it. we stopped using it because of this reason after about 90 days of using it when it first cam out. it may work better now.

2. Clocking in and out of work from a cellphone. isnt always as seemless as clocking in and out of work from a computer. Sometimes its doesnt clock people into or out of work and will get stuck syncing.
clocking in and out of work from a computer in usually always seemless and never an issue

3. Searching for a property is hard too especially for a customer that has 50 or more properties. finding he customer is easy but there is not an search with the customer account to search for a specific property. When you search for a property in the customer search using a property address, the search results produce only the company name the property is associated with.

Response from RazorSync

Thank you for the review Johnny! We truly appreciate your loyalty and recommendation! Please don't hesitate to call support at 877-675-4395 option 2 if you need anything! They would be more than happy to help you with any difficulties you may be having.

Replied 7/11/2019
MIchael
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/11/2019

Great Software

Very good. They are fast to respond to issues and will walk you through any issue you are having over the phone.

Pros

The ease of use from any platform. I have varying age technicians so their preferred method of use is different. Younger techs love using the phone app and older techs like the ability to use the computer as well.

Cons

There is no Purchase Order system. So when parts are ordered there is additional steps needed to get them into inventory. Instead of placing the order through the software and once they come in clicking a button to put them into inventory we need to order and then put them in once they arrive. This adds a step that we sometimes forget to do. We are a small operation without a parts manager so if we get busy and don't get the parts entered our inventory gets screwed up.

Response from RazorSync

Thank you Michael for the review and the feedback! We're so happy to hear that you think RazorSync is great!! Thank you for making us the partner in your business. Please connect with us if anything ever comes up!

Replied 13/11/2019
Lucinda
  • Review Source
Value for Money
5
Features
0
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/06/2016

Simplified Service App

We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point.
The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!!

Pros

Excellent Technical Support
Instant scheduling and dispatch
Easy estimating and invoicing both in office and service field
You can access the schedule from anywhere!
Endless reports
You can attach documents to work orders, contract, photos, forms, pics etc
Accepts credit card payments
Service techs can create their own work orders when emergency calls come in after hours
Constant updates to customers, example -en route, onsite, job complete Customers just LOVE this!!
GPS tracking on service trucks
Customer Portal allowing customers to access their accounts
You can make suggestions how to better the app for your use, Razor listens and productively works as a team
There is so much more don't I don't use and I cant comment on because we already had resources in place - for example
Payroll - we do in house
QuickBooks - We use other accounting package

Cons

Updates to the App can be a pain at times, but probably more so for me because the guys in the field call me for their technical support, usually they cant remember the login and panic . So truly not really a con for Razorsync!
Guess I cant find a true con, great job Razorsync!!

SARAH
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4.0
Reviewed on 1/11/2019

Needs some tweaks

Pros

It's intuitive & easy to use, and I like that it allows for as much detail and info as possible to be added to a work order. And in service, the more info the better!

Cons

when using on a desktop, the program lags when typing due to the autofill functionality. our database is quite large, which I believe may cause the lag. there are a few glitches that cause work orders to either duplicate or not populate at all. for example, from the schedule tab, if you search for a service request and drop & drag it onto the schedule to create a work order. when viewing the details of the work order, you must re-select the work order or you could potentially be editing the wrong work order. with a high volume operation, this can cause errors and confusion. also, it would be nice to have a way to view a work order report and, if possible, a quick view of the schedule from the customer screen, and vice versa. There's a lot of clicking back and forth between tabs that eats up a lot of valuable time.

Response from RazorSync

Thank you for your review Sarah. We're sorry to hear you've been having issues . Can you contact our support at 877-675-4395 or send an email to [email protected] to see if there's an issue we can help to resolve?

Replied 7/11/2019
Greg
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
4

3.0
Reviewed on 4/11/2019

Its OK

A lot of talk and nope can't change anything for you.

Pros

Its the best we have right now. Looking at other software.

Cons

The predictive addresses and customer names. No name only color on the phone app for the workers that are scheduled. Let's see rep is green and I think rep is lighter green and rep is light blue no maybe darker blue or reddish pink......I'm glad we only have a few employees otherwise I would have to open each scheduled time and see which employee has what job. Also I think it should be up to me on which permissions I grant you. The app will not work unless I grant you a few permissions.

Response from RazorSync

Thank you Greg for your feedback. We are sorry you are frustrated with portions of the app. Please contact our support team at 877-675-4395 option 2 or see an email to [email protected] to see if there's an issue we can help you resolve.

Replied 11/11/2019
Verified Reviewer
  • Industry: Retail
  • Company size: 11–50 Employees
  • Review Source
Value for Money
5
Features
0
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/06/2016

Short Learning Curve

If your looking for a field service app then look no further. And trust me we tried them all. Quockbooks, GoServicePro, Jobber, mHelpdesk, ServiceM8, should I go on. First of all if you need a mobile app that works on Android then these guys have you covered. Most if not all the apps I mentioned above only support Iphone. All of our techs have android phones. The learning curve is almost non existent. Give yourself 45 minutes and your already a pro. Everything is synced right to the techs phone. You control what they see and do. So also tracks them with bread crumbs do you know where their at. When they change the status of a work order to "In-Transit" the app send an email or text or both to the client. This frees up the technician time having to call the next stop. I could go on and on with all the great things this does. Been a customer for almost two years and wouldn't think about switching.

Pros

Tech GPS tracking, no learning curve, great support (always answers the phone and fast email replies), integrated credit card processing, schedule by calendar view which is great, customizable, they host on a very fast server so there's no lag switching screens or loading multiple modules, customer portal, integrates with all popular accounting software if your already using something different. (There's accounting module works great).

Cons

Wish they had come up higher in the search when I Googled "field service tech software". I would haven't off had to go through all the other apps before finding them.

They are always upgrading and improving the mobile apps (for both Iphone and Android). I wish they would send out a email to let us know so we can let our techs know to update their phones. Not a huge issue but that's the best I could come up with for the "Cons" section.

Jack
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4.0
Reviewed on 9/11/2019

Razor sync imrovments

very good. site could be a little more eye popping. buttons more bubbly. needs to be easier to get around. not all buttons are obvious to find.

Pros

Lots of features. There is an app which is helpfull.

Cons

Want to add multiple people to one job so i dont have to create multiple work orders. There also needs to be an easier way to view all work orders for one site. Also should be another selection for status of work order such as "incomlete-return needed" or "incomplete-end of day". Could also make it so that work orders dont need to be in consecutive days. I would like to be able to have something scheduled on Monday and be able to come back on Wednesday and still be able to access my notes from that monday because i am still working on the same thing. It would be helpful to organize jobs that were cancelled or restructured or a return site visit needs to be done to be put in a place so i know what waasnt completed that week and what is needed to get back to. Tab on calender for sick days or vacation days. Let us export to excel document or word document.

Response from RazorSync

Thank you Jack for the review and the feedback! Our Gen 7, which is slated to come out sometime next year will have some new features which will make finding the buttons much easier along with other enhancements! If you ever need anything please feel free to reach out to us.

Replied 11/11/2019
Amber
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/11/2019

Awesome Product....best accounting function of similiar products

Razorsync has been an exceptional tool to add to our business. Easy to use and our techs love the map function. Having mobile capability is mostly used for our business and has been a God send for the field.

Pros

I really love the accounting function and how invoices can sync to Quickbooks.

Cons

Would be great if the system would send email/text reminders of appointments to customers the day of the appointment. This would definitely lower call volume. Also, do not like that I have to create a customer then a service request/work order item to see where a customer can be scheduled for routing. Wish that there was a function where I can put in an address and the system could tell me what day where I would be within 1-5 miles of the address for routing purposes.

Response from RazorSync

I am glad to hear you think RazorSync is awesome! Thank you Amber for the great review! If you ever need anything don't hesitate to reach out to us.

Replied 7/11/2019
Susan
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
1

4.0
Reviewed on 16/03/2021

Support and Ease of Use

Still deciding, have not reached a year yet and still have several problems a month that getting help with can be difficult. We are a summer business so if problems have not subsided may look for other option in the fall.

Pros

Price and ability to work with Quick Books.

Cons

No inventory tracking, no training videos, training received was inadequate, salesman knew more than the guy that trained me. Customer support is hit and miss, if you get one of the good techs it is golden but if you don't it can take days/weeks to get answers OR you receive answers that have nothing to do with your questions OR are told what you sent them isn't a problem when it is when you are getting error messages. Not able to get a tech on the phone very easily to work through a problem. Every time I have reached out for help with support I am receiving the person that I am having issues with is the person that contacts me, THAT IS NOW HOW TO SUPPORT YOUR CUSTOMERS.

Response from RazorSync

Good Morning Susan, I'm so sorry for this frustration, but I really appreciate you bringing these issues to our attention. I am going to connect with our Operations Manager to address these issues! If you have some more details, please email me directly! [email protected]

Replied 24/03/2021
Jerry
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
2
Ease of Use
3
Customer Support
2

3.0
Reviewed on 1/11/2019

Good product for smaller companies, reporting and flexibility are limited, customer support...

Initially, tech support was very responsive, and changes were made to the program to improve the product. Now, tech support is done at a lesser level of knowledge. If they cannot solve the problem they just don't reply. If pushed, the reply is typically "that service is not available at this time, but we are looking into it". It seemed like initially tech support were the designers, now they are operators answering phones.

Pros

It was easy to use and set up. Worked ok until we reached 20 + employees

Cons

Having to enter the same information multiple times, lack of customizing reports. Basic reports do not work. Not able to receive multiple payments against a work order. No way to pull multiple techs into one invoice, except manual cut and paste, no merging. No way to pull jobs forward except manually one at a time. No way to flag jobs left behind. No method of customizing work order creation, to make certain fields mandatory or optional. Cannot add additional fields such as payment method.

Amanda
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

3.0
Reviewed on 6/11/2019

Great Starter Software

Pros

RazorSync is a great 'first-time' software to use for a company that has a smaller capacity of work orders. We've had a good overall experience thus far, the reports look great when printed out or sent to customers via email, the tiers are useful in the Service Items section as we have customers who are eligible for discounts. The onboarding rep did amazing and answered all of our questions as well!

Cons

Upon the growth of our company, we've noticed that there needs to be more integrations for maintenance customers - autoscheduling, auto-invoicing (recurring), and tracking in general. We were able to label them under the tiers and tie them to a discount though, which made things easier.

Response from RazorSync

Thank you for your feedback Amanda. We are grateful to be able to help your business. We love hearing your company is growing! !! Please reach out if you have any questions, our team is always happy to help!!!

Replied 11/11/2019
Marisa
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

4.0
Reviewed on 7/11/2019

Good Product

Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price.

Pros

I like that I can track employees and schedule and that they can all see there jobs without even coming into office and I can add and subtract jobs without them coming in. I like that I can work from anywhere.

Cons

I don't like that its complicated for my guys to look at original work orders and pictures that are attached and that I cant send a copy of the original work orders with a receipt for some companies they require that now I have to download receipts then send the original signed and added to work order via email and not send through razorsync. it would be nice to be able to attach my work orders that I edit and change along with my bills through razorsync.

Response from RazorSync

Thank you for your feedback Marisa. Give us a call at 877-65-4395 and then option 2 for support when you have a moment. Our team would be happy to help you with the issues you are having with the app. We look forward to hearing from you!

Replied 8/11/2019

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