Property Meld

Pros

The ease of use for this program is unlike any other. Tenants are able to file complaints, schedule maintenance appointments, and even pay invoices. It makes tenant housing maintenance a breeze!

Cons

The interface is very simple and easy to navigate. Can't complain!

Pros

Outstanding Customer Service

High-Quality Results

Efficiency and Reliability

Cons

South Dakota... LOL - I mean the Whiskey Bar downtown is fun but....

Pros

I like that repairs can stay separate from other sources. Its a one stop shop. I like the multi chat interface, that is very nice.
I used to love meld a lot before this new experience.

Cons

The new meld experience.
It is made horribly.

Pros

Easy to use and learn, this new roll out is very different, but still can grasp the changes in a fair amount of time

Cons

The big change and price for reports is a little high

Pros

We were at a bad spot before brining on Property Meld for our service tickets. In one month our team was able to handle 3x more tickets than before with this software. Our tenants are happier, our vendors are happy, and further our service coordinators are not overwhelmed

Cons

Implementation went alittle rough but, the customer service team was able to help and turn it around.

Pros

The ability send multiple estimates and limiting the time vendors have to accept the work order.

Cons

It doesn't integrate well with AppFolio.

Pros

The idea of this software seemed to be spot on but the functionality was not there. This is a good product for a small property management company but is a bad idea for larger companies when there are better solutions available.

Cons

We were misled during the sales process and told basically that we could use the functionality of the in-house maintenance side of the software and that it would sync to our Buildium billing. That is not possible with this software right now. It does NOT do that. You have to manually create your own invoices if you are tapping in to the in-house side of Property Meld. If you use the vendor side of the software, the invoices sync but the accounting categories do not sync. So you STILL have to manually update and create EVERY billin Buildium in order to have proper accounting. With 12 full-time maintenance techs on staff, switching to this software would've caused us to have to hire another full-time admin to deal with all of the manual billing and accounting needs that would arise. The staff at Property Meld were more concerned with making a sale than actually ensuring the software was a good fit for our company.

Pros

Property Meld integrates nicely with Propertyware and provides us with the ability to know in real time where our techs are and what they have accomplished. In the past we had to wait for the paper slip to return.

Cons

Not all of our tenants use Meld. We are working on training our existing residents on the new platform. [sensitive content hidden] provided us with some great resources to push out to our staff and the tenants.

Pros

Support is amazing. The sales, onboarding team, and accounting worked with us for a custom launch timeline after our company delayed the release . [sensitive content hidden] specifically were all great.

When we started sending expenditures back to Buildium there was a sync error. I simply used the live chat feature and someone started a zoom call for over 2 hours helping us refine the process and get it working immediately.

Cons

The cons are also the pros. It's a very complex software with a lot of capabilities so it takes some time to refine and learn. Excited to see hoe powerful it becomes over a year of our team learning how to use it.

Pros

Nothing - the platform does not work for us

Cons

This requires all users including the vendors, owners, and tenants to create accounts outside of your property management software. Expecting vendors to do this is ridiculous.

Pros

• Outstanding customer service
• Easy to deploy for the company. Extremely smooth transition.
• The boots on the ground maintenance techs love it.

Cons

• Would like to see a little change in the notification settings.

Cons

I never proceeded with setting up the product and they still charged me for the service. They made no attempt to resolve my concerns and I never received a refund. I have contacted customer support several times without a response.

Pros

Not much, easy to fill out some of the forms

Cons

It approves the schedule before it. Approves the job work order. Then by the time it approves the work order my personal schedule has already altered. Property mailed. Also failed to give me final approval. Their upload for before and after pictures is not sufficient it will not let me properly load up quality size pictures. It’s very impersonal and I’m sure it’s great for all of the lazy landlords but real pain do use if you are a vendor trying to feed your family and stay on schedule

Pros

They have great sales people to convince you to buy their product

Cons

Tenants and vendors hated it. Meld makes you sign a year contract and when their product doesn't work (as they know it won't), you have to pay a huge sum to get out of the year contract.

Pros

It is nice to know that some of our property manager clients have a system for keeping records of work orders submitted to vendors.

Cons

Lack of information submitted to vendors, disrupts vendor's normal processes, inefficient for vendors to use, makes communication difficult.

Pros

The customer service and time saved for our property managers

Cons

I wish it could pull new properties from our enterprise software.

Pros

Every time we suggest something they actually consider it and help make them better. It has been wonderful working with them

Cons

When ever you set up the account I do wish it asked if you want to be notified of the following. As of now you get notified of everything which can bog down your email

Pros

Property Meld had SMS communication that allowed us to move back and forth between vendor, tenant, and owner that was great to use.

Cons

The ability to use for our internal employees, not vendors, was challenging.

Pros

I enjoy the instantaneous sharing and communication I can have with our vendors and owners.

Cons

Melds- vendors can complete and close out the meld
There is currently not a great back button feature. I have not been able to go back and forth between pages, having to manually click on different hyperlinks complicates the ease of use.
Status- please add more status features

Pros

It has great potential. Relatively reasonable pricing.

Cons

Does not work with vendor software, the response, fire your vendor. Tenants doesnt like it, staff doesnt like it.

Pros

Ease-of-use and simple functionality. Other software we reviewed to track maintenance seemed to offer so much more than just maintenance, making the interface confusing. Searching for properties, open repair tickets, status of repairs, etc is easy to find, and the software is very intuitive to use.

Cons

Integration of financial reporting would be nice, but then I am concerned we may loose some of the simple functionality and ease-of-use of this software.

Pros

This has allowed tenants to report issues as they arise 24/7. It also allows vendors to schedule directly with the tenants for repairs which keeps us from needing to be the middleman with calls and emails back-and-forth. It really is a timesaver

Cons

So far so good! I have yet to experience any regrets.

Pros

I like how easy it is to submit a maintenance issue with the home we are renting. You are notified of updates immediately. Being that it's a app it's good for use after business hours.

Cons

I hate my rental company waited so long to get this. I prefer this over calling into the maintenance line any day.

Pros

I absolutely love it when property managers use this product. I own a cleaning service, and this software easily sends new assignments via email, allows you to communicate with the manager through the software, and invoice each job easily directly through the software. You can see the status of all jobs at any time, including whether or not it has been completed, or whether or not it has been paid.

Cons

Nothing, I wish more property managers used this product, they'd be a lot more organized

Pros

We are now able to talk to our vendors and residents in real time! YES!!! The live chats, instant push notifications and accountability for all parties is priceless. Exactly what we were looking for. It's incredibly refreshing to work with such a forward-thinking company that actually values and implements our suggestions!

Cons

We know that you are a young company changing an otherwise out-dated and antiquated industry. Just hurry up, we can't wait to see what is up your sleeve next!