--- description: Review of PIMS Dialer Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PIMS Dialer | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [PIMS Dialer](/software/150385/pims) # PIMS Dialer Canonical: https://www.softwareadvice.co.nz/software/150385/pims Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/150385/pims?page=2) > The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a state-of-the-art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small. PIMS Dialer is a call center solution that offers dialer and PBX solutions built-in for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound caller ID can be adjusted to a specific campaign, varying based on lists and area codes. Blended sessions give agents the ability to handle outbound and inbound calls. They can call unlimited alternate numbers until they’re able to reach someone. The system will also schedule an automated call back for specific agents or the first one who can take it. Time zone restrictions account for different states and days of the week. Management can easily monitor or barge calls for compliance, improving the overall customer experience. > > Verdict: Rated **4.5/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 21 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pimsware - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$150.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: $150 per user, per month. Pims Auto Dialer offer straightforward and affordable pricing per user, per month with unlimited outbound domestic minutes, no minimum users and no lengthy contracts. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, Georgia, United States ## Features - API - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Scheduling - Call Scripting - Call Transfer - Caller ID - Campaign Management - Campaign Specific Caller ID - FCC Compliance - FTC Compliance - IVR - Inbound Call Centre ## Integrations (3 total) - SugarCRM - SurveyMonkey - Zoho CRM ## Support Options - Email/Help Desk - Phone Support ## Category - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) - [SIP Trunking Providers Software](https://www.softwareadvice.co.nz/directory/425/sip-trunking/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [Auto Dialer Software](https://www.softwareadvice.co.nz/directory/1564/auto-dialer/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.co.nz/directory/1694/auto-call-distribution/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Dialpad](https://www.softwareadvice.co.nz/software/74028/dialpad) — 4.2/5 (562 reviews) 3. [Aircall](https://www.softwareadvice.co.nz/software/77031/aircall) — 4.2/5 (458 reviews) 4. [CTM](https://www.softwareadvice.co.nz/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) 5. [Kixie PowerCall](https://www.softwareadvice.co.nz/software/28441/kixie-powercall) — 4.6/5 (293 reviews) ## Reviews ### "Had a good experience using the software." — 5.0/5 > **Keith** | *12 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: The ability to make multiple telephone calls at high speeds. The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls. > > **Cons**: The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless. > > Increase efficiency in making bulk dialling. ----- ### "Maximum Functionality at minimal price" — 5.0/5 > **Joel** | *9 November 2016* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns. > > **Cons**: The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand. > > When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance\! I really enjoy working with this company and look forward to long lasting business relationship with them. ----- ### "Open source dialer-great value for money\! Great service and support." — 3.0/5 > **Ekaterina** | *24 July 2015* > > I have been working with dialers since 2011. Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites. On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri\! Great company, great service and unmatched value for the money\! Highly recommended\! ----- ### "So glad to have found PIMS" — 4.0/5 > **Jon** | *9 November 2016* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: It's very dependable, gets the job done > > **Cons**: The design is unattractive > > PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and ----- ### "User friendly" — 5.0/5 > **Michael** | *10 January 2017* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The features it has everything you can think of. > > **Cons**: The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step > > The Pimsware team has been great and easy to work with\! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/150385/pims?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/150385/pims) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data