About Melio






Melio pricing
Melio has a free version and offers a free trial.
Alternatives to Melio
Melio Reviews
Feature rating

- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
fast and easy payment processing
At this point in the Melio Payments review, I can honestly say that it's worthwhile to try, particularly given that it's free. For freelancers, accountants, and small enterprises, it's a fantastic financial solution. The latter group may automate their bills or payments and handle all of their customers from a single platform.
Pros
A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless
Cons
Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Melio is the best and works seamlessly with QBO
There were a few kinks at first but most of them have been worked out, the customer service is great. I have enjoyed working with them to fix issues or work out bugs. The ease of the app and ability of the integration with QBO is unprecedented and has seriously saved me hundreds of hours for each client that I handle bookkeeping for. I love how quick and easy it is, and it's all in one platform, incoming, outgoing and history. I love everything about Melio.
Pros
The fact that it is free for ACH and has the integration with QBO. It has become my go to for my clients and bill paying and payment processing. I can track all of there A/R and A/P and submit payments or receive payments with a click of a button, makes it so easy and simple. I recommend to my clients and I use it myself almost daily. I love how it gives you options, you pay the fee or your customer does, they make the call on how they want to be paid via check or ACH. It just makes sense.
Cons
The fact that the ACH option still takes sometimes 3, 5 or even 7 days to receive does put a strain on cash flow for some clients. The processing of checks also seems to take a really long time, sometimes I will get a bill in and go immediately to setup payment and it states the received date would still be after the due date which makes it frustrating at times. I appreciate the 2 checks a month for free before charging and realize it can't all be free, but it was nice when it was free. I also wish they had more business to person options, not just B2B. This would be super valuable for Non-profits to save on processing fees as well as some MLM businesses.
Response from Melio
Hi Jaime, thank you for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Took My Client's Money
I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they are when you file a claim
Pros
Ease of use................................
Cons
Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.
Response from Melio
Hi Darla, we'd love the chance to investigate this further. We don't have enough information here to find you in our system, please email us at [email protected] with "Capterra review: Urgent" in the subject line and our support team can connect with you.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Melio helps me get my vendors paid easily and on-time FOR FREE!
Pros
Melio integrates VERY WELL with QBO. I'm able to set up vendor bills/payments with a simple approval workflow quickly and easily. My vendors can choose how they are paid (paper check or direct deposit) and I can choose how to pay them (bank account or credit card). Paying with a bank account is FREE!
Cons
I'm finding that my vendor addresses don't carry over from QBO to Melio, so the first time I pay a vendor in Melio I have to type in the vendor address in Melio, even though it's already set up in QBO. It's a minor inconvenience that I'm hopeful Melio will fix. (Their customer support is great!)
Alternatives Considered
BILLReasons for Choosing Melio
We switched to Melio because we wanted a cost-effective way to pay vendors without printing paper checks in the office.Switched From
Quickbooks OnlineReasons for Switching to Melio
Bill.com is SO EXPENSIVE- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Love it so far
Great! I am very happy with all features Melio provides and will recommend it to anyone who needs a payment processing system.
Pros
I love Melio. It is very easy to use, and really convenient. I am able to provide more services while spending less time per client. Thank you!
Cons
I had a problem with a Wire transfer once, I haven't tried it again to know if the issue was fixed. Will update when I use it again.
Alternatives Considered
BILLReasons for Choosing Melio
Bill.com was much more expensive and provides almost the same features.Switched From
BILLReasons for Switching to Melio
Pricing and a clientResponse from Melio
Hi Milena, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio