About Melio

Melio is an accounts payable solution that helps small businesses manage online payments via bank transfers and debit or credit cards. Key features include payment scheduling, automated data synchronization, reporting, invoicing, payment reminders and more. Melio enables employees to manually add vendor or billing details and upload documents or invoice images on a unified platform. It allows administrators to invite accountants or team members from different business units, define role-based permissions and control approval workflows to streamline payment processes. Additionally, the centralized dashboard lets accountants view multiple client accounts and track the status of their payments in real-time. Melio supports integration with QuickBooks, allowing users to automatically schedule payment transactions and synchronize financial data with their accounting systems. The application is available to users for free and a processing fee is charged for credit card transactions. Support is extended via online measures.
Melio Software - Melio payment messages in inbox
Melio Software - Melio clients
Melio Software - Melio add a company account
Melio Software - Melio payment messages in inbox - thumbnail
Melio Software - Melio clients - thumbnail
Melio Software - Melio add a company account - thumbnail

Melio pricing

Melio has a free version and offers a free trial. Melio paid version starts at N/A.

Pricing Details:
Subscription fee: Free Credit card transaction fee: 2.9% Bank transfer or debit card transaction fees: Free
Free Version:
Yes
Free trial:
Yes

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Melio Reviews

Feature rating

Value for Money
4.3
Functionality
3.9
Ease of Use
4.2
Customer Support
3.7
5 reviews of 129 View all reviews
Tru M.
  • Industry: Fine Art
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/03/2022

Still haven’t dived in too deep but I like it

It’s a thought to. Put to the side for when I create. My budget

Pros

It’s availability and the expertise by which it was made

Cons

The price is too high for me right now.

Response from Melio

Hi Tru, thank you for taking the time to post this review. Just to verify, Melio is free to use. You will only be charged a 2.9% fee if you pay via credit card. We hope you choose to use Melio!
Best,
Team Melio

Replied 1/04/2022
Beverly M.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 28/04/2022

Good unless you need a critical payment to be processed immediately

Up until the failed same-day payments, it had been a pretty good way for us to send out payments without having to get checks signed. I am very disappointed with the same day payment issues though.

Pros

It's free and can be used by the owner from his cell phone.

Cons

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

Melissa F.
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 1/06/2022

Missing Payments and No Customer Service

Numerous payments were never received by vendors. If payments are expediated they are supposed to be sent out via Fed-Ex yet they are unable to provide tracking information. The only way to contact them is via chat and there is no way to speak to anyone other than the rep you get. They will not escalate any issues

Pros

In the beginning, they were ok. It was a low cost option

Cons

Transaction dates import incorrectly. No way to track payments. Customer service is terrible. No phone support no way to escalate.

Response from Melio

Hi Melissa! So sorry this experience with us has been less than stellar. We value your feedback as it is helpful with us improving. If there's anything we can assist with currently, please email us at [email protected] noting this review and we'll be sure to get to the bottom of it.

Best,
Team Melio

Replied 6/06/2022
Melissa M.
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 31/03/2022

Melio helps me get my vendors paid easily and on-time FOR FREE!

Pros

Melio integrates VERY WELL with QBO. I'm able to set up vendor bills/payments with a simple approval workflow quickly and easily. My vendors can choose how they are paid (paper check or direct deposit) and I can choose how to pay them (bank account or credit card). Paying with a bank account is FREE!

Cons

I'm finding that my vendor addresses don't carry over from QBO to Melio, so the first time I pay a vendor in Melio I have to type in the vendor address in Melio, even though it's already set up in QBO. It's a minor inconvenience that I'm hopeful Melio will fix. (Their customer support is great!)

Alternatives Considered

Bill.com

Reasons for Choosing Melio

We switched to Melio because we wanted a cost-effective way to pay vendors without printing paper checks in the office.

Switched From

Quickbooks Online

Reasons for Switching to Melio

Bill.com is SO EXPENSIVE
Kate B.
  • Industry: Staffing & Recruiting
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 17/12/2020

Melio Feedback

I am happy with the product, especially since it is free for the functionality I am using it for. I would be willing to pay a small fee (at least the cost of a stamp) to have live checks be processed and mailed on the same day that the payment is processed.

Pros

I love that I can pay all invoices without printing and mailing checks. It is also great that the program completely integrates with QuickBooks so the bills show up automatically in Melio, and with a few clicks I can pay all of the bills.

Cons

It takes over a week for a live check to be delivered to a vendor, which is a long time.

Alternatives Considered

Bill.com

Reasons for Switching to Melio

I loved the fact that it was free, and had all of the functionality that I was looking for.

Response from Melio

Hi Kate, thank you for taking the time to post such an excellent review. We are glad Melio has been able to save you time and busywork. We are currently working on a fast check feature and it should be available soon, so stay tuned.
All the best,
Team Melio

Replied 20/12/2020

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