ServiceWorks

Pros

So many feature dedicated to our line of work; appliance repair.

Cons

Not very easy to figure out at first but once you get the hang of it, it is smooth sailing.

Pros

We really like being able to invoice and schedule from the same program

Cons

Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers

Pros

It has potential to be good software, but the mobile app is entirely unusable due to bugs and constant crashes.

Cons

The mobile app has more bugs than the Amazon rainforest. It is literally unusable. When the issues were brought up during the onboarding process nothing was resolved, they just said to keep trying to use it. This is very subpar software that is so buggy it should not be released yet.

Pros

ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. The reports are very diverse and give you eery type of KPI you could be looking for. The Customer data entry screen is very high functioning and helps you to track everything from basic customer information to warranty claims to advertising ROI.

Cons

The integration between the mobile app and the main system still has a few glitches especially when the techs are not near wifi signal

Pros

Can sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others.

Cons

Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last.

Pros

When it works it’s a great software. 80% of the time, the software works 100% of the way it should

Cons

Support. Or lack thereof. We raise tickets and they get closed without any action. We reopen them and get zero response. Waiting on an urgent ticket and all I’ve been told is “try back in 2-5 days”. Also have a ticket that’s been open for a year

Pros

It’s mobile friendly and works on the tablet so we can go paperless

Cons

They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is

Pros

I cannot think of a single thing I like about service works.

Cons

Everything. The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support. This service is awful.

Pros

New system I had to changeover from another vender but need more training to use all features

Cons

Need more training and if have a question need phone number to call and get answers quickly.........aloha

Pros

Once the company database is compiled and a user is trained the system is easy to use.

Cons

The inability to unenroute a technician if for whatever reason a technician has to reroute.

Pros

The tool itself is a good tool and has alot of great feartures

Cons

Awful experience. Program was just simply not a good fit for our needs. We never launched and they refused to refund the $2000 for the one-year usage for the program.

Pros

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Cons

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Alternatives Considered

Reasons for Switching to ServiceWorks

Pros

ServiceWorks helped me and my team achieve fast and great results with customers. Dispatch and technicians were great in terms job postings and enrouting

Cons

It rarely crashes. But I guess that’s normal since every app does

Pros

It works most of the time. Could be faster considering the volume we do.

Cons

It's slower than any other system I've ever used.

Pros

Easy to use straight forward and functions as it should

Cons

Sometimes can be a little glitchy here and there

Pros

It’s easy to use and it’s very self explanatory

Cons

I was struggling to log in when I first started using it and struggling to view my jobs

Pros

I appreciated the way my sceduel was layed out

Cons

When i try to use the app on moble it is full of bugs and dosent seem to keep a cash when im offline then update

Pros

I like how they will make things work. They are open to ideals

Cons

The scheulde time frame needs to go into the ditch. It works but I don't care for it myself.

Pros

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

Cons

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.

Pros

The only thing I like about this program is the customization that we can do in the configuration.

Cons

There is a lot of redundancy in a lot of areas of the program. Also, when we migrated from Swiftlink to Service Works, a lot of our information didn't migrate properly, so I can't even use the reports feature to do billing. It is not and never has been accurate. Also, a lot of areas have too many steps that could be simplified.

Pros

like the service scheduling and the service work order detail on the work orders!pos is good to be able to use the scheduling right from the pos invoice..

Cons

at first i did not like the reports section , but now i have talked to support and have had some reports taylored to our needs

Pros

Scheduling of service calls .

Cons

We have had nothing but problems with the software and functionality.

Pros

as a simple recurring service based business, it does all i need it to.

Cons

All the automations that I need as a bin cleaner are there, but they are all the basic versions. for example, auto text reminder automation is great but I cannot change what time that text goes out. I also cannot see all my customers on a map; which is key to understanding my business.

Pros

The ease to locate customer's repair histories

Cons

Sometimes the updates create issues with using the software the morning after

Pros

We like the ease of booking, scheduling and dispatching service calls.

Cons

Configuring wasn't as difficult as we expected but did take some time to get where we wanted. Team was super responsive though and I have no complaints.