---
description: Review of Synthetix Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Synthetix | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Synthetix](/software/148378/synthetix-faqtagent)

# Synthetix

Canonical: https://www.softwareadvice.co.nz/software/148378/synthetix-faqtagent

> faqtAgent by Synthetix is a cloud-based multichannel self-service customer service solution for call center agents. Suitable for organizations of all sizes, its self-service feature enables customers to quickly and accurately answer questions themselves.


faqtAgent’s FAQ search works by using natural language processing (NLP) for quality matches to customer queries. Its learning algorithms automatically reorganize its structure of knowledge base after each customer interaction to present relevant results.


The solution can be integrated with the vendor's live chat customer service solution, which enables escalation to live Web chat with call center agents without major interface change. The online editing feature enables security measures, such as editorial permissions, approval processes and granular logging.


faqtAgent also has a built-in management analytics to access reports on the usage of an organization’s FAQ knowledge base by date ranges and automatic summary email on daily, weekly and monthly basis.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Synthetix
- **Location**: Takeley, UK
- **Founded**: 2001

## Commercial Context

- **Starting Price**: £1,000.00
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Guernsey, Isle of Man, Jersey, United Kingdom

## Features

- AI/Machine Learning
- Alerts/Escalation
- Autoresponders
- Canned Responses
- Catalog Management
- Chatbot
- Collaboration Tools
- Content Management
- Contextual Guidance
- Customer Database
- Customisable Branding
- Decision Support Software
- Discussions/Forums
- File Sharing
- For Developers
- Full Text Search
- Intent Recognition
- Knowledge Base Management
- Knowledge Management
- Live Chat

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software)

## Related Categories

- [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software)
- [Higher Education CRM Software](https://www.softwareadvice.co.nz/directory/3231/higher-education/software)
- [Banking CRM Software](https://www.softwareadvice.co.nz/directory/336/banking-crm/software)
- [CRM Software for Hotels](https://www.softwareadvice.co.nz/directory/339/hospitality-hotel-resort-crm/software)
- [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews)
4. [Inbenta](https://www.softwareadvice.co.nz/software/9762/inbenta) — 4.7/5 (13 reviews)
5. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (990 reviews)

## Reviews

### "Willing to go the extra mile\!" — 4.0/5

> **Bimal** | *24 May 2019* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: The amount of granular data that is available to the user
> 
> **Cons**: Load times over broad date ranges can be long.
> 
> I have been working with Synthetix for nearly 2 years. In that time they have been very accomodating in allowing us to customise our MI requirements and have strived to match our expectations when relying on customer data.

-----

### "Synthetix Live Chat" — 4.0/5

> **Paula** | *1 March 2019* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: The support from the Synthetix team is always on point, the technology is great and Synthetix go a step further providing a human touch to their customer support. The platform is regularly updated with new innovative features that help us deliver a first class live chat customer experience. The UI is feature rich and easy to use, downloadable dashboards provide insight into customer trends. The Live key press feature helps users anticipate the query speeding up response times. A unique section of the platform invites feature requests from customers including a voting system to rate the most useful requests. This is a brilliant way to listen to your customers building future designs to meet their needs.
> 
> **Cons**: From an administration perspective the trigger management system uses a different platform and to have all functionality  on one platform would increase ease of use.
> 
> Working with Synthetix means we have customer support available on all channels allowing customers to complete their journey on their preferred communication channel. We now have more opportunities to tap into customer insights using Synthetix technology. I am confident Synthetix will continue to deliver tools and techniques to stay one step ahead in a constantly evolving business environment.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/148378/synthetix-faqtagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/synthetix-faqtagent-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/148378/synthetix-faqtagent> |
| en-GB | <https://www.softwareadvice.co.uk/software/148378/synthetix-faqtagent> |
| en-IE | <https://www.softwareadvice.ie/software/148378/synthetix-faqtagent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/148378/synthetix-faqtagent> |

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