About EngageBay CRM
EngageBay CRM pricing
EngageBay CRM has a free version and offers a free trial. EngageBay CRM paid version starts at US$14.99/month.
Alternatives to EngageBay CRM
EngageBay CRM Reviews
Feature rating
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great Value and Service
Pros
It's developer-friendly - important when you want to customise something like a contact form or email.
It's very easy to navigate and figure out.
Support is great - very fast and helpful.
It does so much for such a reasonable cost compared to competitors.
Very stable and reliable.
Cons
Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.
Reasons for Choosing EngageBay CRM
It did far more than Mailchimp for a similar price.Switched From
MailchimpReasons for Switching to EngageBay CRM
Price, but also the initial experience of using their free account - which has a lot of features.- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Loving Engagebay cause of its impressive features
Pros
Sales feature are awesome, CRM Functionality and Marketing Dashboard are very good in use and reliable Also I use it to manage my sequence, campaigns and much more client data + live chat + appointment scheduling, its useful
Cons
Quite expensive for every use and support sometime can be complex
- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Absolutely horrible!!
I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on.
Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.
The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??
Absolutely disgusting and shameful business practices!
They then tell me that the problem is not on their end and insist that every contact has an invalid email address.
With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this.
Avoid at all costs!
Pros
At first I liked what it offered for the free plan (things that other similar services didn't offer for free).
Cons
It doesn't work at all and the support team asks you to purchase credits for it to work.
Response from EngageBay
Hi there, sorry to know about your experience with EngageBay.
Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce.
To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions.
Seems like the other service you used has a built in validation service and hence the bounces were limited.
I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Value for Money makes it an Excellent Replacement
Very happy with the product due to it's price point, overall customer support and features. Some things did take getting used to which would be true of any new product, but it is packed with features and functionality a lot of which we haven't even tapped into yet such as a built-in helpdesk suite. At the moment we're just using it for contact management, e-mail marketing, automation and some CRM features.
Pros
It is extremely feature rich, has very few limitations, one of the best customer support responses I've had with chat features to get issues addressed within a short time, accessibility of the team, unlimited tagging which is crucial to our way of doing business. It's an entire suite that one needs to use. We've still not used all the features and I'm looking forward to use and implement what we have access to as a product.
Cons
There is one pesky irritating thing and that is copy/pasting from a document like Word into the e-mail editor that destroys the formatting. To be fair this has been a problem with all of the ones I've used in the past as well.
- Industry: Marketing & Advertising
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Great range of features in a single bucket of tool!
Very Good I would say because most of the cons are something that the engineering team of engage bay are planning to fix in coming quarter release.
Pros
Multiple features in a very economical price, can suit any small to medium scale business. Easy to use and can create built and implement anything of your choice.
Cons
Some modifications in the automations are needed as addition of multiple values in choice nodes, there should be option to create multiple scoring fields, exporting the statistics of automation performance or campaign performance is missing, no choice drop down to check if lead has filled out form or not (only trigger is available). Landing page designing is a bit tricky as in single section sometimes images don't fit and then you have to resize the image externally and import again, meaning no inbuilt feature to resize images.
