--- description: Review of CallFinder Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CallFinder | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Speech Recognition Software](/directory/4139/speech-recognition/software) > [CallFinder](/software/144949/callfinder) # CallFinder Canonical: https://www.softwareadvice.co.nz/software/144949/callfinder Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/144949/callfinder?page=2) > CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of customer interactions. The platform enables organizations to handle speech-to-text transcriptions using speech analytics capabilities. CallFinder lets enterprises monitor customer interactions to view the performance of agents, identify improvement areas and provide targeted training using call scoring technology and real-time data. The built-in speech to text transcription engine automatically scans client interactions to identify customer sentiments and emotions, enabling organizations to improve customer experience and agents’ skills. Additionally, supervisors can store, view and share call recordings with members across departments. CallFinder enables managers to gain insights into agent strength, improvement opportunities, trends and other metrics via analytics and statistical reports. Pricing details are available on request and support is provided via phone, email and other online measures. > > Verdict: Rated **4.7/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 12 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallFinder ## Commercial Context - **Starting Price**: US$999.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing starts at $999 based on monthly hours of recording. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Ad hoc Reporting - Annotations - Assessment Management - Audio Capture - Automatic Call Distribution - Automatic Transcription - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Reporting - Call Scripting - Call Transfer - Campaign Management - Customer Experience Management - Customer Service Analytics - Dashboard - Data Connectors - Data Discovery - Data Security ## Support Options - Email/Help Desk - Phone Support ## Category - [Speech Recognition Software](https://www.softwareadvice.co.nz/directory/4139/speech-recognition/software) ## Related Categories - [Speech Recognition Software](https://www.softwareadvice.co.nz/directory/4139/speech-recognition/software) - [Business Intelligence Tools](https://www.softwareadvice.co.nz/directory/4336/bi/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [Sales Coaching Software](https://www.softwareadvice.co.nz/directory/4369/sales-coaching/software) - [Qualitative Data Analysis Software](https://www.softwareadvice.co.nz/directory/4695/qualitative-data-analysis/software) ## Alternatives 1. [OnviSource OmVista](https://www.softwareadvice.co.nz/software/447717/onvicord) — 4.6/5 (5 reviews) 2. [Tableau](https://www.softwareadvice.co.nz/software/1940/tableau) — 4.6/5 (2348 reviews) 3. [Looker](https://www.softwareadvice.co.nz/software/140986/looker) — 4.5/5 (282 reviews) 4. [ActivTrak](https://www.softwareadvice.co.nz/software/76251/activtrak) — 4.5/5 (577 reviews) 5. [Phocas](https://www.softwareadvice.co.nz/software/116310/phocassoftware) — 4.7/5 (132 reviews) ## Reviews ### "Callfinder could help your Company" — 4.0/5 > **Brandyn** | *12 February 2019* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: Very easy to use and straightforward. The Customer support is top class and you feel like you have a partner who is fully engaged to figure out your businesses particular needs. > > **Cons**: Wish it had functionality to pick up customer sentiment. More ability to create your own searches. ----- ### "A great product, with lots of new inovations" — 5.0/5 > **Steve** | *30 September 2019* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none\! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them. > > **Cons**: Some of the newer features have limited functions, but those are being addressed in a timely manner. > > This is our company's first venture into speech analytics, and it has been non stop learning\! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims. ----- ### "Needs some work" — 4.0/5 > **Michael** | *24 March 2020* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: Once I find calls it is easy to use and go over calls with my team. > > **Cons**: It is not always easy to find calls and many call that my team do do not pull through ----- ### "Great Product" — 5.0/5 > **Larriann** | *16 September 2019* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: CallFinder offers great support. They are quick to respond which is a major positive\! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls\! Thanks\! > > **Cons**: CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year. ----- ### "using speech analytics in a call center environment" — 5.0/5 > **frank** | *11 September 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently > > **Cons**: As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring. > > We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/144949/callfinder?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/144949/callfinder) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data