Synchroteam

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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About Synchroteam

Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industry that includes cleaning services, construction, electrical and HVAC. Synchroteam features contact management, scheduling and dispatch and works order management functionalities. It enables users to drag and drop jobs into employee schedules based on the location, qualification and availability of employees. The solution also provides dispatchers with a real-time view of their workers in the field. Users can customize reports to ensure employees in the field capture specific metrics and parameters about jobs and customers. Synchoteam also provides mobile applications for iOS and Android devices that helps workers to remotely access the solution. APIs are provided for integration with various CRM and ERP systems and users' websites. Additionally, Synchroteam offers billing, invoicing and inventory management functionalities to the users. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.
Synchroteam Software - Synchroteam add jobs
Synchroteam Software - Synchroteam dashboard
Synchroteam Software - Synchroteam job schedules
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Synchroteam Software - Synchroteam map
Synchroteam Software - Synchroteam user information
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Synchroteam Software - Synchroteam add jobs - thumbnail
Synchroteam Software - Synchroteam dashboard - thumbnail
Synchroteam Software - Synchroteam job schedules - thumbnail
Synchroteam Software - Synchroteam customer details - thumbnail
Synchroteam Software - Synchroteam map - thumbnail

Synchroteam pricing

Synchroteam has a free version and offers a free trial. Synchroteam paid version starts at US$36.00/month.

Starting Price:
US$36.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Synchroteam

Synchroteam Reviews

Feature rating

Value for Money
4.3
Functionality
4.1
Ease of Use
4.4
Customer Support
4.3
5 reviews of 87 View all reviews
Abdullatheef
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
4

5
Reviewed on 15/05/2024

User Friendly with supportive

Good, it is need to modify with user aspect.
Instead of email mandatory field, Mobile Number must be the mandatory field.
After complete the booking, user must be able to view the Job Order number.

Pros

Tracking Job Orders
Scheduling
Reporting
Easy to modify

Cons

Booking System
Mobile Tracking facility
Accounting
Invoicing
Live Dashboard

Response from Synchroteam

Thank you, Abdullatheef for reviewing Synchroteam's field service management solution. We are pleased to hear that our reporting is easy to modify.

We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!

Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Thank you, again!

Replied 16/05/2024
David James
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/05/2023

I have brought it into my last 3 companies

I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.

Pros

Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.

Cons

The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.

Response from Synchroteam

David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business.

We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

Replied 29/05/2023
William
William
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
1

1
Reviewed on 27/07/2016

No Support

I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !

Pros

OK fit all field service software at a fair price

Cons

NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off

Response from Synchroteam

Dear Mr. Davis,

I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry.

The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email [email protected] or via our ticketing service available at http://support.synchroteam.com.

Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties.

We are pleased that you decided to be a customer.

Kind regards,

Francois.

Replied 11/08/2016
Joe
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
5

5
Reviewed on 20/06/2019

Initial review

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Pros

Streamlining of my team's dispatching process

Cons

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Response from Synchroteam

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Replied 23/06/2019
Ben
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 18/08/2019

Excellent Software with excellent service

Pros

The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Cons

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternatives Considered

AI Field Management

Reasons for Switching to Synchroteam

Much more robust. Customizable for our needs.

Response from Synchroteam

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Replied 21/08/2019

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