--- description: Review of Workforce Optimization (WFO) Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Workforce Optimization (WFO) | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Workforce Optimization (WFO)](/software/143050/workforce-optimization-wfo) # Workforce Optimization (WFO) Canonical: https://www.softwareadvice.co.nz/software/143050/workforce-optimization-wfo Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/143050/workforce-optimization-wfo?page=2) > Workforce Optimization (WFO) is a cloud-based workforce optimization software that enables call centers to manage staff scheduling, performance and quality monitoring, and business reporting. Users can organize and lead their work force by deploying WFO as their core system, coordinating schedules, defining goals and objectives, benchmarking results across teams, prioritizing tasks to ensure the right projects are completed on time. > > Verdict: Rated **4.4/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 19 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Verint - **Location**: Melville, US - **Founded**: 2004 ## Commercial Context - **Pricing Details**: Submit a request for a price quote from the Monet Software webiste. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automated Routing - Automatic Call Distribution - Budgeting/Forecasting - Call Centre Management - Call Monitoring - Call Recording - Computer Telephony Integration - Data Import/Export - Employee Scheduling - For Call Centres - Interaction Tracking - Labor Forecasting - Monitoring - On-Demand Recording - Performance Management - Performance Metrics - Quality Management - Recording - Reporting/Analytics - Time & Attendance ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software) - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) - [Workforce Management Software](https://www.softwareadvice.co.nz/directory/374/workforce-management-software/software) ## Alternatives 1. [Calabrio ONE](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) 2. [CXone Mpower](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 3. [Assembled](https://www.softwareadvice.co.nz/software/359506/assembled) — 4.7/5 (85 reviews) 4. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews) 5. [Nextiva Contact Center](https://www.softwareadvice.co.nz/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) ## Reviews ### "WFM Supervisor Compassion International" — 5.0/5 > **Mark** | *16 August 2018* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: The ability to easily forecast volumes and certain ACD queues. The ability to provide our reps with an intuitive schedule and ability to see live stats. The service is better than any vendor support, as the walked us through the roll out and training, so it was seamless from the reps to management. I don't recall having Monet go down, as it has been extremely stable. ROI has been tremendous, as our growth using this software has been smooth. > > **Cons**: I would say the inability to tie into our payroll system. > > We have appreciated our almost 14 years using Monet at Compassion International. It provided the tool we needed to grow. Monet support has been wonderful in every stage of our partnership over the years. I can tell it is important to them that we succeed. We look forward to continued growth with this Monet software. ----- ### "Great Resource" — 5.0/5 > **Alyssa** | *8 July 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Very user friendly and easy to navigate. > > **Cons**: Too many features that make it harder to decide best usage. ----- ### "I loved it but they changed it and now there are so many errors." — 2.0/5 > **Debra** | *31 January 2020* | Higher Education | Recommendation rating: 2.0/10 > > **Pros**: It is an easy software to use, it's almost fun. The problem was when they 'improved it'. Now, it doesn't work well. So many errors, it takes m twice as long to do a job that I could do in two hours. There is a glitch in the new edition and it simply doesn't work. It needs fixing. The first edition was so much better > > **Cons**: Problems. Calls that drop. Calls midway through. the system does record the call, the call is halfway through. With the older version, this didn't happen. > > It needs to fix the bugs. It would be a great program if they could stop the problems it has. ----- ### "Good tool for its cost" — 4.0/5 > **Samantha** | *17 November 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: I think that we can integrate shift bidding and the annual calendar into it for employee use. It is also easy to use > > **Cons**: The system can be slow and finicky and the fact that it isn’t web based means when the server is down so is wfo > > Overall it is a great tool and priced well and gets all scheduling needs handles for the company and the employees ----- ### "All the tools for Optimal Efficiency" — 5.0/5 > **Steven** | *20 August 2018* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: The software allows for easy forecasting and an easy generation of rosters to each forecast. It usually takes me no longer than 30 minutes to an hour to finish a new set of schedules for the agents to see. It's also easier for us to plan ahead and figure out how many agents we will need through each season. I like the platform that has been provided for the agents in that they always have access to their schedules. Never again will I have to hear "I left my schedule at work\!" > > **Cons**: Regarding the agents, I only wish a phone app or mobile site existed for Monet. I often hear that agents have trouble maneuvering the website on their mobile devices, but ultimately are able to do what's necessary. > > Monet has given us the ability to solve our shrinkage and adherence problem. We no longer need leads to constantly monitor the break schedule as our agents can always check when their next break time is. We've also been able to better plan for any periods of high shrinkage, which has ultimately cut down on call spikes and average wait times for our callers. In addition, Monet has an excellent support team that is always ready to help. Any issues I have usually end up getting resolved the same day. Implementation and training of the product was a breeze. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/143050/workforce-optimization-wfo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/143050/workforce-optimization-wfo) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data