--- description: Review of Samespace Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Samespace | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [CRM Software for Startups](/directory/3235/startup/software) > [Samespace](/software/142945/samespace) # Samespace Canonical: https://www.softwareadvice.co.nz/software/142945/samespace Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/142945/samespace?page=2) > Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package. Samespace enables users to track campaign information which includes the number of inbound calls, outbound calls, chats and average wait time. It also provides a summarized view of lead responses, including interested leads and callbacks. Samespace enables managers to track agent performance based on number of calls taken, average call handling time and the number of converted leads. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place a call to service agents from a company's website. Pricing is per user per month. Support is offered via phone, chat and email. > > Verdict: Rated **3.6/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 16 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Samespace - **Location**: Palo Alto, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact Samespace for detailed pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Germany, India, Philippines, Switzerland, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer ## Integrations (2 total) - HubSpot CRM - Salesforce Starter ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) ## Related Categories - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Consulting CRM Software](https://www.softwareadvice.co.nz/directory/3837/consulting/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Manufacturing CRM Software](https://www.softwareadvice.co.nz/directory/3825/manufacturing/software) ## Alternatives 1. 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Everything worked fine. > > Wonderful. ----- ### "Review on the utility of same space" — 4.0/5 > **Abhik** | *26 April 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The features are simple to use and the UI is also pleasant and light on memory since all it uses for installation is a google chrome extension for quick installation and support. > > **Cons**: I like the software but there are tiny corrections I feel, that can be useful to the end user. The login method is very basic and it should require a 2-factor authentication for the same for heightened security. Also, sometimes the application does not detect the mic when plugged in and requires me manually configure the mic on the system. > > My overall experience with samespace is a pleasant one and it is a simple and easy to use application that can be very helpful for the users. Also, the call quality is also good and disturbance free. ----- ### "too slow and unresponsive" — 1.0/5 > **Rohit** | *26 April 2021* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Noting in specific thats all of it and nothing more > > **Cons**: Almost all of it needs a better attention > > not so good ----- ### "A good start but much remains to be done" — 4.0/5 > **Sheikh** | *22 April 2021* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: It integrates beautifully with Salesforce and has a simple layout with basic info on previous calls. I can easily see the number of calls received and the average duration of those calls. > > **Cons**: The simplicity of Samespace comes with some important missing features, most importantly the mute button. Also, we're connected via enterprise VPN there were some bugs/issues with calls and some of them have been resolved; concluding that the devs are actively working on fixing the issues. Also, the integration with Salesforce can be implemented further by merging with Salesforce status (Omnichannel) > > Since we've just started with Samespace (~2-3 months), I've noticed the devs actively working on the issues that we're facing and know that all issues will be solved. The tool being very simple is a double-edged sword, it has a clean UI but missing basic features. ----- ### "Samespace: Can have more features" — 4.0/5 > **Akhildev** | *27 April 2021* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: \>\> Can access the recent call list \>\> Option to coach users \>\> Conference option \>\> Simple interface \>\> Both Chat and call options available > > **Cons**: \>\> No options to copy or select contacted number \>\> Single click to select number will lead to dialing \>\> Can have a more skins and layouts > > My experience is a neutral. Since samespace reconnects often I find it difficult at times. The call use to get disconnected when it reconnects. Overall experience I would say not bad but good. The application can be improved a lot. Hope the team will work on it. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/142945/samespace?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/142945/samespace) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data