--- description: Review of HaloPSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HaloPSA | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/4135/psa/software) > [HaloPSA](/software/142627/halopsa) # HaloPSA Canonical: https://www.softwareadvice.co.nz/software/142627/halopsa Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/142627/halopsa?page=2) > HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalog management. From one centralized system, HaloPSA allows MSPs to manage the entire lifecycle of items, assets, and contracts from in-network or out-of-network using remote access and access management. With asset management, users are able to track all configuration items and visualize dependencies, while making sure that incidents are all logged and identified before any major systematic failing occurs. HaloPSA is also able to manage inventory levels and track documents and dates for traceability and complete accountability with inventory and contract management. HaloPSA comes with auto-discovery functionality to help automate the identification and collection process for asset and items. MSPs are able to extend the usage of HaloPSA with third-party integrations for Xero, Sage, SolarWinds, Slack, and many more. Pricing is charged on per user, per month and is billed annually. > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$119.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: https://halopsa.com/pricing/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Anti Virus - Approval Process Control - Asset Lifecycle Management - Audit Trail - Automated Routing - Backup and Recovery - Billable Items Tracking - Billing & Invoicing - CRM - Calendar Management - Call Centre Management - Change Management ## Integrations (42 total) - 3CX - Acronis Cyber Protect - Addigy - Adobe Acrobat - Adobe Commerce - AlertOps - Analytify - AnyDesk - Armis - Armis - Arrow - Arrow - Atera - Bright - Bright ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.softwareadvice.co.nz/directory/4135/psa/software) ## Related Categories - [Professional Services Automation Software](https://www.softwareadvice.co.nz/directory/4135/psa/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) - [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) ## Alternatives 1. [N-central](https://www.softwareadvice.co.nz/software/161863/solarwinds-n-central) — 4.1/5 (195 reviews) 2. [Cove Data Protection](https://www.softwareadvice.co.nz/software/171880/solarwinds-backup) — 4.7/5 (217 reviews) 3. [N-sight RMM](https://www.softwareadvice.co.nz/software/30397/solarwinds-remote) — 4.3/5 (194 reviews) 4. [Syncro](https://www.softwareadvice.co.nz/software/373866/syncro) — 4.6/5 (147 reviews) 5. [IT Glue](https://www.softwareadvice.co.nz/software/351312/it-glue) — 4.6/5 (331 reviews) ## Reviews ### "Flexible helpdesk software" — 4.0/5 > **Steven** | *25 January 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools. > > **Cons**: The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though\!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database. > > We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before. ----- ### "Quite flexible compared to competition…" — 5.0/5 > **Dean** | *6 February 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing. > > **Cons**: It can be quite confusing, especially the user configuration of the ticket views and some other settings. > > Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently. ----- ### "Your Service Desk Ticketing Partner" — 4.0/5 > **Andrew** | *28 November 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP. > > **Cons**: Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable. > > The best ticketing application I have used to date. I spend more time in HaloPSA than I do in my own home. ----- ### "Excellent CRM" — 5.0/5 > **Mohammad** | *2 May 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: wide range of capability and enhance customer, asset and software management > > **Cons**: Don't have the option to pick up a specific user. example general user. > > Ticket trage, scheduling, asset and customer managemnet, asset inventory. ----- ### "A Great Solution For Enahncing Customer Service" — 5.0/5 > **Maria** | *2 January 2025* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: With HaloPSA, we have been able to perfect customer service. It makes handling ticketing, documentation and tracking easy. It is an easy to use product. > > **Cons**: HaloPSA is the very best. No flaws so far. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/142627/halopsa?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/142627/halopsa) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data