--- description: Review of MasterControl Quality Excellence Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MasterControl Quality Excellence | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Medical Lab Software](/directory/4538/medical-lab/software) > [MasterControl Quality Excellence](/software/142000/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.softwareadvice.co.nz/software/142000/mastercontrol Page: 1 / 23\ Next: [Next page](https://www.softwareadvice.co.nz/software/142000/mastercontrol?page=2) > MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. > > Verdict: Rated **4.5/5** by 539 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 539 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MasterControl - **Location**: Salt Lake City, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$25,000.00 - **Pricing model**: Other - **Pricing Details**: Contact MasterControl for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Malaysia, Netherlands, New Zealand, Norway, Philippines and 12 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Planning - Audit Trail - Automated Scheduling - Bills of Material - Business Process Control - Change Management - Collaboration Tools - Commenting/Notes - Communications Management - Complaint Management - Compliance Management - Compliance Tracking ## Integrations (3 total) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Medical Lab Software](https://www.softwareadvice.co.nz/directory/4538/medical-lab/software) ## Related Categories - [Medical Lab Software](https://www.softwareadvice.co.nz/directory/4538/medical-lab/software) - [Audit Software](https://www.softwareadvice.co.nz/directory/4188/audit/software) - [Pharmacy Software](https://www.softwareadvice.co.nz/directory/88/pharmacy/software) - [Product Lifecycle Management Software](https://www.softwareadvice.co.nz/directory/444/product-lifecycle-management/software) - [Compliance Software](https://www.softwareadvice.co.nz/directory/4363/compliance/software) ## Alternatives 1. [Isolocity](https://www.softwareadvice.co.nz/software/79422/isolocity) — 4.6/5 (66 reviews) 2. [KAWAK](https://www.softwareadvice.co.nz/software/357377/kawak) — 4.6/5 (343 reviews) 3. [NetSuite](https://www.softwareadvice.co.nz/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2062 reviews) 4. [Mitti (by SafetyCulture)](https://www.softwareadvice.co.nz/software/113670/iauditor) — 4.6/5 (355 reviews) 5. [QT9 QMS](https://www.softwareadvice.co.nz/software/152728/qt9) — 4.8/5 (124 reviews) ## Reviews ### "A decent QMS for Bio-Pharma clients with room for improvement" — 3.0/5 > **Sheshank** | *2 July 2026* | Biotechnology | Recommendation rating: 7.0/10 > > **Pros**: Documents, Training modules are easy to use. The new AI tools being added are improving the robustness of the QMS. Customer support and compliance matters are handled well too > > **Cons**: Certain areas such as Supplier quality and Audit modules have been outdated and ignored for years. They are an important part of a QMS suite and must enhanced soon. > > The experience overall is good. The system has it's strengths and is making efforts to make itself AI ready. However, certain modules need significant enhancements to qualify for the status of a complete QMS suite. ----- ### "Robust eQMS platform for regulated environments" — 4.0/5 > **Simone** | *20 May 2026* | Pharmaceuticals | Recommendation rating: 7.0/10 > > **Pros**: MasterControl Quality Excellence is a solid and comprehensive eQMS platform, particularly suitable for highly regulated industries such as pharmaceuticals and medical devices. One of its main strengths is the ability to centralize quality processes including CAPA, deviations, change controls, training management, document control and audit management within a single integrated environment. The workflow configuration is flexible and supports compliance with GxP requirements, electronic signatures and audit trails. It also improves traceability, collaboration between departments and overall inspection readiness. The reporting and dashboard capabilities are useful for trending and KPI monitoring. > > **Cons**: The platform can sometimes feel complex and not fully intuitive for end users, especially during the initial learning phase. Certain configurations and workflow customizations require significant administrative support and can become time-consuming. Some modules could benefit from a more modern and user-friendly interface, and system performance may occasionally slow down when handling large processes or extensive datasets. Reporting customization could also be more flexible without requiring advanced configuration knowledge. > > Overall, my experience with MasterControl Quality Excellence has been positive. It is a reliable and mature solution for managing quality systems in regulated environments and it supports digital transformation initiatives effectively. While there are areas that could be improved in terms of usability and flexibility, the platform provides strong compliance support and helps standardize quality processes across different functions and sites. It is particularly valuable for organizations looking to move from paper-based systems to a more integrated electronic quality management approach. ----- ### "eQMS upon your needs" — 4.0/5 > **Verified Reviewer** | *20 May 2026* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: Flexible system, can be configured upon your needs. Easy to improve and adjust if necessary. Great tool for digitalization. > > **Cons**: Some new products promise good and helpful functionality but lack at some points. Delivered to fast. > > I like the system because of its flexibility and you can always find a way to implement required features. ----- ### "Reliable Quality Management, but Implementation Can Be Challenging" — 4.0/5 > **Marco** | *16 February 2026* | Biotechnology | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams. The system provides clear, structured workflows that support efficient task management and full traceability. I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. > > **Cons**: The main limitations I experienced with MasterControl Quality Excellence are related to usability and system stability. The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable. Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support. Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams. > > MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features. However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing. It’s a great fit for organizations with strict regulatory requirements and structured internal processes. ----- ### "Qx Docs/Training/AQEM Review" — 4.0/5 > **Aubrey** | *4 August 2026* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: I like how seamlessly documents and training integrate together and how easy it is to find information once documents are linked. The document collaboration takes some getting used to but works very well once you understand the flow. The system is very flexible in terms of different workflows and document types. > > **Cons**: The searchability of the AQEM module is pretty poor compared to documents and training. Insights does help with trending but searching for a specific quality event without knowing the number up front is difficult. Additionally, controlled printing is a little bit of a hassle and is less flexible than the rest of Qx. > > Overall jumping into Qx was a huge learning curve but well worth it for the functionality and streamlining of training and document updates. ----- Page: 1 / 23\ Next: [Next page](https://www.softwareadvice.co.nz/software/142000/mastercontrol?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/142000/mastercontrol) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data