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- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Lodgify - because life's too short
Great experience. Very quick and helpful support.
Pros
Very easy to setup and get started. Compared to hosting your own website and administering the software. Lodgify is a great time and effort saver. I really don't know how I managed before!
Cons
Reports are very limited.
The price for the premium version is too high
Reasons for Choosing Lodgify
To save time and project a more professional imageSwitched From
JoomlaReasons for Switching to Lodgify
Lodgify offered a more simple changeoverResponse from Lodgify
Hi Steve, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience not only building your website, but with organizing your bookings, too. All the best, The Lodgify Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Great Software
Overall, its reduced time, reduced redundant and complicated tasks and puts everything within view. Having the ability to edit multiple or all listings in a single window is a game changer when you make organizational or procedural/pricing changes as a business owner.
Pros
I have been a Lodgify customer for years, onboarding was great, connectivity to OTA's takes some waiting (some are immediate), but once everything is connected, its smooth sailing, easy to navigate and use, and packed with features.
Stripe payment account creation was perfect for us. Helped us get organized and financials can be easily exported for YTD and Year End reporting, etc.
The few times I have needed support, the team has been responsive in an appropriate amount of time based on the issue at hand.
Overall, I am very satisfied with Lodgify.
Cons
The only constant in hospitality is change. I wish Lodgify would have a pivot or sleep function. We sold and closed our hospitality business in one city, and began construction of a new business and properties elsewhere. We still needed a website (pre-opening marketing, email marketing capture, announcements, blog posts etc). But we wouldn't be generating revenue for a decent amount of time.
The only other issue (this was a few years ago) was that Booking.com was sooo confusing to use and didn't sync properly or well at the time, which created several issues with financials and double bookings. We are looking forward to getting back to revenue to see if this has changed.
Reasons for Switching to Lodgify
The features we're easy to understand, find, and use. The dedicated onboarding support was key to my choice.Response from Lodgify
Hi Adam,
Thank you for sharing such detailed and valuable feedback. We’re delighted to hear that Lodgify has helped simplify your property management, making tasks more efficient and organized. It’s great to know that features like Stripe integration and multi-listing editing have made a positive impact on your business.
We appreciate your honesty about some of the challenges you’ve faced, especially with OTA connectivity timing and the Booking.com sync issues. Your suggestion about a pivot or sleep function is insightful, and we’ll definitely share it with our product team to explore how we can better support hosts during transitional periods.
Thank you also for highlighting the importance of dedicated onboarding support — it’s something we’re proud to offer and will continue to prioritize. We look forward to continuing to support you as you build your new hospitality venture.
Best Regards,
The Lodgify Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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My experience with Lodgify
Pros
Provides both a website/content management for direct bookings as well as integrations with other platforms such as booking.com and airbnb all linked back to a central reservation system. Good value for what it does if you need all these features.
Cons
would like to be able to integrate with built-for-purpose website platforms such as weebly
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Pleasantly Surprised
I've had a good experience so far. I have interacted with support multiple times and have been greated kindly, helped with every issue I've had and I've been pleasantly surprised.
Pros
The best part of Lodgify is the customer support. I've messaged support multiple times and had responses within 24 hours. I've had no reason yet to call support, so I can't speak on that. I'm a new user so the basics of what Lodgify can do is all I have needed so far.
Cons
I am unimpressed with the selections on the marketplace, specifically with integrations for connecting a system for security deposits. I just like multiple choices, and so far I'm seeing Charge Automation and maybe one other. Also there are limitations for SEO on my Lodgify website that I've become aware of.
Reasons for Switching to Lodgify
The price, the reviews from other users, and I only have one property so the reviews for one property using Lodgify were good.Response from Lodgify
Hi Misti,
Thank you for sharing your experience with Lodgify! We're happy to hear that our customer support has been responsive and helpful during your onboarding and usage so far.
We appreciate your feedback regarding the marketplace integrations and SEO limitations. We’re always looking to expand our options and improve functionality, so your comments are very valuable and will be taken into account as we continue enhancing the platform.
If you ever have more questions or need assistance, don’t hesitate to reach out!
Best regards,
The Lodgify Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Support worth the cost
Wonderful! Make my life easier!
Customer service representatives have all been very helpful and kind. Easy to get in touch.
Pros
Makes it super easy to keep track of the calendar. Everyone is very helpful and easy to get in touch with for help. Also helpful was scheduled call for website marketing set up.
Cons
Some things don’t transfer to all platforms..ie: cleaning fee into Booking.
Some glitches with Airbnb adding additional guests after initial booking and not adding charges.
Alternatives Considered
HomebaseReasons for Switching to Lodgify
Website builder assistance and cost more affordableResponse from Lodgify
Hi April,
Thank you for your great feedback! We're glad to hear that keeping track of your calendar has become easier and that our team has been helpful and easy to reach. It’s also wonderful to know the scheduled call for website marketing setup was valuable.
We appreciate you sharing the issues with transferring some fees and Airbnb guest charges, and we'll keep working to improve those areas.
Thanks again for choosing Lodgify and for your kind words!
Best regards,
The Lodgify Team