--- description: Review of Unified Communications as a Service (UCaaS) Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Unified Communications as a Service (UCaaS) | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [SIP Trunking Providers Software](/directory/425/sip-trunking/software) > [Unified Communications as a Service (UCaaS)](/software/138574/ip-phone-system) # Unified Communications as a Service (UCaaS) Canonical: https://www.softwareadvice.co.nz/software/138574/ip-phone-system Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/138574/ip-phone-system?page=2) > Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It caters to multiple industries including credit unions, financial services, health care, legal, restaurants and veterinary. It offers cloud computing and communication features that manage virtual desktop, disaster recovery, cloud call centers and phone systems. Primary features include call control, enterprise voice management, unified messaging and instant messaging, It provides users with voice servers, business collaboration tools including video, chat, web conferencing and screen sharing. It offers integration with multiple third-party solutions such as Outlook, Lync, Google Apps and Salesforce. It is compatible with Windows, Mac and Linux operating systems. Android and iOS mobile support is also offered. Customer support is offered via email and over the phone. Other help options include remote assistance, blogs, knowledge base and resource library. > > Verdict: Rated **4.4/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 49 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Evolve IP - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$7.48 - **Pricing model**: Per User - **Pricing Details**: Contact Evolve IP for pricing details - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Auto-Dialer - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Caller ID - Conferencing - Contact Management - IVR - Monitoring - Predictive Dialer - Recording - Reporting/Analytics - Screen Sharing - Unified Communications - VoIP ## Integrations (8 total) - Act\! - Google Contacts - Microsoft 365 - NetSuite - Sage CRM - Salesforce Sales Cloud - SugarCRM - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [SIP Trunking Providers Software](https://www.softwareadvice.co.nz/directory/425/sip-trunking/software) ## Related Categories - [SIP Trunking Providers Software](https://www.softwareadvice.co.nz/directory/425/sip-trunking/software) - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) ## Alternatives 1. 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[Intermedia Unite](https://www.softwareadvice.co.nz/software/146704/intermedia-unite) — 4.7/5 (188 reviews) ## Reviews ### "Nice IP phone system" — 5.0/5 > **Verified Reviewer** | *16 July 2020* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: first and foremost, it works. i have seen too many phone systems that promise the world, and don't deliver. this one delivers. > > **Cons**: i can't really say there's anything i don't like. it does what it is supposed to do, and a whole lot of extra stuff. > > i do not have a lot of experience with the system, but the experience i have was good. ----- ### "VOIP and app convenience" — 4.0/5 > **Omar** | *18 March 2024* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: great central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective > > **Cons**: Certain features not available on the self-portal dependency on a strong connection emergency calling features > > This has been great to centralize and reassignments. ----- ### "My review" — 4.0/5 > **Ketra** | *8 March 2019* | Retail | Recommendation rating: 7.0/10 > > **Pros**: I like the way the Skype communicator software integrates with Skype and our company directory. > > **Cons**: I struggle with transferring calls and adding users to a conference. It may be a user issue. > > We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed. ----- ### "Great flexibility" — 5.0/5 > **Mario** | *29 January 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Setup was relatively easy and getting users up and running was painless. The flexibility it affords the staff is the greatest benefit. > > **Cons**: So far, we have not encountered major issues. ----- ### "Meets our small business needs" — 5.0/5 > **Stephen** | *2 April 2024* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Quick and effective support whenever we need it. > > **Cons**: For a small business, the cost is a little high for us. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/138574/ip-phone-system?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/138574/ip-phone-system) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data